Top 11891 Ticket office manager Jobs

Individual Giving Manager
Friends of Karen —North Salem, NY
- $75,000 - $85,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Research
- Health insurance
- Dental insurance
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Customer Success & Operations Manager
Alliance Entertainment —West Roxbury, MA
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Customer Support Manager-Tier 2 (Austin, TX)
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Individual Giving Manager

Friends of Karen
North Salem, NY

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Job Details

Full-time
$75,000 - $85,000 a year
12 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Retirement plan

Qualifications

Research
Non-profit experience
Donor and alumni database management

Full Job Description

JOB DESCRIPTION

TITLE: Individual Giving Manager

REPORTS TO: Director of Fund Development

LOCATION: North Salem Office, Hybrid

FLSA STATUS: Full-Time, Exempt

POSITION SUMMARY:

Friends of Karen seeks a dynamic, strategic, and relationship-driven fundraising professional to lead our individual giving, annual campaigns, and donor stewardship efforts. This role is responsible for designing and executing comprehensive strategies to acquire, retain, and upgrade individual donors, ensuring they feel deeply connected to our mission. The ideal candidate will possess a strong blend of data-informed strategy, exceptional communication skills, and a genuine passion for cultivating meaningful donor relationships.

ESSENTIAL FUNCTIONS:

Individual Giving & Donor Stewardship

Develop and implement data-driven strategies to systemically acquire, retain, and upgrade individual donors.
Manage an active portfolio of individual donors and prospects through personalized outreach, customized stewardship, and targeted cultivation activities.
Create and execute comprehensive donor stewardship plans to ensure supporters feel deeply appreciated, well-informed, and meaningfully connected to Friends of Karen's mission.
Develop and manage a robust new donor welcome and engagement program to maximize first-year retention.
Closely monitor donor retention, renewal, and upgrade rates. leveraging data to recommend and implement continuous improvements.
Oversee and elevate Friends of Karen's donor recognition and recognition initiatives.

Annual Giving & Direct Response

Oversee all annual giving campaigns including direct mail, digital appeals, year-end campaigns including Giving Tuesday, and multi-channel donor communications.
Coordinate full-cycle campaign planning, including content development, audience segmentation, list management, production schedules, vendor relationships, and post-campaign performance tracking.

Monthly & Planned Giving

Design and implement growth strategies for Friends of Karen's monthly giving program, introduce unique stewardship opportunities to strengthen monthly donor retention.
Support and expand the planned giving program; manage planned giving marketing and assist donors and prospects in navigating legacy giving opportunities.

Donor Research & Pipeline Development

Conduct ongoing donor and prospect research to identify opportunities for deeper engagement and increased giving capacity.
Partner with organizational leadership to develop tailored cultivation strategies for key prospects and emerging major donors.
Prepare comprehensive donor profiles, research reports, and briefing materials for leadership prior to donor meetings and events.

Collaboration & Organizational Support

Work collaboratively with the fund development team and Friends of Karen’s Executive Director to ensure highly coordinated donor engagement and stewardship strategies across all channels.
Design and execute post-event follow-up strategies to systemically transition event attendees, ticket buyers, and peer-to-peer participants to long-term individual donors.
Provide strategic and logistical support to leadership in their high-level donor relationship-building activities.
Represent Friends of Karen and engage with supporters at key donor events and stewardship activities as assigned.

QUALIFICATIONS:

Bachelor's degree or equivalent profession experience required. Master’s degree preferred.
Minimum of 3-5 years of progressive experience in fundraising, donor relations, or nonprofit development.
Demonstrated track record of success in donor stewardship, annual giving campaigns, donor communications, or relationship-based fundraising
Strong understanding of fundraising best practices, donor engagement strategies, and move management principles.
Familiarity with monthly giving and planned giving mechanisms is a plus.
Exceptional written, verbal, and interpersonal skills; ability to tell a compelling story and build rapport with diverse stakeholders (donors, volunteers, staff, and community leaders).
Excellent organizational and project management skills with exceptional attention to detail and ability to manage multiple deadlines simultaneously.
Proficiency with donor databases and CRM systems; experience with Raiser's Edge is highly preferred. Advanced proficiency in Microsoft Office Suite (Word, Excel, and Outlook).
A Positive attitude, professional flexibility, a collaborative spirit, and deep passion for Friends of Karen's mission and commitment to providing exceptional donor experiences.
Some travel within the Tri-State as needed.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

· The role involves regular use of a computer, communication by phone, video calls, and in person; and sitting or standing for extended periods.

· Ability to travel within the Tri-State area as needed for donor visits, meetings, and events. Occasional evening or weekend hours may be required for key organizational events.

· Ability to occasionally lift and transport materials (up to 20 lbs.)

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance

Work Location: Hybrid remote in North Salem, NY 10560

Quick Apply

Refine Your Search

ticket office manager jobs

Individual Giving Manager

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