Top 43279 Technical support analyst i Jobs

Support Analyst I (Remote)
STUDIO ENTERPRISE —Phoenix, AZ
- $20 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Writing skills
Quick Apply
Application Support Analyst I (Remote Position)
Omnigo Software LLC —St. Louis, MO
- Full-time
- Remote
- Windows
- High school diploma or GED
- Communication skills
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Technical Analyst, Pharmacy Support-Remote [M-F 6a-2:30p CST]
ScriptPro LLC —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
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Technical Product Analyst I
Deluxe —Remote
- $20 - $24 an hour
- Email
- 18 years or older
- 1 year
- Associate's degree
- Employee stock purchase plan
- Disability insurance
EHR Helpdesk Analyst- REMOTE
Software Technology Inc —Remote
- Remote
- HIPAA
- Mid-level
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Technical Support Analyst (Su-Th 9:00a-5:30p)
ScriptPro LLC —Remote
- $24 an hour
- Full-time
- Remote
- Background check
- Research
- Mid-level
- Wellness program
- Paid holidays
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Remote Service Desk Analyst or IT Technical Support Analyst
eSudo Technology Solutions —San Jose, CA
- Full-time
- Remote
- Mid-level
- Windows
- Analysis skills
- Paid holidays
- Tuition reimbursement
Technical Support Analyst
National Association of REALTORS® —Washington, DC
- $60,000 - $75,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Dental insurance
- Vision insurance
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Technical Support Analyst
Relatient —Atlanta, GA
- $23 - $30 an hour
- Hybrid work
- Mid-level
- Bachelor's degree
- Travel
- Paid parental leave
- Health savings account
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IT Customer Support Analyst I
Mercury Insurance Services, LLC —Los Angeles, CA
- $41,978 - $92,353 a year
- 8 hour shift
- Remote
- Computer Science
- Writing skills
- Mid-level
- Paid holidays
- Health insurance
2d
App Support Analyst I
Space Coast Credit Union —Miramar, FL
- $58,510 - $61,962 a year
- Weekends as needed
- Hybrid work
- Pass drug screening
- US work authorization
- Scripting
- Health savings account
- Disability insurance
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Technical Support Analyst
Accenture —Mountain View, CA
- $30.13 - $40.13 an hour
- Full-time
- Mid-level
- High school diploma or GED
- US work authorization
- Disability insurance
- Health insurance
Technical Support Analyst (Fr-Tu 11:30a-8:00p)
ScriptPro LLC —Remote
- $24 an hour
- Full-time
- Remote
- Background check
- Research
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
Technical Support Analyst I AgilLink
City National Bank —El Segundo, CA
- $28.58 - $45.66 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Integration Support Analyst
Barrett Distribution Centers —Remote
- $70,000 - $90,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Basic math
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Senior Technical Support Analyst
Journal Technologies —Remote
- $72,000 - $90,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- JavaScript
- Paid holidays
- Health insurance
Quick Apply
Technical Support Analyst
Spang & Company —Pittsburgh, PA
- On call
- Computer science
- Computer Science
- Office
- 401(k) matching
Quick Apply
Technical Support Analyst I
Johnson County Kansas —Olathe, KS
- $26.19 - $35.43 an hour
- Full-time
- Background check
- High school diploma or GED
- Driver's License
- Wellness program
- Retirement plan
3d
Acquisition Program Analyst / Systems Engineer
A² Systems Engineering —El Segundo, CA
- $170,000 - $200,000 a year
- Full-time
- Engineering
- In-person
- Senior level
- Paid jury duty
- AD&D insurance
Rocket Booster SME
Modern Technology Solutions, Inc —Huntsville, AL
- 11+ years
- Analysis skills
- Senior level
- Disability insurance
- Health insurance

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Support Analyst I (Remote)

STUDIO ENTERPRISE -
Phoenix, AZ

Quick Apply

Job Details

Full-time
$20 an hour

Qualifications

Stakeholder relationship building

Full Job Description

Job Summary:

Responsible for answering inbound calls and other channels of support across all customer channels, representing the originating organization appropriately. Evaluating the customer’s situation and work towards a first call resolution or appropriate escalation towards resolution. The analyst must accurately document actions taken in the customer relationship management software to ensure proper documentation and customer communication. Analysts must demonstrate the ability to service the customer appropriately while understanding the technical aspects involved to resolve customer issues. Success in this role requires customer focus, innovative thinking, positive attitude and a willingness to help others.

Key Job Elements:

Respond to requests for assistance across all channels (phone, email, ticket, chat) in a professional and friendly manner according to the standard operating procedure of the support center
Maintain accurate and timely records in the customer relationship management tool. This includes related logs, files, databases and referencing.
Maintain a high standard of quality in every interaction with internal and external stakeholders
Conduct follow-up as needed while working towards customer resolution
Meets and maintains all relevant KPIs associated with role including quality assurance scores and after call work measurements.
Maintains positive relationship with and between individual users, all user groups, other IT teams and peers within the Support Center.
Uses Support Center equipment such as laptop, peripheral devices, telephony equipment, printer, copiers and fax machines.
Acquires and applies specialized knowledge of the functional area within which job is performed, e.g. classroom, telephony, CRM, operating system, internet browsers, Microsoft and Apple productivity software, student information system, business software, human resource and Support Center specific software. In addition, hardware troubleshooting for desktop computers, laptops, printers, and peripherals
Acquires and applies relevant knowledge of concepts related to broader role function, e.g. ITIL Foundations, customer service, knowledge centered support, documentation and communication.
Acquires awareness of organizational structure and importance of following paths of escalation within Support Center and externally in terms of reporting relationships and job duties of other staff within the Technology Department.
Performs or assists with special projects and other duties as assigned.

Reports to:
Support Center Supervisor/Manager

Interacts with:
Students, Faculty, Staff, other IT Service Desk Staff, IT personnel, clients, partners

Knowledge:

Associate degree or certificate in Computer Science, Information Systems, or related field; Bachelor's preferred.
1-2 years in customer service; experience in support centers a plus.
Familiarity with ITIL Foundations and HDI Support Analyst certification is advantageous.

Skills:

Excellent written, verbal communication, and interpersonal skills.
Strong organizational, prioritization, and problem-solving abilities.
Proficient in Microsoft Office Suite, Teams, and call center tools.

Abilities:

Analyze incidents and recommend solutions effectively.
Work independently and collaboratively with cross-functional teams.
Provide responsive customer support to diverse users (students, faculty, staff).
Occasionally lift up to 25 pounds; up to 50 pounds with assistance.

Quick Apply

Refine Your Search

technical support analyst i jobs

Support Analyst I (Remote)

Application Support Analyst I (Remote Position)

Technical Analyst, Pharmacy Support-Remote [M-F 6a-2:30p CST]

Technical Product Analyst I

EHR Helpdesk Analyst- REMOTE

Technical Support Analyst (Su-Th 9:00a-5:30p)

Remote Service Desk Analyst or IT Technical Support Analyst

Technical Support Analyst

Technical Support Analyst

IT Customer Support Analyst I

App Support Analyst I

Technical Support Analyst

Technical Support Analyst (Fr-Tu 11:30a-8:00p)

Technical Support Analyst I AgilLink

Integration Support Analyst

Senior Technical Support Analyst

Technical Support Analyst

Technical Support Analyst I

Acquisition Program Analyst / Systems Engineer

Rocket Booster SME

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