TIER 2 HELPDESK TECHNICIAN
Techlocity —Indianapolis, IN
- $27.25 - $30.00 an hour
- Full-time
- Mid-level
- 3 years
- AWS
- Paid holidays
- Health insurance
Quick Apply
Top-Producing Auto Technician (45–50+ Hrs Available) $35–$55/hr Hybrid Pay+ Production Bonuses
Palmetto Complete Auto Care —Piedmont, SC
- $35 - $55 an hour
- Full-time
- 5 years
- In-person
- Senior level
- Relocation assistance
- Paid time off
Quick Apply
IT Technician Tier 3 – Senior Systems & Network Engineer
AMERICAN FREEDOM INSURANCE —Mount Prospect, IL
- $80,000 - $100,000 a year
- Weekends as needed
- Computer science
- Azure
- Computer Science
- Paid training
- Health savings account
Quick Apply
14d
AVL Install Technician (Tier I / Tier II)
WAVE —Mint Hill, NC
- $20 - $29 an hour
- Overtime
- Background check
- Construction site
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Support Tech - Tier 1/2: Windows / AD / PoS
KORE1 Technologies —Agoura Hills, CA
- $25 - $30 an hour
- Urgently hiring
- Hybrid work
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
4d
Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required
General Dynamics Information Technology —Washington, DC
- $35.04 - $47.40 an hour
- Monday to Friday
- English
- Mid-level
- Office
On-Site Tier I Helpdesk Technician
Pacific Office Automation —Beaverton, OR
- Full-time
- Experience equivalent to degree accepted
- In-person
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Sterile Room Technician (Tier I)
NEPHRON SC, LLC —West Columbia, SC
- Overtime
- High school diploma or GED
- Communication skills
- Entry level
Data Center Technician
Introl —Las Vegas, NV
- $30 - $36 an hour
- Overtime
- Mid-level
- Ability to lift 50 pounds
- US work authorization
- Health insurance
- Dental insurance
Service Technician (Growing company seeks OBX-Elizabeth City, NC area Technicians and Apprentices: Stability; training; upper tier pay/benefits)
Blossman Gas & Appliance —Powells Point, NC
- On call
- Hazmat Endorsement
- Residential
- CDL
- Dental insurance
- Paid time off
Quick Apply
Fiber Technician I - Tucson, AZ
Forged Fiber 37 —Tucson, AZ
- $30.30 - $36.00 an hour
- 8 hour shift
- Background check
- Pass drug screening
- No experience needed
Quick Apply
Service Technician (Growing company seeks Prattville / Autauga, AL area Techs and Apprentices; stability; upper tier pay and benefits)
Blossman Gas & Appliance —Prattville, AL
- On call
- Hazmat Endorsement
- Residential
- CDL
- Health insurance
- Dental insurance
Quick Apply
Automotive Technician/Mechanic (4 + yrs exp)
Budget Automotive and Radiator —Springfield, MO
- $28 - $36 an hour
- Full-time
- ASE Certification
- Mid-level
- Driver's License
- Paid training
- Employee discount
Quick Apply
14d
Surgical Technologist
University of Missouri Health Care —Columbia, MO
- $27.21 - $42.99 an hour
- Weekends as needed
- Surgery
- Mid-level
- High school diploma or GED
- Paid holidays
- Loan repayment program
Mobile Device Repair Technician/Sales
HiFix Phone Repair —Wahiawā, HI
- $18 - $24 an hour
- Part-time
- Sales
- Customer service
- English
- Health insurance
- Dental insurance
Quick Apply
HVAC - Service Technician
Absolute Services —Louisville, KY
- $70,000 - $100,000 a year
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Fuel card
- Health savings account
Certified Veterinary Technician (CVT) / Veterinary Technician Specialist (VTS)
Rogue Valley Veterinary Emergency —Medford, OR
- $26.00 - $50.50 an hour
- Weekends as needed
- Spanish
- CPR Certification
- Medication administration
- Continuing education credits
- Health insurance
Quick Apply
Automotive Diesel Technician
Sid Dillon Fremont —Blair, NE
- $45,000 - $100,000 a year
- 8 hour shift
- Background check
- Mechanic experience
- Dealership
- Profit sharing
- Paid training
Quick Apply
Experienced HVAC Service Technician
Triple T Plumbing, Heating & Air —Saint George, UT
- $25 - $35 an hour
- Full-time
- Pass drug screening
- Mid-level
- Residential
- Health savings account
- Paid holidays
Quick Apply
Veterinarian, Medical Director
Canobie Lake Veterinary Hospital —Windham, NH
- Full-time
- 7 years
- Clinic experience
- Surgery
- Loan repayment program
- Relocation assistance
Quick Apply

I want to receive the latest job alert for tier i technician

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

tier i technician jobs near

TIER 2 HELPDESK TECHNICIAN

Techlocity -
Indianapolis, IN

Quick Apply

Job Details

Full-time
$27.25 - $30.00 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee stock ownership plan

Qualifications

Customer communication

Full Job Description

Tier 2 Helpdesk Technician

Techlocity | Indianapolis, IN (Hybrid) | Full-Time

Why This Role Matters

At Techlocity, we help businesses stay secure, productive, and connected through exceptional IT support and technology solutions. When our clients experience technical challenges, they count on us to restore service quickly, solve problems thoroughly, and prevent issues from happening again.

As a Tier 2 Helpdesk Technician, you will be the critical link between frontline support and senior engineering. You'll tackle complex technical issues, uncover root causes, and own resolutions that directly impact our clients' ability to operate effectively. If you enjoy solving challenging problems, working across diverse technologies, and building your technical expertise in a fast-paced MSP environment, this role offers the opportunity to make a meaningful impact every day.

About Us

Techlocity is a managed IT services provider that delivers technology solutions to organizations across a variety of industries. Our team partners with clients to provide reliable infrastructure, cybersecurity, cloud services, and day-to-day technical support.

What sets us apart is our commitment to solving problems the right way. We value curiosity, accountability, continuous learning, and teamwork. Our technicians are trusted advisors who build lasting relationships by delivering both technical expertise and exceptional service.

What You'll Own

As a Tier 2 Helpdesk Technician, you'll take ownership of technical issues that require deeper analysis and troubleshooting beyond initial support. You'll investigate, diagnose, resolve, document, and communicate solutions while collaborating with both clients and internal teams.

You'll work across multiple client environments and technologies, ensuring issues are resolved accurately and efficiently while maintaining a high standard of customer service.

How You'll Make an Impact

Solve Complex Technical Challenges

Investigate and resolve escalated support issues across Microsoft environments, servers, networks, and cloud platforms.
Analyze logs, metrics, and system behaviors to identify root causes and implement effective solutions.
Escalate issues to Tier 3 Engineering with complete documentation, supporting data, and clear impact assessments.

Support Critical Infrastructure

Troubleshoot Windows workstations and servers.
Administer and support Active Directory, Group Policy, DNS, DHCP, Kerberos, and Microsoft server services.
Assist with virtualization platforms including Hyper-V and VMware.

Manage Identity & Microsoft 365 Technologies

Resolve issues involving Exchange Online, Microsoft 365, Entra ID (Azure AD), MFA, Conditional Access, and authentication.
Support tenant migrations, domain transitions, licensing administration, and identity synchronization.

Diagnose & Support Network Environments

Troubleshoot routing, VPN, firewall, VLAN, NAT, and connectivity issues.
Apply networking knowledge to identify and resolve communication failures across client environments.

Strengthen Client Security & Reliability

Respond to endpoint security alerts and investigate potential threats.
Support patch management processes and validate successful deployments.
Verify backup integrity and disaster recovery readiness.

Deliver Outstanding Client Experiences

Provide remote and occasional onsite support.
Communicate technical concepts clearly to non-technical users.
Participate in client onboarding, infrastructure projects, and after-hours on-call rotation.

What We're Looking For

3–5 years of professional IT experience.
Previous experience in a Managed Service Provider (MSP) environment strongly preferred.
Hands-on experience supporting Windows Server, Active Directory, and Microsoft 365 environments.
Experience using RMM and PSA platforms (ConnectWise Manage and Datto RMM preferred).

Technical Expertise

Windows Server administration and troubleshooting.
Active Directory, Group Policy, and identity management.
Microsoft 365, Exchange Online, and Entra ID (Azure AD).
TCP/IP networking fundamentals and troubleshooting.
VPN technologies, routing, DNS, and network diagnostics.
PowerShell for administration and troubleshooting.
Hyper-V and/or VMware virtualization.
Working knowledge of Microsoft Azure and/or AWS.

Preferred Certifications

CompTIA Network+
CompTIA Security+
Microsoft Certifications
Cisco Certifications

What You'll Gain

A Career Path, Not Just a Job
Meaningful Technical Work
Collaborative Team Culture

Compensation, Benefits & Work Environment

Medical, dental, and vision insurance options.
Paid time off and paid holidays.
401(k) retirement plan.
Employee Stock Ownership Plan eligibility, subject to plan requirements.
Training and development opportunities to support continued technical growth.

Apply Today

If you're ready to move beyond basic troubleshooting and build your career solving complex technology challenges, we'd love to hear from you.

Join Techlocity and become part of a team that values technical excellence, continuous learning, and making a real impact for clients every day.

Apply today and take the next step in your IT career.

Quick Apply

Refine Your Search

tier i technician jobs