Top 704 Technology Jobs in Hamden, CT

Hybrid Data Analyst in Southington, CT
Company Confidential —Southington, CT
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Quick Apply
Technical Service and Order Fulfillment Associate
Naiad Dynamics US, Inc. —Shelton, CT
- Urgently hiring
- Microsoft Outlook
- Computer literacy
- ERP systems
- Disability insurance
- Health insurance
Quick Apply
Account Manager - B2B Technology Distribution ($M+ Existing Book + Uncapped Commission)
Image Star —Middletown, CT
- $90,000 - $140,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Dental insurance
Assistive Technology Assessment Coordinator
Midstate ARC Inc —Meriden, CT
- $20 - $25 an hour
- Part-time
- Background check
- Experience working with individuals with disabilities
- Research
- Dental insurance
- 401(k)
Quick Apply
Special Agent: Cybersecurity/Technology Expertise
Federal Bureau of Investigation —New Haven, CT
- $103,326 - $133,200 a year
- Full-time
- Computer Science
- Mid-level
- Bachelor's degree
Solutions Architect (Adobe Experience Manager) - 5 days onsite in the first month
Flex Employee Services —New Haven, CT
- $60 - $75 an hour
- Contract
- Background check
- 5 years
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
5d
Power BI Reporting & Analytics Consultant
Brooksource —Wallingford, CT
- Up to $40 an hour
- Contract
- Computer Science
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Quick Apply
IT Manager
SCS Direct Inc. —Shelton, CT
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- Background check
- Google Workspace
- Computer science
- Health savings account
- Health insurance
Quick Apply
IT Data Engineer III NOT A REMOTE POSITION $70-75 IMMED OPENING
Scope Services —Berlin, CT
- $70 - $75 an hour
- Mid-level
- In-person
- Disability insurance
- Health insurance
6d
Information Technology Supervisor
Connecticut Probation and Pretrial Services —New Haven, CT
- Mid-level
- Office
Data Specialist
Higher Heights Youth Empowerment Programs, Inc. —Hamden, CT
- $25 an hour
- Part-time
- Background check
- Google Workspace
- Office
Quick Apply
IT Support Specialist
Times Microwave Systems —Wallingford, CT
- Full-time
- Mid-level
- Windows
- Experience equivalent to degree accepted
Quick Apply
9d
Desktop Support Technician
Bethany School District —Bethany, CT
- $22 an hour
- Part-time
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
Manager - IT Product Management
Avangrid —Orange, CT
- $140,000 - $176,400 a year
- Computer Science
- Office
- Master's degree
- Dental insurance
- Tuition reimbursement
2d
IT Desktop Support Specialist
University of Bridgeport —Bridgeport, CT
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Global IT Endpoint Administrator
Edgewell Personal Care Brands —Shelton, CT
- $96,000 - $144,000 a year
- Computer science
- Computer Science
- Research
- Disability insurance
- Health insurance
IT Specialist (FT)
Marra —Woodbridge, CT
- $19.06 - $19.57 an hour
- Full-time
- Microsoft Outlook
- Windows
- Driver's License
- Profit sharing
- Paid jury duty
Classroom Technology & Media Coordinator 2
Yale University —New Haven, CT
- $35.64 an hour
- Weekends as needed
- Background check
- Classroom
- High school
6d
IT Help Desk Representative
Sikorsky Financial Credit Union —Stratford, CT
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
13d
IT Help Desk Tech
Lex Products LLC —Shelton, CT
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
11d

I want to receive the latest job alert for technology in Hamden, CT

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technology jobs near Hamden, CT

Hybrid Data Analyst in Southington, CT

Company Confidential -
Southington, CT

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Qualifications

Performance dashboard reports
Data integrity assurance
Data quality checks
Dashboard development
Data visualization software proficiency
Data Integration (Data management)
Data mining
Text mining tools
Call center experience
Visual storytelling
Presentations for conferences or internal meetings
Business intelligence report generation
Dashboard creation support
SQL
Business intelligence tools
Sentiment analytics
Data quality monitoring
Requirements analysis
AI-driven automation
Business requirements
Research findings presentation
Database software proficiency

Full Job Description

Hybrid Data Analyst in Southington, CT – Contact Center Analytics & Conversational Intelligence (BPO)

Overview

We are seeking a Data Analyst to support a BPO contact center environment servicing multiple clients. The role focuses on transforming complex interaction and performance data into clear, actionable insights. Candidates must have strong experience building Tableau dashboards, mining data from conversational intelligence platforms, and working directly with clients to gather requirements, interpret results, and present insights that drive measurable improvements in customer experience and operational performance.

Key Responsibilities

Design, build, and maintain interactive Tableau dashboards that communicate trends, performance metrics, and actionable insights
Analyze structured and unstructured data from conversational intelligence tools (e.g. CallMiner, Genesys, contact center transcripts, QA data, sentiment, topic modeling, agent performance metrics)
Perform data mining and pattern analysis to uncover trends, anomalies, and opportunities for improvement
Partner with business stakeholders (Operations, QA, IT, Marketing) to understand requirements and define meaningful KPIs
Translate complex analytical findings into clear narratives and visual insights that inform decision-making
Ensure data accuracy, consistency, and reliability across reports and dashboards
Automate recurring reports and dashboards to improve efficiency and scalability
Support ad hoc analysis and deep-dive investigations related to customer behavior, agent performance, and operational outcomes
Continuously improve dashboard usability, performance, and visual storytelling

Required Qualifications

Bachelor’s degree in Data Analytics, Statistics, Business, Computer Science, or a related field (or equivalent experience)
3+ years of experience as a Data Analyst or similar role
Advanced experience building dashboards and reports in Tableau
Hands-on experience with data mining and analysis using conversational intelligence platforms
Strong SQL skills and experience working with large datasets
Ability to analyze both quantitative and qualitative data (including text-based data)
Experience working in customer service, contact center, or CX analytics environments
Familiarity with AI-driven analytics, sentiment analysis, and speech/text analytics
Experience integrating data from multiple sources (e.g., CRM, telephony, QA systems, WFM, CI platforms)
Knowledge of data visualization best practices and storytelling techniques
Strong attention to detail and data quality standards
Excellent communication skills with the ability to present insights to diverse audiences

What Success Looks Like

Dashboards are intuitive, trusted, and widely used by clients and other key stakeholders
Insights lead to measurable improvements in customer experience, quality, or efficiency
Complex data is consistently transformed into clear, actionable intelligence
Support Quarterly Business Reviews (QBRs), performance reviews, and ad hoc client presentations

This is a full-time, hybrid position (three days in-office and two days remote) based in Connecticut.

Candidates must reside within a reasonable commuting distance of our Southington, CT office.

Salary is commensurate with experience.

***WE ARE UNABLE TO SPONSOR ANY RESIDENCY APPLICATIONS AT THIS TIME***

EEO Statement:

We are an equal-opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

Quick Apply

Refine Your Search

technology jobs in Hamden, CT

Hybrid Data Analyst in Southington, CT

Technical Service and Order Fulfillment Associate

Account Manager - B2B Technology Distribution ($M+ Existing Book + Uncapped Commission)

Assistive Technology Assessment Coordinator

Special Agent: Cybersecurity/Technology Expertise

Solutions Architect (Adobe Experience Manager) - 5 days onsite in the first month

Power BI Reporting & Analytics Consultant

IT Manager

IT Data Engineer III NOT A REMOTE POSITION $70-75 IMMED OPENING

Information Technology Supervisor

Data Specialist

IT Support Specialist

Desktop Support Technician

Manager - IT Product Management

IT Desktop Support Specialist

Global IT Endpoint Administrator

IT Specialist (FT)

Classroom Technology & Media Coordinator 2

IT Help Desk Representative

IT Help Desk Tech

I want to receive the latest job alert for technology in Hamden, CT

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected