Top 7688 Technical support representative student support Jobs

Customer Support Representative
PeopleJoy —Remote
- $48,000 - $58,000 a year
- Full-time
- Remote
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
3d
Enrollment Representative (Remote Opportunity)
Cengage —Georgia
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- Full-time
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- Computer literacy
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New Mexico State University —Remote
- $16.83 an hour
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- High school diploma or GED
- 1 year
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- Hybrid work
- Microsoft Office
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10d
Customer Technical Support Representative - Part Time
Wiley —Virginia
- $16 - $23 an hour
- Part-time
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- Computer Science
- Java
- JavaScript
3d
Technology Support Specialist, Part-Time
Elmhurst University —Elmhurst, IL
- $17 - $20 an hour
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Student Success Coach
American College of Education —Remote
- From $23.07 an hour
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- Microsoft Outlook
- Mid-level
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- Health savings account
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3d
Electronic Resources Librarian (ERL)
University Of Saint Mary of the Lake —Mundelein, IL
- $53,000 - $75,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Master's degree
- Health savings account
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12d
Surgical Technologist
University of Missouri Health Care —Columbia, MO
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- Weekends as needed
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Cat Scan Technologist
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- Full-time
- Mid-level
- Critical & Intensive Care
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Supervisor, Respiratory Care - Nights
University of Missouri Health Care —Columbia, MO
- $78,520.00 - $127,961.60 a year
- 12 hour shift
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Behavior Analyst
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- Criminal background check
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9d
Senior Utility Engineer Water/Wastewater
Vikus Water —Orlando, FL
- $130,000 - $230,000 a year
- Full-time
- Microsoft Word
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- Microsoft Excel
- Health savings account
- Paid holidays
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Development Coordinator
University of Saint May of the Lake —Mundelein, IL
- $43,000 - $60,000 a year
- Full-time
- Microsoft Excel
- Research
- Mid-level
- Health savings account
- Health insurance
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12d
RF SIGINT Technical Analyst
Vantor Services Inc. —Reston, VA
- $99,000 - $145,200 a year
- Full-time
- Research
- Analysis skills
- Math
- 401(k) matching
- Pet insurance
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13d
Career Services Adviser
Intellitec College —Colorado Springs, CO
- $20 - $23 an hour
- Full-time
- Classroom
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- University
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Radiographer I
Driscoll Health —Corpus Christi, TX
- Full-time
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Speech Language Pathologist (SLP) or CFY Candidate
Rochester Childfirst Network —Rochester, NY
- $34 - $42 an hour
- Full-time
- Background check
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Quick Apply
Diesel Mechanic Technician II
Durham School Services —Aurora, IL
- $25 an hour
- Full-time
- ASE Certification
- Mechanic experience
- English
- Paid holidays
- Health insurance
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Occupational Therapist
The Joshua School —Centennial, CO
- $76,000 - $86,000 a year
- Full-time
- Google Workspace
- Clean driving record
- Computer literacy
- Travel reimbursement
- Mileage reimbursement
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Customer Support Representative

PeopleJoy -
Remote

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Job Details

Full-time
$48,000 - $58,000 a year
3 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
401(k) matching
Loan forgiveness
Loan assistance
Life insurance

Qualifications

Personal service client interaction documentation
Email customer support
Phone communication
Managing clients in a customer support role
Collaboration with product development teams
Customer relationship management (CRM) systems (technically supported)
Customer engagement
Customer support
College financial aid assistance
Customer support for financial loans
Communication skills
Entry level
Ticketing system technical support
Client interaction via phone calls
Student loans
Customer data entry

Full Job Description

We're Hiring: Customer Support Representative (CSR)

About Our Mission

PeopleJoy provides managed education benefits software for employers committed to their people and their purpose.

As workforce expectations shift toward personalization, continuous skilling, and community, PeopleJoy helps employers meet the moment. We deliver education and student loan benefits as a fully managed service that drives real impact for employees and employers alike.

About Our Culture

Our culture is what makes PeopleJoy a great place to do meaningful work. We come from diverse backgrounds and experiences, but we're united by a shared drive to help others and improve lives.

We:

Put customers first and strive to exceed expectations
Embrace change and adapt quickly
Take accountability for our work and our outcomes
Value trust, respect, and follow-through
Focus on meaningful results, not just chasing numbers

Here, you'll find purpose, ownership, and a team that values progress over perfection.

Our Core Values

Our values shape our vision, products, culture, and customer success:

Do Right by Others
Have people's backs. Be someone others can rely on.

Improve Every Time
We don't do the same work the same way twice. We constantly streamline, simplify, and automate so each iteration is faster and better.

Be All-In — and Be Honest
We act in the best interest of PeopleJoy's mission and long-term success. We show up fully, take responsibility, and raise our hands early if something feels out of alignment.

Win Together
We prioritize team success over individual comfort, take feedback with humility, and step into whatever role helps the team win today.

Grit
We commit to long-term goals with resilience and discipline, pushing through obstacles even when progress feels slow.

About the Opportunity

We're seeking a customer-obsessed problem solver with strong communication skills to support our clients and their employees. Customer Support Representatives are the backbone of PeopleJoy, playing a critical role in helping employees navigate education assistance programs during some of the most complex and financially stressful moments of their lives.

As a CSR, you'll guide borrowers across multiple service lines—including loan forgiveness, tuition assistance, student loan repayment assistance, and refinancing—ensuring they receive clear, accurate, and empathetic support at every step. You'll follow documented workflows, maintain detailed case notes, and help borrowers achieve outcomes that can be truly life-changing.

This is not a generic call center role. It requires strong attention to detail, excellent communication, and the discipline to operate within structured, high-impact processes.

Job Details

Title: Customer Support Representative
Compensation: $48,000–$58,000
Reports To: Customer Success Manager
Location: Fully remote
Job Type: Full-Time
Benefits: Medical, Dental, 401(k) match, short- and long-term disability, life insurance

What Does a CSR at PeopleJoy Do?

Respond to client inquiries via phone, email, chat, SMS, and ticketing systems in a supportive, professional manner
Resolve non-technical issues using PeopleJoy's approved workflows, scripts, and templates
Analyze borrower needs to determine next steps, required documentation, or program-specific guidance
Collaborate with other CSRs to resolve complex or escalated cases
Surface workflow gaps or borrower friction points to the product and operations teams
Accurately document all interactions and case actions in PeopleJoy's CRM and internal tools

This Role Is a Great Fit If You:

Are process-driven, organized, and highly detail-oriented
Communicate clearly, professionally, and with empathy
Have a strong work ethic and reliable follow-through
Demonstrate high empathy for borrowers navigating financial stress
Are a quick learner who can master new program rules with guidance
Are a dependable team player who follows processes and asks questions when needed

What Success Looks Like in This Role

You're succeeding when:

All service-level agreements are consistently met
Customer satisfaction and borrower feedback remain high
You contribute ideas that improve workflows and enhance the borrower experience

If this sounds like a role where you'd thrive and make a meaningful impact, we'd love to hear from you.

Quick Apply

Refine Your Search

technical support representative student support jobs

Customer Support Representative

Enrollment Representative (Remote Opportunity)

New Student Experience Specialist

IT Helpdesk Support Technician

Customer Technical Support Representative - Part Time

Technology Support Specialist, Part-Time

Student Success Coach

Electronic Resources Librarian (ERL)

Surgical Technologist

Cat Scan Technologist

Supervisor, Respiratory Care - Nights

Behavior Analyst

Senior Utility Engineer Water/Wastewater

Development Coordinator

RF SIGINT Technical Analyst

Career Services Adviser

Radiographer I

Speech Language Pathologist (SLP) or CFY Candidate

Diesel Mechanic Technician II

Occupational Therapist

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We're Hiring: Customer Support Representative (CSR)

About Our Mission

About Our Culture

Our Core Values

About the Opportunity

Job Details

What Does a CSR at PeopleJoy Do?

This Role Is a Great Fit If You:

What Success Looks Like in This Role

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