Top 2399 Tier iii support Jobs

IT Support Engineer
TAG Solutions —Menands, NY
- $25 - $35 an hour
- Full-time
- Background check
- Software troubleshooting
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Support Specialist
Maxcess International —Neenah, WI
- Overtime
- Hybrid work
- Writing skills
- Research
- Mid-level
Quick Apply
6d
Tier III Senior Network Engineer
Leidos —Tampa, FL
- $73,450 - $132,775 a year
- Full-time
- Bachelor of Science
- Master's degree
- Bachelor's degree
- Health savings account
- AD&D insurance
IT Specialist Digital Support Tier III
United States Agency for Global Media (USAGM) —Washington, DC
- $60.10 an hour
- Weekends as needed
- Office
- Senior level
Quick Apply
Software Support Specialist - Tier 2
Travelnet Solutions —Remote
- $25.96 - $31.25 an hour
- Remote
- Mid-level
- Mentoring
- 1 year
- Health savings account
- Disability insurance
Quick Apply
IT Specialist Digital Support Tier II
United States Agency for Global Media (USAGM) —Washington, DC
- $50.48 an hour
- Weekends as needed
- Mid-level
- Office
- Windows
Quick Apply
IT Specialist Digital Support Tier I
United States Agency for Global Media (USAGM) —Washington, DC
- $42.02 an hour
- Weekends as needed
- Mid-level
- Office
- Windows
Quick Apply
IT Specialist Digital Support Tier I (Part-Time)
United States Agency for Global Media (USAGM) —Washington, DC
- $42.02 an hour
- Part-time
- Mid-level
- Office
- Windows
Quick Apply
Desktop Tier III Lead
Global Enterprise Services, LLC —Fort Meade, MD
- Full-time
- 7 years
- Research
- Bachelor's degree
Quick Apply
IT Specialist SysAdmin Tier III
United States Agency for Global Media (USAGM) —Washington, DC
- $72.12 an hour
- Extended hours
- Office
- Senior level
Quick Apply
IT Specialist Digital Support Tier IV
United States Agency for Global Media (USAGM) —Washington, DC
- $66.35 an hour
- Weekends as needed
- Office
- Databases
- Senior level
Quick Apply
Tier III Service Desk Engineer
Unio Digital —Remote
- Full-time
- Remote
- 6 years
- Mentoring
- Training & development
Quick Apply
13d
Support Teacher - Tier III
BUFFALO ACADEMY OF SCIENCE CHARTER SCHOOL —Buffalo, NY
- $37,000 - $38,500 a year
- Full-time
- School experience
- Classroom
- Bachelor's degree
Quick Apply
Technical Support Representative III
Surf Internet —La Porte, IN
- $28 - $30 an hour
- Call employer
- 3 years
- High school diploma or GED
- Analysis skills
Quick Apply
Support Technician III
Ellwood Group, Inc. —New Castle, PA
- Computer science
- Computer Science
- 5 years
Quick Apply
Tier 2 APR Technical Support
OBXtek Inc. —Washington, DC
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Dental insurance
Desktop Support Technician, Associate
LCG, Inc. —Bethesda, MD
- $28 - $32 an hour
- Computer Science
- Mid-level
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Helpdesk Technician - Tier III
CELESTIAL INNOVATIONS GROUP LLC —Washington, DC
- $90,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- 5 years
- Senior level
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician I, II, and III (AV Support)
Community College of Baltimore County —Catonsville, MD
- $46,596 - $91,343 a year
- Full-time
- Classroom
- Microsoft Outlook
- Mid-level
- Free parking
- Paid jury duty
Helpdesk Support Specialist III
CommIT Enterprises, Inc —Quantico, VA
- Full-time
- Research
- Senior level
14d

I want to receive the latest job alert for tier iii support

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

tier iii support jobs near

IT Support Engineer

TAG Solutions -
Menands, NY

Quick Apply

Job Details

Full-time
$25 - $35 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Microsoft Windows Server
Written communication
Teamwork
Software troubleshooting
Interpersonal skills
Technical documentation
IT system monitoring
Windows
Network infrastructure
System maintenance
Virtualization tools
Firewall
Driver's License
Attention to detail
Hardware support
Server virtualization
IP networking

Full Job Description

Job Description

Position Title: IT Support Engineer
Reporting Manger: Service Manager
Team: Managed Services
Travel Requirements: Occasional onsite customer visits
Status: Full-time

Essence:
This position is responsible for providing IT support to TAG Solutions end users and their IT environments.
Including desktops, servers, network equipment and applications.

The IT Support Technician should have a broad range of technical experience and, above all else, a Customer-first mindset. They will field both more complex break/fix incidents and end user issues in conjunction with system-wide configurations that require a deeper knowledge of servers, virtualization, and networking. This role is expected to successfully resolve the majority of support requests raised to them, managing their efforts around TAG Solutions SLA requirements. In addition to incidents, an IT Support Technician also performs maintenance, updates, and system upgrades for a multitude of customer environments.

The key to success for a IT Support Technician is to maintain a proven level of proficiency with essential technical skills and to employ those with a passion for exceptional customer service in all interactions.

Qualifications:

Proven proficiency working with all Microsoft Operating Systems including latest server OS’s.
Proven proficiency working with IP networking including firewalls, switches and wireless technologies.
Proven proficiency working with VMWare
Proven proficiency working with Remote Monitoring and Management
Experience working with MS Office 365, Google Apps, Gmail, and anti-virus programs
Experience working with Backup solutions

For TAG proficiency means: You are capable and experienced, your skills can be demonstrated, and you are able to work independently with little help

Professional Qualifications:

Experience providing a high-level of customer service in a technical support environment
Experience managing customer directly over the phones or via electronic communications
Excellent verbal and written communication skills
Experience documenting and managing technical requests
Demonstrated ability to multitask and deliver IT support independently as well as with a team
Detail oriented
Do what-ever-it-takes attitude

Responsibilities:

Provide IT support to customers in accordance with the Support Playbook.
Monitor inbound phone and ticket queues, responding within service level agreements
Monitor queues for escalated tickets and respond within service level agreements.
Provide clear and detailed ticket notes.
Maintain and update documentation.
Look for ways to reduce ticket noise to help our customers more efficiently.
Contribute to a growing knowledgebase that all our engineers work from.
Onsite support at Customer sites as required.

Job Description

Contribution to “Customer Obsession”:

Providing customers with timely confirmation of the receipt of their issue, making them aware that we are “on it”
Understanding that well-crafted notes and exceptional detail on tickets is the foundation for the customers issue to be handled correctly throughout its lifecycle
Ensuring that the customers issue is completely resolved to their satisfaction
Asking about and addressing any other needs that a customer has

Desired Outcomes:

Confirming receipt of, and beginning work on escalated cases within 30 minutes of creation
Resolving 95% of cases with 30 minutes or less of total work time
Resolving minimum 12 tickets/day
Updating the case with exceptional notes whenever work is performed on a case, and taking the opportunity to call and send an update to the customer on the current status
Escalated cases include enough detail for Tier III to work them without additional request for information
Case details are tracked accurately and yield dependable and helpful reporting

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Application Question(s):

This position requires travel to Customer sites. Are you located in or a short distance from of Albany, NY?

Experience:

Troubleshooting: 3 years (Preferred)
Windows: 3 years (Preferred)
Wolters Kluwer CCH: 1 year (Preferred)

License/Certification:

Drivers license (Required)

Willingness to travel:

100% (Required)

Work Location: In person

Quick Apply

Refine Your Search

tier iii support jobs

IT Support Engineer

Customer Support Specialist

Tier III Senior Network Engineer

IT Specialist Digital Support Tier III

Software Support Specialist - Tier 2

IT Specialist Digital Support Tier II

IT Specialist Digital Support Tier I

IT Specialist Digital Support Tier I (Part-Time)

Desktop Tier III Lead

IT Specialist SysAdmin Tier III

IT Specialist Digital Support Tier IV

Tier III Service Desk Engineer

Support Teacher - Tier III

Technical Support Representative III

Support Technician III

Tier 2 APR Technical Support

Desktop Support Technician, Associate

Helpdesk Technician - Tier III

IT Support Technician I, II, and III (AV Support)

Helpdesk Support Specialist III

I want to receive the latest job alert for tier iii support

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected