Top 4379 Technical support engineer Jobs in Massachusetts

Technical Support Engineer, PACS
Deephealth —Somerville, MA
- $73,000 - $100,000 a year
- Full-time
- Remote
- System design
- Mid-level
- Windows
Technical Support Engineer Associate
DeepHealth —Boston, MA
- $43 - $53 an hour
- Full-time
- Remote
- Mid-level
- Windows
- 3 years
Quick Apply
Technical Support Engineer
Tower Numerics Inc. —Lexington, MA
- Remote
- Classroom
- Bachelor of Science
- Mid-level
Technical Support Engineer, PACS - US
DeepHealth —Boston, MA
- Full-time
- Remote
- Mid-level
- Windows
- 3 years
Quick Apply
Support Engineer
VibeIQ Inc. —Boston, MA
- Full-time
- Remote
- Merchandising
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Welding Engineer
Triangle Engineering Inc —Hanover, MA
- $58,718.50 - $70,714.76 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- QuickBooks
- Health insurance
- 401(k)
Quick Apply
Staff Engineer
Wentworth Partners & Associates, Inc. —Amesbury, MA
- $64,000 - $76,000 a year
- Full-time
- Bachelor of Science
- Research
- Mid-level
- Free parking
- Paid holidays
Quick Apply
Machine Design Engineer
Mitchell Machine Inc. —Springfield, MA
- $75,000 - $125,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Driver's License
- Health savings account
- Health insurance
Quick Apply
9d
Unity Full Stack Developer
Autonodyne LLC —Boston, MA
- $90,000 - $130,000 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Health savings account
- Relocation assistance
Quick Apply
Plastics Engineer
PMM - America's Technology Molder —Hudson, MA
- $110,000 - $130,000 a year
- Full-time
- Engineering
- ERP systems
- Organizational skills
- AD&D insurance
- Disability insurance
Quick Apply
Electrical Engineer
AMETEK —Chelmsford, MA
- $90,000 - $125,000 a year
- Full-time
- 5 years
- Assembly
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
3d
Compressor Air Systems Application Engineer
Atlas Copco Group —Massachusetts
- $70,000 - $95,000 a year
- Hybrid work
- Microsoft Excel
- System design
- Mid-level
- Disability insurance
- Health insurance
Senior Principal Digital Electrical Engineer (ONSITE)
Collins Aerospace —Marlborough, MA
- $132,400 - $251,600 a year
- Full-time
- 7 years
- Office
- Analysis skills
- Paid holidays
- Loan repayment program
Manufacturing Engineer
Lavelle Medical —Westford, MA
- $40 - $45 an hour
- Full-time
- Mid-level
- Driver's License
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Principal Mechanical Engineer
Berkshire Grey —Bedford, MA
- $130,000 - $170,000 a year
- Full-time
- Master's degree
- 8 years
- Analysis skills
Military Service - U.S. Air Force, Developmental Engineer
Military Service - U.S. Air Force —Boston, MA
- From $57,088.25 a year
- Full-time
- Engineering
- Mid-level
- Master's degree
- Health insurance
Project Manager -Remote
Balyo Inc —Woburn, MA
- $120,000 - $130,000 a year
- Full-time
- Hybrid work
- Background check
- Engineering
- English
- Health savings account
- AD&D insurance
Quick Apply
Senior Civil Engineer / Project Manager
GCG Associates, Inc. —Wilmington, MA
- Full-time
- AutoCAD
- 7 years
- Bachelor of Science
- Health savings account
- Paid holidays
Quick Apply
7d
Advanced Infrastructure Hardware Systems Engineer
General Dynamics Mission Systems, Inc —Pittsfield, MA
- $112,924 - $125,275 a year
- Full-time
- Hybrid work
- 3 years
- Master's degree
- Continuous improvement
- Paid parental leave
- Health insurance
Military Service - U.S. Air Force, Engineer
Military Service - U.S. Air Force —Boston, MA
- From $57,088.25 a year
- Full-time
- Construction site
- Military
- Mid-level
- Health insurance

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Technical Support Engineer, PACS

Deephealth -
Somerville, MA

Apply Now

Job Details

Full-time
$73,000 - $100,000 a year

Qualifications

Network troubleshooting
Customer relationship building
Linux support
Phone communication
Public Cloud
Windows
Managing clients in a customer support role
IT infrastructure
Health information interoperability
DICOM
IT experience within healthcare
Data management
Cloud service support
Computer hardware
Computer management
Hardware support
Scripting
Picture archiving and communication systems (PACS)
Windows Server administration
Medical imaging
Linux administration
Cross-functional communication
Ticketing system technical support
Database software proficiency

Full Job Description

Job Description:

Job Summary

The Technical Support Engineer, PACS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes.

Expanded Essential Duties and Responsibilities

Serve as the primary PACS technical support resource for customer healthcare IT projects.
Provide second-level support for PACS/RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues.
Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.
Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues.
Monitor and triage support queues, assigning tickets to the appropriate product or functional teams.
Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system.
Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.
Ensure compliance with healthcare regulatory standards and internal IT policies.
Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance.
Deliver product and service training to administrators, service-level users, and customers as needed.
Perform DeepHealth RIS/PACS system updates, upgrades, and maintenance activities.
Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions.
Integrate and support solutions within public cloud environments and DeepHealth platforms.
Design, implement, document, and support technical solutions that meet customer and organizational requirements.
Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success.
Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency.
Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements.

Minimum Qualifications, Education, and Experience

Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience.
Minimum of 5 years of experience in IT support roles.
Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role.
Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server).
Strong Linux system administration and command-line experience.
Experience with MSSQL database management and relational database technologies.
Strong understanding of networking concepts, troubleshooting, and infrastructure support.
Experience supporting PACS, RIS, DICOM, HL7, EMR, and other healthcare IT systems.
Proven experience troubleshooting complex software applications and healthcare technology solutions.
Experience with public cloud environments and cloud-based integrations.
Familiarity with scripting, data serialization, and reporting tools such as SSRS.
Strong troubleshooting, analytical thinking, and critical problem-solving skills.
Experience using ticketing systems and ITIL-based support processes.
Strong customer service, relationship management, and call center support experience.
Excellent written and verbal communication skills with both technical and non-technical audiences.
Ability to manage multiple priorities and work effectively under pressure.
Ability to collaborate effectively across cross-functional technical and business teams.
Flexibility to work varied schedules and participate in on-call rotations as required.
Strong understanding of PC/server hardware platforms and general IT infrastructure.
Professional communication and interpersonal skills required for internal and external customer interactions.

Preferred Qualifications

CCNA or CCNP certification.
CompTIA Linux+, RHCA, or RHCT certification.
Radiology workflow experience.
Experience in healthcare or clinical IT environments.
Advanced knowledge of healthcare imaging and workflow technologies.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Quality Standards

Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.
Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
Follows all local, regional and country laws concerning employment.
Follows all DeepHealth policies and procedures.
Follows data privacy, compliance, safety and confidentiality standards at all times.
Practices universal safety precautions.
Promotes good public relations on the phone and in person.
Adapts and is willing to learn new tasks, methods, and systems.
Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.
Completes job responsibilities in a quality and timely manner.

Travel

This position may require occasional travel.

Working Environment

Remote

Physical Demands

This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally.

Salary from $75,000 to $100,000 depending upon experience.

Pay Range: USD $73,000.00 - USD $100,000.00 /Yr.

Apply Now

Refine Your Search

technical support engineer jobs in massachusetts

Technical Support Engineer, PACS

Technical Support Engineer Associate

Technical Support Engineer

Technical Support Engineer, PACS - US

Support Engineer

Welding Engineer

Staff Engineer

Machine Design Engineer

Unity Full Stack Developer

Plastics Engineer

Electrical Engineer

Compressor Air Systems Application Engineer

Senior Principal Digital Electrical Engineer (ONSITE)

Manufacturing Engineer

Principal Mechanical Engineer

Military Service - U.S. Air Force, Developmental Engineer

Project Manager -Remote

Senior Civil Engineer / Project Manager

Advanced Infrastructure Hardware Systems Engineer

Military Service - U.S. Air Force, Engineer

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