Unified Communications Engineer
Role Overview
We are seeking a motivated Unified Communications Engineer to support a large, complex enterprise technology environment. This is an excellent opportunity for an early-career IT professional interested in unified communications, collaboration technologies, telephony, and enterprise infrastructure.
In this role, you will help support the systems and technologies that enable employees to communicate and collaborate effectively across the organization. You will assist with the administration, maintenance, troubleshooting, and deployment of unified communications platforms, including voice, video conferencing, messaging, and collaboration tools.
The ideal candidate has a strong technical foundation, enjoys troubleshooting, provides excellent customer service, and is eager to build hands-on experience supporting enterprise communication technologies.
Key Responsibilities / Job Duties
- Support the day-to-day operation and maintenance of unified communications platforms, including enterprise voice, video conferencing, messaging, and collaboration technologies.
- Assist with the administration and support of platforms such as Microsoft Teams, Teams Phone, Cisco Webex, Zoom, Cisco Unified Communications Manager (CUCM), and related technologies.
- Support user onboarding, account configuration, phone number assignments, device setup, and other communication services.
- Troubleshoot voice and call quality issues, audio and video connectivity problems, user access and configuration issues, endpoint connectivity, and platform integration issues.
- Investigate incidents, identify potential causes, document findings, and escalate complex technical issues when appropriate.
- Monitor the health, availability, and performance of unified communications systems and services.
- Assist with routine system maintenance, updates, testing, and operational support activities.
- Support the configuration and deployment of new unified communications technologies, features, devices, and system upgrades.
- Participate in testing to ensure new systems and features integrate successfully with the existing technology environment.
- Work closely with network engineers, systems administrators, security teams, service desk teams, and other IT professionals to troubleshoot issues and support integrated communication services.
- Create and maintain documentation for system configurations, troubleshooting procedures, technical processes, common support issues, and user instructions.
- Provide technical assistance to employees using communication and collaboration technologies and help improve overall adoption and user experience.
- Assist with service continuity, recovery, and resiliency procedures for unified communications services.
- Stay current on emerging unified communications technologies and identify opportunities to improve system reliability, operational efficiency, and user experience.
Required Qualifications
- 1 to 2 years of experience in IT support, telecommunications, unified communications, network support, systems administration, technical operations, or a related field. Internship, academic, help desk, desktop support, or hands-on lab experience may be considered.
- Familiarity with one or more communication and collaboration platforms, such as Microsoft Teams, Microsoft Teams Phone, Cisco Webex, Zoom, or Cisco Unified Communications Manager (CUCM).
- Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, VPNs, and network connectivity.
- Strong analytical and troubleshooting skills with the ability to gather information, identify potential causes of technical issues, work through problems methodically, and escalate issues appropriately.
- Strong written and verbal communication skills with the ability to explain technical concepts clearly to technical and non-technical users.
- Strong customer service skills and the ability to provide technical support in a professional, patient, and helpful manner.
- Strong attention to detail and the ability to accurately maintain system configurations, documentation, service requests, and technical information.
- Ability to work collaboratively with technical teams and manage multiple priorities in a dynamic environment.
Preferred Qualifications
- Familiarity with Microsoft Teams Phone, Microsoft 365 administration, Cisco Unified Communications Manager (CUCM), Cisco Webex, Zoom, or similar unified communications platforms.
- Basic knowledge of Voice over IP (VoIP), Session Initiation Protocol (SIP), call routing, voice quality, and telephony endpoints.
- Understanding of how network performance and connectivity can impact voice, video, and collaboration services.
- Experience with ServiceNow, Jira, or other IT service management and work management platforms.
- Experience with enterprise telephony systems, contact center technologies, mobile communications, monitoring tools, or remote support technologies.
- Relevant certifications, such as Microsoft certifications related to Microsoft 365, Teams, or collaboration technologies, Cisco Certified Network Associate (CCNA), Cisco collaboration certifications, or other networking and unified communications certifications.
- Associate’s or bachelor’s degree in Information Technology, Telecommunications, Computer Science, Information Systems, or a related field, or equivalent professional, military, technical training, certification, internship, or hands-on experience.
Benefits include:
- Dental insurance
- Health insurance
- Vision insurance
- Paid Time Off
- 401(k)
- Cell phone stipend
Job Type:
Full-time, PM shift
- Monday-Friday, PM shift
- 8 hour shift
- Full-time, 40 hours guaranteed
Work Location: In person
*please do not call the Company as we will reach out to you for inquiries*
Job Type: Full-time
Pay: $30.00 - $35.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
