Top 338 Telecommunications technical support Jobs

NOC Technician II – VoIP & Network Support
Pilot Global Technologies/Crosswind Cloud Solutions —Naperville, IL
- $45,000 - $50,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
7d
Network (NOC) Technician
VasoTechnology —Tampa, FL
- $18 an hour
- Overnight shift
- Background check
- Military
- US work authorization
- Paid holidays
- Disability insurance
Quick Apply
12d
NOC Technician
Brooksource —Louisville, KY
- $28 an hour
- Weekends as needed
- Background check
- DevOps
- Mid-level
Quick Apply
NOC Analyst with API Scripting/JSON experience
INSPYR Solutions —Miami, FL
- $25 - $35 an hour
- Overtime
- Mid-level
- Office
- AWS
Quick Apply
Network Operations Center Technician
Pomeroy —Las Vegas, NV
- $30 - $35 an hour
- 8 hour shift
- Mid-level
- Analysis skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
13d
Mobile Telecom Support Engineer
OXIO —Remote
- Full-time
- Remote
- English
- Linux
- In-person
Junior Technical Support Engineer - Wireless Telecommunications
Tecore —Hanover, MD
- Computer Science
- Bachelor of Science
- Research
- Paid holidays
- Disability insurance
NOC Agent
Smartaira —Texas
- Full-time
- Remote
- Mid-level
- Residential
- High school diploma or GED
Quick Apply
NOC Technician
Global Linking Solutions Inc —Texas
- From $15.50 an hour
- Full-time
- Remote
- Leadership
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Network Operations Center (NOC) Operator
Lightning AI —Chicago, IL
- $75,000 - $85,000 a year
- Linux
- Communication skills
- Entry level
- Paid parental leave
- Paid holidays
Quick Apply
NOC Tier 1
Liquid Networx —San Antonio, TX
- Part-time
- Writing skills
- High school diploma or GED
- 2 years
NOC Technician II
Telephone and Data Systems Inc. —Remote
- $22.62 - $33.94 an hour
- Overtime
- Remote
- Military
- Mid-level
- Residential
- Paid parental leave
- Paid holidays
4d
NOC Engineer - Network Operations
Omni Fiber LLC —Columbus, OH
- Full-time
- Remote
- Mid-level
- Windows
- Residential
- Health savings account
- Paid holidays
Quick Apply
Telecommunications Specialist
Veear —Tulsa, OK
- $33 - $34 an hour
- Contract
- No high school diploma
- Mid-level
- High school diploma or GED
Quick Apply
12d
NOC Specialist
Telx Telecom —Cooper City, FL
- Email
- Mid-level
- Linux
- 2 years
- Health insurance
NOC Engineer I
FiberLight LLC —Allen, TX
- On call
- English
- High school diploma or GED
- Analysis skills
Quick Apply
Mobile Device Technician/Customer Support (Telecommunications Engineer - Level III)
Lucayan Technology Solutions —California
- Computer Science
- Mid-level
- 3 years
Network Operations Center (NOC) Analyst
Lightning AI —Lisle, IL
- $85,000 - $100,000 a year
- Overnight shift
- Data analysis skills
- Mid-level
- Analysis skills
- Paid parental leave
- Paid holidays
Quick Apply
NOC Engineer
Bluebird Fiber —Independence, OH
- Full-time
- Mid-level
- Office
- High school diploma or GED
Quick Apply
NOC Technician Tier 2 (Backup & Recovery Specialist)
TGIPOWER LLC —Melville, NY
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- Windows
- In-person
- Health insurance
- Dental insurance
Quick Apply

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NOC Technician II – VoIP & Network Support

Pilot Global Technologies/Crosswind Cloud Solutions -
Naperville, IL

Quick Apply

Job Details

Full-time
$45,000 - $50,000 a year
7 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Telecommunications network troubleshooting
Teamwork
Network infrastructure
High school diploma or GED
Attention to detail
Organizational skills
Voice over internet protocol (VoIP) configuration
Telecommunications data network configuration

Full Job Description

NOC Technician II – VoIP & Network Support (Onsite – Naperville, IL)

Pilot Global Technologies/Crosswind Cloud Solutions is a leading UCaaS (Unified Communications as a Service) and IaaS (Infrastructure as a Service) company that focuses on being the glue that keeps our clients’ networks running. We are looking for motivated individuals that will help us to build a strong, successful team.

Why Us?

· Quality and Execution. Great people focused on helping employees reach their full potential.

· Teamwork. Smaller, tight-knit working groups.

· Customer Focused. We live up to our customers’ expectations.

We are seeking a NOC Technician-Level 2 to become an integral part of our team at our Naperville, IL office. This is a full-time, onsite position and is not remote or hybrid. Candidates should reside within a reasonable commuting distance of Naperville, IL. The Level 2 Technician resolves advanced telecom and network related issues and is a key resource for the Client Services team in providing next-level customer service experiences to both internal and external clients.

This role will provide telecom and some network level implementation and support utilizing varied manufacturers and technologies. As a member of the Client Services team, the NOC Technician will also assist in root-cause investigation and troubleshooting of data and VoIP packets.

The position will also support our provisioning and deployment team who stages, tests, and ships equipment to customers for installation.

This position reports to the Help Desk Manager.

Essential Duties & Responsibilities:

· The NOC Technician-Level 2 is a key resource to the Client Services team in providing next-level customer service experiences to both internal and external clients

· This role will provide telecom and some network level implementation and support utilizing varied manufacturers and technologies

· As a member of the Client Services team, the Telecom Technician will also assist in root-cause investigation and troubleshooting of data and VoIP packets

· Perform surveys for new and existing Clients

· Prepare VoIP implementation (evaluation, programming, installation, and ongoing maintenance)

· Take ownership of service tickets until resolution or escalation

· Provide high quality customer service support with an emphasis on issue resolution and quality

· Comply with documentation and backup policies utilizing an already established documentation framework

· Provide on-site and remote incident resolution via phone, remote tools and email

· Performs other duties as assigned

· Configure, Install, and troubleshoot network and telecommunication equipment and service (e.g., PBX, hybrid PBX, UCaaS, Voip, POTS, Firewalls, Switches, Access Points.)

· Work closely with project managers, clients, manufacturers, and business partners to provide smooth implementation and quick problem resolution to our customers

Qualifications

· Excellent interpersonal and customer service skills

· Excellent organizational skills and attention to detail

· Ability to interface with customers effectively during stressful outage related situations

· Strong analytical and problem-solving skills

o Perform advanced root cause analysis of UCaaS, VoIP and network incidents

o Analyze SIP signaling, RTP streams, packet captures, and call traces to oidentify service-impacting issues

o Diagnose and resolve problems involving QoS, VLANs, routing, switching, NAT, firewalls, and carrier connectivity

o Develop corrective action plans to prevent recurring incidents

o Coordinate with carriers, vendors, and engineering teams during major outages

o Document findings and contribute to knowledge base articles and troubleshooting procedures

· Proficient with Microsoft Office Suite or related software

· Ability to manage multiple projects in a fast-paced environment

· Ability to work independently and as part of a team

· 1-2 years’ working knowledge and troubleshooting experience of SIP, RTP, UDP, TCP, and NAT technologies

· Knowledge of VoIP deployment with SIP endpoints such as Yealink, Polycom and Cisco

· Knowledge of Inside Plant Wiring practices and troubleshooting

· Hands-on experience with monitoring, network diagnostic and network analytics tools

Technologies Utilized

· Proprietary Crosswind UCaaS platform

· SIP

· RTP

· TCP/IP

· UDP

· NAT

· Fortinet

· Meraki

· EnGenius

· Network monitoring tools

Required Qualifications:

High School Diploma or equivalent
1 – 2 years’ experience with installing and troubleshooting PBX/Hybrid-PBX phone systems including but not limited to Mitel, Cisco, RingCentral

Preferred Qualifications:

Associate or bachelor’s Degree preferred.

· Knowledge of FortiNet firewalls and switches is a plus

· Knowledge of Meraki and EnGenius firewalls, switches, and Access Points is a plus

Benefits:

- Health Insurance

- Dental Insurance

- Vision Insurance

- Paid time off

- 401(k) matching

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Experience:

Telecom Tier 2: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

telecommunications technical support jobs

NOC Technician II – VoIP & Network Support

Network (NOC) Technician

NOC Technician

NOC Analyst with API Scripting/JSON experience

Network Operations Center Technician

Mobile Telecom Support Engineer

Junior Technical Support Engineer - Wireless Telecommunications

NOC Agent

NOC Technician

Network Operations Center (NOC) Operator

NOC Tier 1

NOC Technician II

NOC Engineer - Network Operations

Telecommunications Specialist

NOC Specialist

NOC Engineer I

Mobile Device Technician/Customer Support (Telecommunications Engineer - Level III)

Network Operations Center (NOC) Analyst

NOC Engineer

NOC Technician Tier 2 (Backup & Recovery Specialist)

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