Technical Support Representative - Remote
BigCommerce —Remote
- $19 - $21 an hour
- Weekends as needed
- Remote
- Mid-level
- Communication skills
- HTML
Technical Support Representative
Foundant Technologies Inc. —Remote
- $0 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Travel
- Paid time off
Technical Support Representative
Lifted, an Upwork Company™ —San Francisco, CA
- Contract
- Remote
- Computer literacy
- Mid-level
Quick Apply
Customer Support Representative
ibynd —Remote
- $25 an hour
- Part-time
- Remote
- Google Workspace
- Mid-level
- 2 years
Quick Apply
Tier 1 Technical Support Representative (REMOTE WISCONSIN)
Aureon —La Crosse, WI
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
Quick Apply
Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon —West Des Moines, IA
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
Quick Apply
Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon Contact Center —Cedar Rapids, IA
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
Quick Apply
Medical Call Center Representative - REMOTE
American Health Connection Inc —Remote
- From $17 an hour
- Urgently hiring
- Remote
- Bilingual
- Background check
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Customer Support Representative - East Coast Hours
Comply —Remote
- $45,000 - $55,000 a year
- Weekends as needed
- Remote
- Mid-level
- Microsoft Office
- Finance
- Opportunities for advancement
Quick Apply
Technical Product Support Representative
Olive Systems Group Inc —New York, NY
- $85,000 a year
- Full-time
- Remote
- English
- JavaScript
- US work authorization
Quick Apply
6d
Product Support Representative I - REMOTE
Net Health —Pittsburgh, PA
- $19 an hour
- Weekends as needed
- Remote
- Oracle
- Salesforce
- High school diploma or GED
- Health insurance
Quick Apply
Technical Support Representative I (Remote)
HME Hospitality and Specialty Comm —Carlsbad, CA
- $19 - $21 an hour
- Weekends as needed
- Remote
- Computer literacy
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Customer Support Associate - Depositions
Filevine —Remote
- $61,000 - $72,000 a year
- Full-time
- Remote
- Mid-level
- Time management
- Disability insurance
- Health insurance
Quick Apply
Customer Support Representative
Wealthbox —Remote
- Email
- Remote
- Mid-level
- No travel
- Communication skills
- Health insurance
- 401(k)
Helpdesk Customer Support
Public Health Institute —Remote
- $34.54 - $50.07 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Client Support Representative I (Product Support Representative I) -REMOTE
Net Health —Pittsburgh, PA
- $19 an hour
- Weekends as needed
- Remote
- Oracle
- Salesforce
- High school diploma or GED
- Health insurance
Quick Apply
Technical Support Representative I (Remote), 12-Week Temp
HME Hospitality and Specialty Comm —Carlsbad, CA
- $19 - $21 an hour
- Temporary
- Remote
- Computer literacy
- Entry level
REMOTE - Call Center Representative
Ivy Hall —Remote
- $18 - $20 an hour
- Weekends as needed
- Remote
- Bilingual
- Ability to sit for extended periods
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
10d
Remote Medical Call Center Representative (Bilingual)
American Health Connection Inc —Remote
- From $17 an hour
- Weekends as needed
- Remote
- Bilingual
- Background check
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Call Center Representative
Leading Edge Connections —Remote
- $15 - $16 an hour
- Contract
- Remote
- High school diploma or GED
- Typing
- 1 year
- Paid training
- Work from home
Quick Apply
1d

I want to receive the latest job alert for telecommute technical support representative

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

telecommute technical support representative jobs near

Customer Support Representative jobs in Remote

Call Center Representative jobs in Remote

Helpdesk Support jobs in Remote

Product Support jobs in Pittsburgh, PA

Customer Service Representative jobs in Remote

Technical Support Representative jobs in Remote

Technical Support Representative jobs in San Francisco, CA

Customer Support Representative jobs in Pittsburgh, PA

Technical Support Representative jobs in Broomfield, CO

Remote Work Home Technical Support jobs in California

Technical Support Representative jobs in Kansas City, MO

Technical Support Representative jobs in Beachwood, NJ

Technical Support Representative jobs in Tampa, FL

Call Center Representative jobs in Augusta, GA

Texas State Technical College jobs in Waco, TX

Patient Access Representative jobs in Miami, FL

Customer Support Representative jobs in Jefferson City, MO

Customer Support Representative jobs in Roanoke, VA

Customer Support Representative jobs in Libertyville, IL

Customer Support Representative jobs in Verona, WI

Technical Support Representative - Remote

BigCommerce
Remote

Apply Now

Job Details

Full-time
$19 - $21 an hour

Qualifications

Post-sales product instruction
Customer training
Client onboarding
Email customer support
Technical support via phone
CSS
Account maintenance
Phone communication
Standard Operating Procedures (SOPs) implementation
Account troubleshooting
Data structures
De-escalation techniques
Conflict de-escalation
Mid-level
E-commerce
Financial issue resolution
Customer engagement
Customer issue escalation
Billing issue inquiries
Customer satisfaction improvement
Technical support via email
Standard operating procedures (SOPs)
Communication skills
jQuery
HTML
Standard operating procedures drafting

Full Job Description

Welcome to the Agentic Commerce Era

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.

As a Technical Customer Support Representative, you will be responsible for supporting, providing value to, and powering the growth of merchants using the world’s best, and most successful, eCommerce platform for growing businesses. You will educate customers on various platform features, troubleshoot technical issues, and enable merchants to sell more.

What You'll Do:

Provide outstanding phone, email, and chat-based technical support to our customers in a fast-paced environment (expect up to 7.5 hours of talk/chat time a day)
Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities
Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand
Communicate with the management team and developers to improve product functionality and resolve issues
Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising customers on eCommerce best practices
Assist customers with common billing, invoice, and account issues
Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently
Display high levels of professionalism in recurring interactions with departments inside and outside of the CSS organization

Who You Are:

A work ethic that demonstrates dedication to the company, its mission, and the team; a desire to work in a culture of excellence
Experience in a customer-facing, service-oriented role is required; experience in a phone, email, or chat-based technical support or customer service contact center preferred
Exceptional ability to utilize self-service resources (internal guides, Google-fu, external service portals, etc) to find solutions is required
Strong aptitude toward various web, eCommerce, and hosting technologies and how they work together
Exceptional critical thinking and soft skills with a passion for getting every customer on the path to success using thoughtful solutions that best fit each situation
Team player interested in growing and competing alongside some of the best technical support agents in the business; willingness to help and seek help from peers
Exceptional written and verbal communication skills; an ability to communicate effectively with and deescalate frustrated or upset customers without taking it personally
Ability to read or edit within at least one web language (HTML, CSS, Javascript, Jquery, etc), as well as a basic understanding of data structures, is preferred

Additional Requirements:

We have a variety of schedules available and will include evenings, weekends, and holidays

This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities .

#LI-KE1

#LI-REMOTE

(Pay Transparency Range - $19.00 - $21.00)

The exact salary will be dependent on the successful candidate’s location, relevant knowledge, skills, and qualifications.

Inclusion and Belonging

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

Protect Yourself Against Hiring Scams: Our Corporate Disclaimer

Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.

Be advised:
Commerce does not offer jobs to individuals who do not go through our formal hiring process.

Commerce will never:

require payment of recruitment fees from candidates;
request personally identifiable information through unsanctioned websites or applications;
attempt to solicit money from you as part of the hiring process or as part of an employment offer;
solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.

Apply Now

Refine Your Search

telecommute technical support representative jobs

Technical Support Representative - Remote

Technical Support Representative

Technical Support Representative

Customer Support Representative

Tier 1 Technical Support Representative (REMOTE WISCONSIN)

Tier 1 Technical Support Representative (REMOTE IOWA)

Tier 1 Technical Support Representative (REMOTE IOWA)

Medical Call Center Representative - REMOTE

Customer Support Representative - East Coast Hours

Technical Product Support Representative

Product Support Representative I - REMOTE

Technical Support Representative I (Remote)

Customer Support Associate - Depositions

Customer Support Representative

Helpdesk Customer Support

Client Support Representative I (Product Support Representative I) -REMOTE

Technical Support Representative I (Remote), 12-Week Temp

REMOTE - Call Center Representative

Remote Medical Call Center Representative (Bilingual)

Call Center Representative

I want to receive the latest job alert for telecommute technical support representative

Related Searches

Explore jobs in more locations

Welcome to the Agentic Commerce Era

Inclusion and Belonging

Protect Yourself Against Hiring Scams: Our Corporate Disclaimer

Job Seeker Tools

Employer Tools

Browse

Stay Connected