Top 32891 Tier customer support Jobs

Customer Support Representative
Connected Dealer Services —Irvine, CA
- $19 - $21 an hour
- On call
- Research
- Mid-level
- Ability to sit for extended periods
- Paid holidays
- Health insurance
5d
HPC Advanced Customer Support Specialist
Leidos —Remote
- $82,550 - $149,225 a year
- Full-time
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- 6 years
- Master's degree
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Helpdesk Analyst
Barilla —Northbrook, IL
- $70,000 - $85,000 a year
- Hybrid work
- Computer Science
- Mid-level
- Office
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Technical Support Specialist Tier 2
EarthCam —Upper Saddle River, NJ
- Full-time
- Mid-level
- Windows
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
IT Support/Exec Support
Beacon Hill Staffing Group —Beverly Hills, CA
- $40 - $48 an hour
- Contract
- Google Workspace
- Mid-level
- Windows
- Dental insurance
- Vision insurance
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Tier 1 Support Specialist - US Remote
PerfectServe —Remote
- $19 an hour
- Weekends as needed
- Remote
- English
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
9d
Tier I Customer Support Representatives (REMOTE)
Koniag Government Services —Remote
- Full-time
- Remote
- Bilingual
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Customer Support Technician
SkySlope —Remote
- $24.50 an hour
- Full-time
- Remote
- Communication skills
- Entry level
- Paid parental leave
- Health savings account
Quick Apply
6d
Customer Support Analyst, Tier 1
Agfa —Remote
- Remote
- Computer Science
- Mid-level
- Windows
Customer Support (Tier I) Representative
TeamBuilder —Remote
- Full-time
- Experience equivalent to degree accepted
- Communication skills
- Entry level
- Health insurance
- Paid time off
5d
Part Time Customer Service Representative (Teleradiology Support)
Valor Network —Remote
- $20 - $25 an hour
- Part-time
- Remote
- HIPAA
- High school diploma or GED
- Communication skills
Quick Apply
Remote Tier 1 Customer Support - Baby Products - Email, Chat & Phones
ModSquad —Alabama
- Part-time
- Remote
- Computer skills
- Communication skills
- Entry level
22h
IT Support Tier I
ACF Technologies, Inc. —Remote
- $18 - $21 an hour
- On call
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
Utility Billing Customer Support Specialist (Tier 1)
Black Mountain Software —Polson, MT
- $38,000 - $55,000 a year
- 8 hour shift
- Remote
- Microsoft Excel
- Microsoft Outlook
- Windows
- Health savings account
- Paid holidays
Quick Apply
Customer Support Engineer (Tier 1 / Tier 2)
STN Inc —San Francisco Bay Area, CA
- Full-time
- Remote
- Mid-level
- Computer networking
- Linux
Quick Apply
Customer Support Representative Tier 1
Synapse Health —Skokie, IL
- $17.00 - $21.65 an hour
- Remote
- Writing skills
- Mid-level
- Microsoft Office
- Disability insurance
- Health insurance
Quick Apply
9d
Customer Retention Specialist (Tier 1)
Retention Express —Remote
- $0 a year
- Full-time
- Remote
- Spanish
- English
- Communication skills
Quick Apply
Customer Support Manager-Tier 2 (Austin, TX)
Accruent —Remote
- $76,700 - $128,100 a year
- Remote
- 5 years
- Mentoring
- Organizational skills
Help Desk Analyst (Tier 1 Support)
DCI Resources, LLC —New York, NY
- Temporary
- Remote
- Software troubleshooting
- High school diploma or GED
- US work authorization
- Flexible schedule
Quick Apply
3d
IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
- Dental insurance

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Customer Support Representative

Connected Dealer Services
Irvine, CA

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Job Details

$19 - $21 an hour
5 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Vision insurance

Qualifications

Customer relationship building
Email customer support
Phone communication
Managing clients in a customer support role
Customer relationship management
Customer support
Cross-functional collaboration
Technical Proficiency
Stakeholder relationship building
Cross-functional communication
Client interaction via phone calls

Full Job Description

Who We Are:

Connected Dealer Services is an innovative technology company offering cloud-based solutions tailored for modern car dealerships across the U.S. We provide auto dealers with specialized tools to manage inventory effectively, safeguard assets, reduce costs, enhance service retention, and add value at the point of sale. With our expertise in both wired and wireless technology and with a deep understanding of dealership operations, we deliver systems that support efficient and informed decision-making.

Who You Are:

We are seeking a dedicated and talented Customer Support Representative to join our team. This role serves as a critical link between our valued customers and dealerships. As a direct representative of the company in all support-related matters, the Customer Support Representative is the voice for the customer, dealership, and sales/field teams. They provide frontline assistance and escalate issues to Tier 2 support when necessary, ensuring timely and effective resolution.

What You'll Do:

Respond to customer inquiries via email and phone regarding user interface guidance, troubleshooting, and device issues.
Analyze customer problems and research effective solutions.
Log and manage support tickets, ensuring timely resolution.
Participate in on-call rotations as needed.
Attend daily team huddles to stay aligned on tasks and updates.
Prioritize and manage multiple open tickets simultaneously.
Troubleshoot Machine-to-Machine hardware using company resources.

What You Bring:

Skills required:

Commitment to providing 5-star customer service.
Strong relationship management across multiple communication platforms.
Professional phone presence and etiquette.
Excellent attention to detail and organizational skills.
Technical aptitude with systems and software.
Ability to work cross-functionally with Customer Relations and Service teams.
Ability to work independently with minimal supervision.
Effective multitasking skills.
Strong email etiquette and verbal communication.
Good listening, analytical, and problem-solving skills.

Qualifications and Education Requirements:

Associate Degree (AA) is preferred or equivalent business experience.
2+ years' experience managing customer relationships while ensuring the best possible customer experience.
2+ years' experience working in coordination, and customer support.
Experience in a technology support or technical service environment is a plus.

Physical Requirements:

Must be able to sit for extended periods.
Repetitive motion is required for computer entry.

What We Offer:

A comprehensive Benefits package with employer contributions

Medical benefits with employer contribution
Dental and Vision with employer contribution
Flexible Spending Plans and Heath Savings Account programs
Basic Life and Personal Accident Insurance (Employer Paid)
Ten (10) paid holidays

Hourly Range - $19.00 - $21.00

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, qualifications, or requirements.

#INDBG

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Refine Your Search

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