Top 803 Telephone operator Jobs

Call Center Operator - All Shifts
AFCO LLC —Bethesda, MD
- $23 an hour
- Night shift
- Writing skills
- Administrative experience
- High school diploma or GED
Quick Apply
Telephone Dispatch Operator - Evening with Rotating Weekends
LCMC Health —New Orleans, LA
- Weekends as needed
- Hospital
- High school diploma or GED
- US work authorization
Quick Apply
13d
Telephone Dispatch Operator
LCMC Health —Covington, LA
- Part-time
- High school diploma or GED
- US work authorization
- Communication skills
Quick Apply
2d
Telephone Dispatch Operator (PRN; Variable Hours) - New Orleans East Hospital
LCMC Health —New Orleans, LA
- Part-time
- Hospital
- High school diploma or GED
- US work authorization
Quick Apply
Telephone Operator
Willamette Valley Cancer Institute & Research Center —Eugene, OR
- $19.00 - $27.18 an hour
- Full-time
- Office
- Administrative experience
- High school diploma or GED
- 401(k)
Telephone Operator
Kim's Answering Service Inc. —Fort Worth, TX
- $12 - $14 an hour
- 8 hour shift
- Bilingual
- Computer literacy
- No experience needed
Quick Apply
10d
Telephone Operator
Wyckoff Heights Medical Center-WHM —New York, NY
- $27.28 an hour
- Part-time
- High school diploma or GED
- 1 year
- Hospital experience
Call Center Operator - Overnights
ITCON Services —Bethesda, MD
- Overnight shift
- Dedicated
- Mid-level
- High school diploma or GED
Quick Apply
Telephone Operator
Illinois CancerCare —Peoria, IL
- $16 - $25 an hour
- High school diploma or GED
- Typing
- In-person
- Health savings account
- Paid holidays
Telephone Operator
Affiliated Oncologists —Chicago Ridge, IL
- $15 - $18 an hour
- Office
- High school diploma or GED
- In-person
- Wellness program
- Commuter assistance
Telephone Operator
ROBERT DAVID MALOVE PA —Fort Lauderdale, FL
- $40,000 - $50,000 a year
- Full-time
- Organizational skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
PBX Reservations Agent
Boomtown Casino —Verdi, NV
- $15 - $17 an hour
- 8 hour shift
- Hotel
- 21 years or older
- Entry level
- Health insurance
- Dental insurance
Quick Apply
4h
Telephone Operator
Pencor Services —Palmerton, PA
- $13 an hour
- Weekends as needed
- Microsoft Outlook
- Computer literacy
- High school diploma or GED
Quick Apply
Patient Access Operator - PRN
Wilson Health —Sidney, OH
- Weekends as needed
- Microsoft Outlook
- Hospital
- Computer literacy
- Paid holidays
- Retirement plan
Quick Apply
1d
Telephone Operator, Full Time Night
Saint Luke's Health System —Kansas City, MO
- Full-time
- Hospital
- Mid-level
- Mentoring
- Health insurance
- Tuition reimbursement
Telephone Operator
Premier Systems —Albany, NY
- $18.04 - $23.13 an hour
- Part-time
- Office
- High school diploma or GED
- Computer skills
Quick Apply
1st/2nd Shift Telephone Operator/Dispatcher
Communications Unlimited —Muskegon, MI
- $16 - $21 an hour
- Weekends as needed
- HIPAA
- High school diploma or GED
- Typing
- Health insurance
- Paid time off
Quick Apply
Telephone Operator
Marriott International, Inc —Chicago, IL
- $26.76 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Phone Operator
PALMETTO PRIMARY CARE PHYSICIANS L.L.C. —Summerville, SC
- Full-time
- Computer literacy
- Primary Care
- HIPAA
- Disability insurance
- Health insurance
Quick Apply
Telephone Operator, Full Time Day
Saint Luke's Health System —Kansas City, MO
- Full-time
- Hospital
- Mid-level
- Mentoring
- Health insurance
- Tuition reimbursement

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Call Center Operator - All Shifts

AFCO LLC
Bethesda, MD

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Job Details

$23 an hour

Qualifications

Customer records maintenance
Customer relationship building
Defect resolution root cause analysis
Conflict de-escalation
Administrative experience
High school diploma or GED
Root cause analysis
Technical Proficiency
Office experience

Full Job Description

Description:

AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals.

We are looking for motivated professional Call Center Representatives to support a Federal Agency. Quality Personnel will be utilizing government records systems to assist the department and base in its mission. If you meet these specific requirements outlined below, we invite you to apply!

The Operator Services section within the NIH Call Center Services performs a vital role for the NIH as its voice communication center. The call center is open 24 x 7, 365 days a year and is staffed with a dedicated group of individuals providing voice and data communications, TTY related services, bi-lingual services and acts as a clearinghouse for all institutes of the NIH research community, NIH personnel, its patients, national and international health organizations and healthcare practitioners. Call Center Services employees are classified as “essential personnel” by the Department of Health and Human Services.

Follows NIH and Team AFCO policies and procedures
Internal or external customer service and relationship management, serving as the first line of support, hospital staff support, and help desk
Serves customers by taking telephone, fax, and email; and providing information
Ensures the appropriate level of customer service is delivered
Ensure that correct information is shared with all callers and outstanding customer service is delivered by phone and in writing
Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members, and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems, and provide information
Support Signal Paging
Support Emergency Paging
Support NIH General Information Inquiry Calls
Support Overhead Paging
Support Language Interpreter Services (CYRACOM)
Support On-Call Schedule Management
Provide Daily Status reports

Requirements:

EDUCATION

High School diploma

EXPERIENCE

Six months experience in and office setting

SKILLS

Well suited candidates will possess the following skills:
Clear and concise communication.
Active listening.
Ability to problem solve
Ability to analyze customer issues, identify the root cause, and find effective solutions.
Show empathy and understanding towards frustrated or upset customers is crucial for building rapport and resolving conflicts.
Technical Proficiency using computers, CRM software, and other call center-specific technologies.
Ability to adjust to different situations, customer needs, and call center procedures is essential.
Strong organization skills to manage their time, prioritize tasks, and keep track of customer information.
Patience when dealing with difficult or demanding customers.
Ability to handle multiple tasks simultaneously, such as listening to a customer, typing notes, and navigating computer systems.
A positive and professional attitude to provide excellent customer service.
Quick and active learner and retain important information to ensure the proper information is conveyed to the client.
Ability to de-escalate tense situations and find resolutions that satisfy both the customer and the agency.

SHIFTS

MON - FRI

Shift 1 7am-3pm

Shift 2 7am-1pm

Shift 3 7am-3:45pm

Shift 4 8am-4:45pm

Shift 5 9am-5:45pm

Shift 6 3pm-11pm (midday)

Shift 7 11pm-7am (night)

SAT

Shift 1 7am-3:45pm

Shift 2 3pm - 11pm (midday)

Shift 3 11pm-7a (night)

SUN

Shift 1 7am-3pm

Shift 2 3pm-11pm (midday)

Shift 3 11pm-7am (night)

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AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals.

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