Top 5407 Technology Jobs in Randolph, MA

IT Specialist
Todd & Weld LLP —Boston, MA
- $31.25 - $38.46 an hour
- Email
- Microsoft Outlook
- Mid-level
- Continuous improvement
- Health savings account
- Health insurance
Quick Apply
17h
Service Desk Coordinator
Elevate Technology Solutions —Brockton, MA
- $55,000 - $75,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Continuous improvement
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Jr. Field IT Technician
Veritas IT Solutions —Needham Heights, MA
- $22 - $30 an hour
- Weekends as needed
- Microsoft Excel
- Azure
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Technology Operations and Support Specialist
CFS —Wellesley, MA
- $35 - $42 an hour
- Part-time
- School experience
- Classroom
- Google Workspace
- Flexible schedule
2d
Systems Administrator, Remote Field Services
Carvana —Boston, MA
- $70,000 - $75,000 a year
- Full-time
- Background check
- Microsoft Outlook
- English
- Wellness program
- Health insurance
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Desktop Support Technician
Randolph Public School District —Randolph, MA
- $58,000 a year
- Full-time
- Mid-level
Desktop Support Specialist/Helpdesk
Rockland Federal Credit Union —Canton, MA
- $28.80 - $29.50 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Profit sharing
- AD&D insurance
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IT Support Engineer
TechBinx —Hingham, MA
- $26.85 - $32.33 an hour
- Full-time
- Hybrid work
- Mid-level
- Windows
- Communication skills
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Junior Cybersecurity Analyst - Boston
Agency Cyber Inc —Boston, MA
- $22.50 an hour
- Overtime
- Office
- IT
- Communication skills
- Paid holidays
- Paid time off
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Technology Support Specialist-Summer
East Bridgewater Public Schools —East Bridgewater, MA
- $25 an hour
- Seasonal
- Computer Science
- Bachelor's degree
- Computer networking
5d
Application Analyst I
Mass General Brigham Incorporated —Somerville, MA
- $62,836.80 - $89,762.40 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Opportunities for advancement
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Digital Technology Assistant
Sodexo —Boston, MA
- $28 - $32 an hour
- Online Application
- Research
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
2d
Service Desk Analyst
Boston Properties —Boston, MA
- $69,000 - $96,750 a year
- Full-time
- Bachelor of Science
- Research
- Mid-level
- Commuter assistance
- Health insurance
Quick Apply
Analyst I IT Service Desk
PUMA —Somerville, MA
- $51,800 - $68,905 a year
- Online Application
- Windows
- Analysis skills
- Experience equivalent to degree accepted
Service Desk Analyst
The Boston Beer Company —Boston, MA
- $30 - $50 an hour
- Full-time
- Continuous improvement
- Fair chance
- 1 year
- Wellness program
- Employee stock purchase plan
Quick Apply
13d
It Technician
Transdev —Dorchester, MA
- $60,000 - $65,000 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
IT Support Specialist, Tier II - US based
Praxis Precision Medicines, Inc. —Boston, MA
- $68,000 - $88,000 a year
- Email
- Remote
- Computer science
- Computer Science
- 5 years
Quick Apply
Technical Support Engineer II
Dynatrace —Boston, MA
- $69,000 - $86,000 a year
- Full-time
- Azure
- Mid-level
- 3 years
- Employee stock purchase plan
- Health insurance
13d
Technical Account Specialist
Interra Health —Boston, MA
- $43,000 - $56,500 a year
- Full-time
- Remote
- Mid-level
- Associate's degree
- 2 years
- Paid parental leave
- Health savings account
IT Site Support Specialist
Haemonetics Corp. —Boston, MA
- $68,200 - $116,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Employee stock purchase plan
- Paid holidays

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technology jobs near Randolph, MA

IT Specialist

Todd & Weld LLP
Boston, MA

Quick Apply

Job Details

Full-time
$31.25 - $38.46 an hour
17 hours ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Teamwork
Interpersonal skills
Employee relationship building
Attention to detail
Remote access software
Video conferences (communication methods)
Desktop administration
Stakeholder relationship building

Full Job Description

IT Support Specialist

Job Summary:

The IT Support Specialist is a highly service-oriented, end-user-focused technology professional responsible for providing responsive, practical, and calm technical support to attorneys, paralegals, accounting personnel, and professional staff in a complex litigation law firm. This role requires strong people skills, sound judgment, urgency, and the ability to shift priorities quickly while troubleshooting software, hardware, connectivity, remote access, business-related software, accounting systems, and litigation-related technology needs. The ideal candidate is approachable, patient, discreet, and able to translate technical issues into clear solutions that keep employees productive and client matters moving forward.

Key Responsibilities

· End-User Support and Service Delivery

o Provide responsive first- and second-level technical support to attorneys, paralegals, accounting personnel, and administrative staff by phone, email, remote session, ticketing system, and in person.

o Triage, prioritize, and resolve support requests involving hardware, software, printers/scanners, mobile devices, connectivity, VPN, Microsoft 365, document management, video conferencing, remote access, and business applications, applying appropriate urgency for court deadlines, client deliverables, filings, depositions, and trial preparation.

o Communicate clearly and respectfully with users of varying technical skill levels, providing practical explanations, status updates, and follow-through until issues are resolved.

o Escalate complex or urgent issues to senior IT staff, vendors, or managed service providers while maintaining ownership of user communication and resolution tracking.

· Law Firm, Administrative, and Litigation Technology Support

o Support firm applications and workflows related to document management, time entry, billing, accounting, financial reporting, expense/payment processes, document routing, eDiscovery, transcript review, case preparation, trial presentation, and secure file sharing.

o Assist with technology needs for hearings, depositions, mediations, client meetings, war rooms, conference rooms, and trial preparation, including audiovisual, printing, scanning, and remote participation tools.

o Maintain discretion and confidentiality when supporting users, devices, systems, and data connected to sensitive client matters.

· Systems, Accounts, and Operations

o Assist with onboarding, role changes, equipment setup, account provisioning, access changes, and offboarding for employees.

o Support Windows workstations, laptops, mobile devices, printers, peripherals, Microsoft 365, Active Directory/Entra, security tools, and approved SaaS applications.

o Assist with routine server, network, endpoint, patching, asset inventory, and SaaS administration tasks as directed.

o Document support requests, troubleshooting steps, resolutions, and recurring issues to improve the IT knowledge base, user experience, and service consistency.

· Training, Collaboration, and Continuous Improvement

o Provide patient, practical coaching to employees on firm technology, cybersecurity practices, collaboration tools, and efficient workflows.

o Partner with HR, firm leadership, and IT colleagues on training and development needs that support user adoption and the firm’s learning environment.

o Participate in IT projects, software rollouts, upgrades, testing, vendor coordination, and change management activities.

o Stay current on legal technology tools, cybersecurity practices, and support methods relevant to a professional services environment.

Preferred Qualifications

· 2–4 years of experience in help desk, desktop support, or end-user technology support, preferably in a law firm, professional services, litigation support, or other deadline-driven environment.

· Strong troubleshooting skills, with the ability to diagnose issues quickly, ask effective questions, prioritize competing requests, and determine practical next steps.

· Service-oriented, patient, professional, and composed when supporting users under pressure or responding to business-critical technology issues.

· Clear written and verbal communication skills, including the ability to explain technical concepts to non-technical users and provide timely status updates.

· Proficiency supporting Windows, Microsoft 365, Outlook, Teams, Office applications, laptops, desktops, printers/scanners, mobile devices, peripherals, remote access, and common connectivity issues.

· Familiarity with Active Directory, Entra ID, user permissions, networking fundamentals, endpoint security, SaaS administration, and related access-management tasks.

· Ability to support accounting, administrative, and legal users with business applications, reporting workflows, billing or financial support requests, printing/scanning needs, and time-sensitive operational issues.

· Experience using ticketing systems and maintaining clear documentation of requests, troubleshooting steps, resolutions, follow-up, and escalations.

· Demonstrated discretion, sound judgment, and respect for confidential client, firm, and user information.

· Ability to work independently, collaborate effectively, and build trusted relationships with attorneys, staff, vendors, and IT colleagues.

Core Competencies

Success in this role requires a service-first mindset, calm professionalism, excellent follow-through, sound judgment, and the ability to support employees with patience and urgency. The IT Support Specialist must be comfortable working in a fast-paced legal environment where priorities can change quickly, and technology issues may affect client service, court deadlines, filings, depositions, or trial preparation.

· Customer service and relationship-building

· Clear communication with technical and non-technical users

· Urgency, responsiveness, and ownership

· Prioritization and adaptability in a deadline-driven environment

· Discretion, confidentiality, and professional judgment

· Attention to detail and strong documentation habits.

· Collaborative problem-solving and continuous improvement

Work Environment:

This position operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

We are an Equal Opportunity Employer and value diversity in our workplace.

Target salary for this position is commensurate with relevant experience: $145,000 - $165,000.

Interested candidates please send resume to [email protected]

Pay: $31.25 - $38.46 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

technology jobs in Randolph, MA

IT Specialist

Service Desk Coordinator

Jr. Field IT Technician

Technology Operations and Support Specialist

Systems Administrator, Remote Field Services

Desktop Support Technician

Desktop Support Specialist/Helpdesk

IT Support Engineer

Junior Cybersecurity Analyst - Boston

Technology Support Specialist-Summer

Application Analyst I

Digital Technology Assistant

Service Desk Analyst

Analyst I IT Service Desk

Service Desk Analyst

It Technician

IT Support Specialist, Tier II - US based

Technical Support Engineer II

Technical Account Specialist

IT Site Support Specialist

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