Top 134 Technical support representative Jobs in Durham Nc

IT Systems Specialist II
KBI Biopharma —Durham, NC
- $63,000 - $86,900 a year
- Full-time
- System design
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Technical Customer Support
Light & Wonder —Raleigh, NC
- Full-time
- Mid-level
- Office
- Windows
- Opportunities for advancement
3d
Linux Desktop Support
North Carolina State University —Raleigh, NC
- $70,949 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
IT Analyst
NV5 —Cary, NC
- Full-time
- Mid-level
- Office
- Trade school
- Health insurance
- Dental insurance
Inside Sales Representative
JAR Systems LLC —Raleigh, NC
- From $60,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Ability to lift 50 pounds
- Paid training
- Health insurance
Quick Apply
Customer Success - Site Experience Specialist
TruTechnologies —Durham, NC
- Full-time
- Bachelor's degree
- Continuous improvement
- Organizational skills
14d
Epic Credentialed Trainer
Duke Health —Durham, NC
- Full-time
- HIPAA
- Mid-level
- Analysis skills
Emergency Technical/Customer Service Representative
Helpware —Raleigh, NC
- $16 an hour
- Extended hours
- Computer literacy
- High school diploma or GED
- 1 year
Quick Apply
Customer Care Representative (Contract)
Novanta —Apex, NC
- Full-time
- Computer literacy
- Communication skills
- Entry level
Mainframe VTAM Engineer - Remote - Multiple locations
Truist Bank —Raleigh, NC
- Overtime
- Remote
- 5 years
- English
- Mid-level
- AD&D insurance
- Paid holidays
OSC Contact Center Representative, Tier I
State of North Carolina - Office of the State Controller —Wake County, NC
- $44,565 - $47,740 a year
- Full-time
- Mid-level
- Bachelor's degree
- Criminal background check
1d
Customer Sales & Service Representative
1110 Applied Industrial Technologies - Dixie, Inc. —Raleigh, NC
- Full-time
- Clean driving record
- High school diploma or GED
- Ability to lift 50 pounds
- Tuition reimbursement
- 401(k) matching
IT Analyst
LINDER INDUSTRIAL MACHINERY COMPANY —Raleigh, NC
- Monday to Friday
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
3d
National Customer Care Representative I
VITALANT —Raleigh, NC
- $17.50 - $20.10 an hour
- Full-time
- Bilingual
- Computer literacy
- High school diploma or GED
- AD&D insurance
- Disability insurance
Quick Apply
Front Line Support Representative
Varonis —Morrisville, NC
- Computer literacy
- Mid-level
- Windows
1d
Associate Clinical Specialist, Cardiac Rhythm Management - Raleigh-Durham, NC
Abbott Laboratories —Raleigh, NC
- $55,300 - $110,700 a year
- Full-time
- Word processing
- Mid-level
- Bachelor's degree
- Health insurance
- Tuition reimbursement
Inside Service Sales Representative
Eaton —Raleigh, NC
- $68,000 - $99,000 a year
- Hybrid work
- Background check
- Mid-level
- Office
- Retirement plan
Field Service Representative - KRDU
ADACEL TECHNICAL SERVICES INC. —Morrisville, NC
- $50,000 - $90,000 a year
- Military
- Mid-level
- Ability to lift 50 pounds
Quick Apply
Chemical Technical Support Representative - APS
Parker Hannifin Corporation —Cary, NC
- Full-time
- Computer literacy
- Bachelor of Science
- Mid-level
Yearbook Support Specialist
Strawbridge Studios Inc —Durham, NC
- $16 an hour
- Weekends as needed
- School experience
- In-person
- Visual & Performing Arts
Quick Apply
3d

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IT Systems Specialist II

KBI Biopharma -
Durham, NC

Apply Now

Job Details

Full-time
$63,000 - $86,900 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Desktop computer repair
Mobile device support
IT user and group management
Wireless networking
Data permissions
Software implementation
Hardware maintenance
Operating system updates
Application deployment
Software installation
High school diploma or GED
Patch management
Desktop (troubleshooting support)
Computer management
Remote access software
Vendor relationship management
Vendor communication
Networking equipment (troubleshooting support)
macOS administration
Mobile device management
Application Maintenance
VPN management
Hardware diagnostics
Network security

Full Job Description

At KBI Biopharma, we are advancing science and accelerating breakthroughs. As a global leader in biopharmaceutical development and manufacturing, we empower life science companies to bring new medicines and vaccines to the world faster. Explore your potential at KBI, where innovation meets impact.

IT Systems Specialist II

Responsibilities:

Advanced Technical Support: Handle more complex technical issues that are escalated from IT Technician and IT Systems Specialist 1, providing in-depth troubleshooting and resolution.
System Configuration: Configure and maintain user systems, including operating system settings and application configurations.
Network Support: Identify and resolve network connectivity issues, including wireless and VPN connections.
Mobile Device Management: Setup, configure, and troubleshoot mobile devices and ensure they comply with security policies.
User Account Management: Perform more advanced user account management tasks, including setting permissions and configuring user roles.
Software Deployment: Manage the deployment of software updates and patches to end-user systems.
Documentation and Training: Create detailed support documentation and conduct training sessions for end users on new technologies and best practices.
Incident Management: Track and manage incidents and service requests, ensuring timely resolution and escalation when necessary.
Hardware Troubleshooting: Diagnose and resolve more complex hardware issues, coordinating repairs or replacements as needed.
Vendor Coordination: Collaborate with vendors to resolve hardware and software issues, and manage vendor support services for end-user technology.
Systems Analysis and Design: Engage in the analysis of user needs and the design of new system functionalities to improve and optimize IT systems.
System Development: Participate in the development and implementation of new software applications and tools to enhance system capabilities.

Requirements:

High School diploma or equivalent, Bachelor’s degree preferred, with a minimum of 3 years experience in IT Help Desk related work.
3-5 years of Advanced Hardware Knowledge: Deeper understanding of troubleshooting and repairing a wide range of hardware issues.
System Configuration: Ability to configure and maintain operating systems (Windows, macOS) and user applications.
Advanced Networking: Skills in troubleshooting more complex network issues, understanding wireless networks, VPNs, and network security basics.
Mobile Device Management: Proficiency in managing and securing mobile devices, including familiarity with MDM solutions.
Advanced User Account Management: Skills in managing user accounts, permissions, and roles in Active Directory.
Software Deployment: Ability to deploy software updates and patches using tools such as SCCM, Intune, or other software deployment systems.
Remote Support Tools: Proficiency in using remote support tools to assist users.
Vendor Coordination: Skills in coordinating with vendors for hardware repairs, software issues, and support services.
Software development skills: Basic knowledge of software development principles and ability to contribute to the creation of new applications and tools.

Salary Range: $63,000 - $86,900

Salary range provided per current averages and expectations. The salary and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range. KBI has a robust total rewards strategy which includes an annual bonus structure for all employees, medical, dental, and vision coverage, paid PTO and holidays, 401K matching with 100% vesting in 60 days and employee recognition programs.

About KBI:

KBI Biopharma, Inc., a JSR Life Sciences company, is a global contract development and manufacturing organization (CDMO) providing fully integrated and accelerated drug development and biologics manufacturing services to life science companies. KBI supports its 500+ customers in advancing more than 160 drug candidates from preclinical and clinical stages to market, including the manufacture of ten commercial products. Recognized for quality manufacturing, KBI delivers robust process development and cGMP manufacturing services across its six global locations in the USA and Europe. For more information, visit www.kbibiopharma.com.

KBI is a proud EEO/AA employer dedicated to building a diverse and inclusive workforce. We believe that innovation thrives in an environment where all voices are heard and valued. That's why we actively seek individuals from all backgrounds – regardless of race, color, national origin, religion, gender, gender identity, sexual orientation, age, disability, or veteran status – and strongly encourage all qualified candidates to apply and bring their unique perspectives to our team.

KBI Biopharma, Inc. is an EEO/AA employer and actively seeks to diversify its work force. Therefore, all qualified applicants, regardless of race, color, national origin, religion, gender, gender identity, sexual orientation, age, disability or veteran status, are strongly encouraged to apply.

I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for KBI Biopharma, Inc. to hire me. If I am hired, I understand that either KBI Biopharma, Inc. or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of KBI Biopharma, Inc. has the authority to make any assurance to the contrary.

I attest with my signature below that I have given to KBI Biopharma, Inc. true and complete information on this application. No requested information has been concealed. I authorize KBI Biopharma, Inc. to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal.

Apply Now

Refine Your Search

technical support representative jobs in durham nc

IT Systems Specialist II

Technical Customer Support

Linux Desktop Support

IT Analyst

Inside Sales Representative

Customer Success - Site Experience Specialist

Epic Credentialed Trainer

Emergency Technical/Customer Service Representative

Customer Care Representative (Contract)

Mainframe VTAM Engineer - Remote - Multiple locations

OSC Contact Center Representative, Tier I

Customer Sales & Service Representative

IT Analyst

National Customer Care Representative I

Front Line Support Representative

Associate Clinical Specialist, Cardiac Rhythm Management - Raleigh-Durham, NC

Inside Service Sales Representative

Field Service Representative - KRDU

Chemical Technical Support Representative - APS

Yearbook Support Specialist

I want to receive the latest job alert for technical support representative in durham nc

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