Top 861 Telephone operator Jobs

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- From $16 an hour
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ROBERT DAVID MALOVE PA —Fort Lauderdale, FL
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Premier Systems —Albany, NY
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Mount Sinai South Nassau Hospital —Oceanside, NY
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Catholic Health —Bethpage, NY
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PBX Telephone Operator

Ocean Edge Resort & Golf Club
Brewster, MA

Quick Apply

Job Details

Part-time
From $16 an hour

Qualifications

Computer operation
Guest relations
Computer literacy
Basic math
English
Computer skills
Multi-line phone systems

Full Job Description

The PBX Operator is focused on providing efficient and guest focused service. In this position, you will have a direct impact on the overall experience of our guests and be responsible for ensuring 100% satisfaction for every telephone call received.

Overview

The PBX Operator answers calls originating from external and internal sources; directs caller to appropriate extension, room, or department; verifies last name of guest for all room calls; and assists guests with directions or other required information.

The incumbent will handle all incoming urgent matters or emergencies for the guests and Resort. She/he will work with Resort management and/or security in order to calmly direct appropriate action. Appropriately documents all emergencies.

The successful candidate must have a friendly and welcoming attitude and demeanor. This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast-paced environment.

Job Requirements

Ability to accurately compute mathematical calculations.
Ability to clearly and pleasantly communicate in English with guests and visitors to their understanding, both in person and by telephone.
Ability to provide legible communication.
Basic knowledge of computers.

Essential Functions

Maintain complete knowledge at all times of the Daily Edge.
Maintain complete knowledge and comply with all Resort and departmental policies and procedures.
Access all functions of computer system according to established procedures and standards.
Answer department telephone within three rings, using established greeting and appropriate telephone etiquette.
Handle guest complaints in a timely and efficient manner.
Accommodate all requests for information in a professional manner.
Complete daily shift checklists.
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.
Accept and record wake-up calls; accurately execute all wake-up call requests.
Monitor, send and distribute guest faxes.
Communicate pertinent guest information to designated departments/personnel.
Resolve discrepancies in the room status report with housekeeping.
Handle requests for late checkouts according to hotel procedures.
Document pertinent information in the logbook.
Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.

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Luxury Resort, Luxury Hotel, Cape Cod, Brewster, MA, Massachusetts, Orleans, Dennis, Chatham, Harwich, Telephone Operator, Call Center, Switchboard, Phone, Communication, Communications, Lower Cape, Operator, Guest Service, Customer Service

Job Type: Part-time

Pay: From $16.00 per hour

Ability to Relocate:

Brewster, MA 02631: Relocate before starting work (Required)

Work Location: In person

Quick Apply

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