Service Desk Coordinator
Elevate Technology Solutions —Brockton, MA
- $55,000 - $75,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Continuous improvement
Quick Apply
Data Analyst - AI Trainer
DataAnnotation —Brockton, MA
- $50 - $100 an hour
- Part-time
- Remote
- Writing skills
- English
- Mid-level
- Flexible schedule
Quick Apply
Service Desk Lead
InfiCare —Plymouth, MA
- $25 an hour
- Contract
- Office
- Contracts
- Senior level
Quick Apply
5d
IT Technician
Systems Support Corporation —Marshfield, MA
- $50,000 - $55,000 a year
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Paid time off
- Retirement plan
Quick Apply
IT Support Engineer
TechBinx —Hingham, MA
- $26.85 - $32.33 an hour
- Full-time
- Hybrid work
- Mid-level
- Windows
- Communication skills
Quick Apply
Data Analyst
Crown Linen Service Inc —Brockton, MA
- $80,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- SQL
- Health savings account
- Paid holidays
13d
IT Risk Analyst
Rockland Trust —Plymouth, MA
- Full-time
- Computer Science
- Mid-level
- Office
- Wellness program
- Health insurance
IT Field Support Technician Per Diem
South Shore Health —Weymouth, MA
- $27.78 - $37.38 an hour
- Part-time
- Computer Science
- Windows
- 1 year
IT Help Desk Technician (Onsite – Taunton, MA)
Aptyx —Taunton, MA
- $75,000 - $92,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
Quick Apply
Help Desk Administrator
Old Colony Elder Services —Brockton, MA
- From $22.56 an hour
- Full-time
- Hybrid work
- Office
- Travel
- Computer networking
- Health insurance
- 401(k)
Quick Apply
Desktop Support Specialist/Helpdesk
Rockland Federal Credit Union —Canton, MA
- $28.80 - $29.50 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Profit sharing
- AD&D insurance
Quick Apply
Senior Event Services Technician - Audio Visual, Event Technology
Pinnacle Live —Boston, MA
- $25.49 - $28.20 an hour
- Computer literacy
- Writing skills
- Mid-level
- Dental insurance
- Paid time off
Quick Apply
Quantitative Psychologist - AI Trainer
DataAnnotation —Brockton, MA
- $50 - $100 an hour
- Part-time
- Remote
- Computer Science
- English
- Mid-level
- Flexible schedule
Quick Apply
Embedded Firmware Engineering Manager
Analogic Corporation —Canton, MA
- Management
- Computer Science
- Master's degree
- Health savings account
- Health insurance
Quick Apply
M365 System Administrator
DS Graphics, Inc. —Canton, MA
- $60,000 - $70,000 a year
- Full-time
- Background check
- Computer Science
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Vice President of Information Technology
Private —Massachusetts
- From $140,000 a year
- Full-time
- Azure
- Computer Science
- 5 years
- 403(b) matching
- Health savings account
Quick Apply
Order to Cash Lead, Finance Systems
The Hollister Group —Brockton, MA
- $140,000 - $210,000 a year
- Full-time
- Oracle
- System design
- Office
4h
Product Lead, Finance Systems
The Hollister Group —Brockton, MA
- $165,000 - $245,000 a year
- Full-time
- Oracle
- Computer Science
- System design
3h
AWS Cloud (Java+ Kafka)
Sonsoft Inc —Quincy, MA
- Full-time
- 6 years
- AWS
- Mentoring
Quick Apply
AI Data Quality Specialist - AI Trainer
DataAnnotation —Quincy, MA
- $50 - $100 an hour
- Part-time
- Remote
- Writing skills
- English
- Mid-level
- Flexible schedule
Quick Apply

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technology jobs near Marshfield, MA

Service Desk Coordinator

Elevate Technology Solutions -
Brockton, MA

Quick Apply

Job Details

Full-time
$55,000 - $75,000 a year

Qualifications

Customer relationship building
Staff scheduling
Team scheduling
High school diploma or GED
Managing clients in a customer support role
Customer relationship management
Customer support
Cross-functional collaboration

Full Job Description

Service Desk Coordinator

Elevate Technology Solutions

Location: Brockton, MA (Hybrid after 90 days)
Employment Type: Full-Time

About Elevate Technology Solutions

Elevate Technology Solutions is a trusted technology partner delivering secure, scalable, and customer-focused IT services to commercial and government clients. We are committed to providing exceptional service experiences while helping organizations maximize the value of their technology investments.

Position Overview

Elevate Technology Solutions is seeking a highly organized and customer-focused Service Desk Coordinator to serve as the central point of coordination between clients and technical support teams. This role is responsible for managing the flow of service requests, coordinating technician schedules, monitoring ticket progress, and ensuring a high-quality customer experience from initial contact through resolution.

The ideal candidate thrives in a fast-paced environment, excels at communication and organization, and takes pride in delivering outstanding client service while helping technical teams operate efficiently.

Key Responsibilities

Serve as the primary point of contact for client support requests via phone, email, and ticketing systems.
Log, categorize, and document incidents and service requests with accuracy and attention to detail.
Prioritize and route support requests based on urgency, business impact, and service level agreements (SLAs).
Coordinate and manage technician schedules to optimize resource utilization and response times.
Monitor ticket queues, ticket aging, and SLA performance, proactively escalating issues when necessary.
Schedule onsite visits, maintenance activities, and project-related work while communicating updates to clients and technicians.
Conduct quality reviews of service tickets to ensure documentation, time tracking, and client communications meet company standards.
Maintain regular communication with clients regarding ticket status, scheduled work, and next steps.
Identify process improvement opportunities and recommend solutions that enhance service delivery and operational efficiency.
Follow and enforce established service desk processes, procedures, and best practices.

Required Skills & Qualifications

Strong customer service and relationship management skills.
Excellent verbal and written communication abilities.
Exceptional organizational, scheduling, and multitasking skills.
Strong attention to detail and follow-through.
Ability to prioritize competing demands in a fast-paced environment.
Experience working with ticketing, dispatching, or scheduling systems.
Familiarity with IT terminology and technical support environments.
Ability to work collaboratively across teams while maintaining a customer-first mindset.
High School Diploma or equivalent required.
Associate’s or Bachelor’s degree in Information Technology or related field preferred.

Preferred Experience

Experience in a customer-facing support, dispatch, coordinator, or service desk role.
Experience within a Managed Service Provider (MSP), IT services organization, or technical support environment.
Familiarity with ConnectWise or similar service management platforms.
Understanding of service delivery metrics, including response times, resolution times, and SLA compliance.

What Makes You Successful

You are highly organized and proactive.
You enjoy solving problems and keeping multiple priorities moving forward.
You communicate clearly and professionally with both clients and technical teams.
You take ownership of the customer experience and ensure no request falls through the cracks.
You are detail-oriented, quality-focused, and committed to continuous improvement.

IND-1

Salary 55K-75K

Quick Apply

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technology jobs in Marshfield, MA

Service Desk Coordinator

Data Analyst - AI Trainer

Service Desk Lead

IT Technician

IT Support Engineer

Data Analyst

IT Risk Analyst

IT Field Support Technician Per Diem

IT Help Desk Technician (Onsite – Taunton, MA)

Help Desk Administrator

Desktop Support Specialist/Helpdesk

Senior Event Services Technician - Audio Visual, Event Technology

Quantitative Psychologist - AI Trainer

Embedded Firmware Engineering Manager

M365 System Administrator

Vice President of Information Technology

Order to Cash Lead, Finance Systems

Product Lead, Finance Systems

AWS Cloud (Java+ Kafka)

AI Data Quality Specialist - AI Trainer

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