Top 26 Technical support manager Jobs in Brea, Ca

Customer Support Manager - Americas
Tomra —Irvine, CA
- $110,208 - $137,760 a year
- Full-time
- Remote
- 8 years
- Driving
- Travel
- Paid parental leave
- Health insurance
Quick Apply
Customer Service Manager - Aerospace
Eaton —City of Industry, CA
- $112,000 - $130,000 a year
- Background check
- Marketing
- Mid-level
- Relocation assistance
- Retirement plan
Manager, Production Services, Animation Series
Netflix —Los Angeles, CA
- $197,000 - $340,000 a year
- Remote
- Windows
- Mentoring
- Training & development
- Paid holidays
- Health insurance
8d
Technical Account Manager
Meriplex Solutions —Irvine, CA
- $100,000 - $130,000 a year
- Monday to Friday
- Azure
- Basic math
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Corporate Helpdesk Supervisor
WINDSOR FASHIONS LLC —Santa Fe Springs, CA
- $75,000 - $85,000 a year
- Overnight shift
- Mid-level
- Office
- Windows
Quick Apply
Associate Technical Account Manager
Yardi Systems, Inc. —Santa Ana, CA
- $31.25 - $32.81 an hour
- Full-time
- Hybrid work
- Mid-level
- Finance
- Bachelor's degree
- Profit sharing
Oakley - Manager - Maintenance (Tech Support) - 2nd Shift
Oakley —Foothill Ranch, CA
- $102,894.53 - $155,254.60 a year
- Weekends as needed
- 5 years
- Computer literacy
- Master's degree
- Health insurance
- Paid time off
Lead Managed Services
Meriplex —Irvine, CA
- $80,000 - $100,000 a year
- Computer Science
- Presentation skills
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
8d
Managed IT Services Field Supervisor
Pacific Office Automation —Orange, CA
- $70,000 - $85,000 a year
- Full-time
- Computer science
- Mid-level
- Travel
- Opportunities for advancement
Quick Apply
Customer Service Project Manager
Linde —Ontario, CA
- $90,000 - $132,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Mid-level
- Paid holidays
- Disability insurance
Program Manager/Training Lead
Contact Government Services, LLC —Los Angeles, CA
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Client Delivery Lead
Synoptek —Costa Mesa, CA
- $79,000 - $106,000 a year
- Mid-level
- Office
- Bachelor's degree
Technical Account Manager
Be Structured Technology Group, Inc. —Los Angeles, CA
- $120,000 - $135,000 a year
- Full-time
- Computer science
- Computer Science
- Office
- Commuter assistance
- AD&D insurance
Quick Apply
Call Center Lead with AI-Tech support (AI implementation)
Imperial Management Administrators Services Inc —Pasadena, CA
- $30 - $32 an hour
- Full-time
- Mid-level
- Supervising experience
- Bachelor's degree
Quick Apply
Customer Service Manager
VersaDesk —Los Angeles, CA
- $70,000 - $80,000 a year
- Full-time
- Oracle
- Inventory management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Account Manager
OptalX —Los Angeles, CA
- Bachelor of Science
- Experience equivalent to degree accepted
- Communication skills
Customer Service Operations Supervisor
Giggle Fiber, LLC —Monrovia, CA
- $70,000 a year
- Weekends as needed
- Microsoft Excel
- 5 years
- English
- Health insurance
- Dental insurance
Quick Apply
12d
Technology & Customer Service Manager
Mintech Inc. —Rancho Cucamonga, CA
- $50,756.67 - $60,760.72 a year
- Full-time
- Mid-level
- 3 years
- Continuous improvement
Quick Apply
Customer Service Manager
VCA Animal Hospitals —Los Angeles, CA
- $70,304 - $85,000 a year
- Overnight shift
- Internal Medicine
- Mid-level
- 3 years
- Paid holidays
- Health insurance
AI Enablement Manager
Crowe —Costa Mesa, CA
- $87,200 - $179,500 a year
- Full-time
- Presentation skills
- Bachelor's degree
- Mentoring
Quick Apply

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Customer Support Manager - Americas

Tomra -
Irvine, CA

Quick Apply

Job Details

Full-time
$110,208 - $137,760 a year

Benefits

Paid parental leave
Health insurance
Dental insurance
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Opportunities for advancement
Bereavement leave

Qualifications

Managing technical support teams
Performance dashboards
Sales management systems implementation
Team member evaluation
Managing teams in a customer support role
Team leadership
Enterprise solutions implementation
Performance feedback (performance evaluation method)
Incident Escalation
Frontline customer support management
Managing clients in a customer support role
Leading team collaboration initiatives
Business operations

Full Job Description

Company Description

TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years.

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

Job Description

As our Customer Support Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and Service Excellence. Your mission is to deliver a consistent, high-quality customer experience across every support touchpoint while improving operational performance, technical quality, and service outcomes.

In this role, you will:

Lead end-to-end service operations across the Americas, from first contact to resolution
Set, track, and improve KPIs including CSAT, response time, resolution time, backlog, and service quality
Build a Technical Support Center of Excellence, including remote support and escalation governance
Act as the senior escalation point for high-impact customer and technical issues, driving structured root-cause analysis and durable fixes
Partner across Field Service, Technical Experts, Supply Chain, Engineering, Product, Sales, Digital, and global teams to improve end-to-end performance
Lead a critical CRM transition from IFS to Microsoft Dynamics 365 while keeping workflows stable and customers informed
Own budget delivery, forecasting, and short, medium and long-term priorities aligned to our service strategy

Health, safety and care for the environment come first. You are empowered to stop work if something feels unsafe, and we expect everyone to speak up so we can prevent harm and reduce our environmental impact.

As a people manager, you build a team where people know what success looks like, feel safe to speak up, and can do their best work. We believe engaged teams deliver better outcomes for customers, and you set the tone through clear priorities, regular feedback, and development.

Qualifications

You have:

8+ years of experience in customer service, technical support, or service operations, including 5+ years leading teams
Experience leading regional, remote, or multidisciplinary teams in a service environment
Experience establishing or scaling support operations, including escalation frameworks and performance review cadence
Experience using CRM or ERP data to run service operations including cases, escalations, dashboards, and KPIs
Experience leading or supporting CRM or ERP implementations and adoption in service workflows
Willingness to travel across North and Latin America, typically 25 to 50 percent depending on business needs, and ability to obtain and maintain a valid passport
Ability to drive without restrictions in your country of residence

You can further develop on the job:

Microsoft Dynamics 365 experience and deeper implementation capability during the IFS transition

If you don't meet every single requirement, we encourage you to apply. At TOMRA, we recognize that diverse perspectives drive innovation and success. You may be just the right candidate for this or other roles.

Additional Information

Pay Band

For U.S. applicants, in accordance with applicable disclosure requirements, the anticipated hourly base pay range for this position is $110,208.00 to $137,760.00 annually. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location.

Why work for us:

Be part of a mission to transform how we all obtain, use and reuse the planet’s resources to enable a world without waste. We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged.

What we offer:

Comprehensive medical, dental, and vision plans with 100% employee premium coverage
31 days of PTO annually (vacation, sick, and holidays), increasing with tenure
401(k) with 100% match on the first 4% of your contributions
8 weeks of fully paid parental leave for eligible employees
Up to 4 days of paid bereavement leave to support employees during personal loss
Employee Assistance Program supporting mental, emotional, and financial well-being
Inclusive culture that values diversity, well-being, and teamwork
Global career growth opportunities with strong internal promotion record

Proud Gold Level 2024 & 2025 Cigna Healthy Workforce Award recipient

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.

All your information will be kept confidential according to EEO guidelines.

Quick Apply

Refine Your Search

technical support manager jobs in brea, ca

Customer Support Manager - Americas

Customer Service Manager - Aerospace

Manager, Production Services, Animation Series

Technical Account Manager

Corporate Helpdesk Supervisor

Associate Technical Account Manager

Oakley - Manager - Maintenance (Tech Support) - 2nd Shift

Lead Managed Services

Managed IT Services Field Supervisor

Customer Service Project Manager

Program Manager/Training Lead

Client Delivery Lead

Technical Account Manager

Call Center Lead with AI-Tech support (AI implementation)

Customer Service Manager

Account Manager

Customer Service Operations Supervisor

Technology & Customer Service Manager

Customer Service Manager

AI Enablement Manager

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