Top 21261 Tier technical support Jobs

Help Desk Support
Software Technology Inc —Indianapolis, IN
- Microsoft Excel
- Microsoft Outlook
- Salesforce
Quick Apply
Help Desk Specialist
Concept Plus —Remote
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Dental insurance
Quick Apply
Tier 1 Support Specialist - US Remote
PerfectServe —Remote
- $19 an hour
- Weekends as needed
- Remote
- English
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
Customer Support Technician
SkySlope —Remote
- $24.50 an hour
- Full-time
- Remote
- Communication skills
- Entry level
- Paid parental leave
- Health savings account
Quick Apply
11d
Technical Service Desk Analyst - PT (Remote)
Unity —Las Cruces, NM
- Part-time
- Remote
- Communication skills
- Entry level
Quick Apply
Technical Support I - Tier 1
Reputation —Remote
- Full-time
- Remote
- Physical & Rehabilitation Medicine
- SQL
- Bachelor's degree
- Paid parental leave
- Paid holidays
Customer Support (Tier I) Representative
TeamBuilder —Remote
- Full-time
- Experience equivalent to degree accepted
- Communication skills
- Entry level
- Health insurance
- Paid time off
10d
Tier I Customer Support Representatives (REMOTE)
Koniag Government Services —Remote
- Full-time
- Remote
- Bilingual
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
Quick Apply
Help Desk / Field Support Technician
CyberLinx Solutions LLC —Annapolis Junction, MD
- Full-time
- Windows
- Entry level
Quick Apply
Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
- $40,000 - $50,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- In-person
- Opportunities for advancement
Quick Apply
Part-Time, Technical Support for a Cloud-based Multichannel e-Commerce platform - Remote
LTVplus —Remote
- $45 an hour
- Part-time
- Remote
- Communication skills
- Entry level
Technical Support Engineer Tier I
Action1 —North Carolina
- Full-time
- Remote
- Linux
- 1 year
- Communication skills
- Opportunities for advancement
- Flexible schedule
Data & IT Manager
Albany Damien Center —Albany, NY
- $70,000 - $75,000 a year
- Email
- Background check
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Surgical Technologist
University of Missouri Health Care —Columbia, MO
- $27.21 - $42.99 an hour
- Weekends as needed
- Surgery
- Mid-level
- High school diploma or GED
- Paid holidays
- Loan repayment program
Finishing Manager
Custom Wood Products —Saint Marys, KS
- $65,000 - $110,000 a year
- Full-time
- 7 years
- Mid-level
- Mentoring
- Health savings account
- Health insurance
Quick Apply
Director, Mechanical & Electrical Engineering (Mechatronics)
Swisslog Healthcare —Colorado
- $135,000 - $170,000 a year
- 5 years
- Bachelor of Science
- Maintenance
- Health insurance
- Dental insurance
Registered Veterinary Technician (RVT) - West LA
Modern Animal —Los Angeles, CA
- $30 - $34 an hour
- Mid-level
- Communication skills
- Paid parental leave
- Health insurance
Quick Apply
Machine Shop Supervisor
Confidential —Washington County, OR
- $70,000 - $102,000 a year
- Full-time
- Mid-level
- Forklift
- 3 years
- Health savings account
- Health insurance
Quick Apply
Tree Inventory Inspector / Arborist
ArborPro —Baltimore, MD
- $21 - $40 an hour
- 8 hour shift
- Mid-level
- 3 years
- Driver's License
- Fuel card
- Paid holidays
Quick Apply

I want to receive the latest job alert for tier technical support

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

tier technical support jobs near

Help Desk Support

Software Technology Inc -
Indianapolis, IN

Quick Apply

Job Details

Qualifications

Jira
Wiki systems
Customer communication
Microsoft Excel
Microsoft Outlook
Research
Confluence
Digital project management boards
Defect tracking tools
Ticketing system technical support

Full Job Description

Description:
Exhibitproficient listening abilities while engaging in daily communication with ChildWelfare and system development personnel to resolve software related issuesthrough research, analysis and solution formulation.

Purpose of Position/Summary:
Exhibit proficient listening abilities while engaging indaily communication with Child Welfare and system development personnel toresolve software related issues through research, analysis and solutionformulation. Demonstrate the capacity towrite clearly and succinctly tailoring information for diverse audiences. Maintain, organize and track documentationrelated to software systems effectively.

Provide comprehensive support for the Statewide AutomatedChild Welfare Information System (SACWIS) possessing a robust understanding ofits functionalities. Be well versed inthe data relationships within SAWCIS applications, offering precise guidance tousers for accurate data entry.

Understand and support child welfare policies, proceduresand practices to assist users in documenting federal Titel IV-FC requirements, Adoptionand Foster Care Analysis and Reporting system (AFCARS) requirements, and NationalChild Abuse and Neglect Data System (NCANDS) requirements.

Manage software security tasks, including the creation andmaintenance of user profiles, ID, and passwords while ensuring appropriatesecurity measures for system functions.

Deliver software support to both internal and externalclients via telephone, email and Microsoft Teams, addressing daily productionissues with the SACWIS environment.

Prioritize and plan work activities, analyze andtroubleshoot customer inquiries regarding software applications and communicateeffectively with both technical and non-technical stakeholders.

Adhere to the complete software development lifecycle,including documentation of business needs analysis, system analysis, functionaland technical design, development, testing and production support.

Required/Desired Skills

Skill

Required /Desired

Amount

of Experience

Associates Degree or 3 plus years or experience

Required

3

Years

Working knowledge of Microsoft Office (Outlook 365, Word and Excel);

Required

5

Years

Prior customer service experience

Required

5

Years

Knowledge of help desk ticketing systems

Required

6

Months

Ability to identify and resolve problems using research techniques

Required

0

Experience of Atlassian Jira, Confluence and Service Management tools

Required

0

Ability to communicate effectively orally and in writing

Required

0

Knowledge of Genesys phone systems

Highly desired

0

Experience of Salesforce platform

Highly desired

0

Software testing experience

Highly desired

0

Experience providing first and second tier help desk support

Highly desired

0

Quick Apply

Refine Your Search

tier technical support jobs

Help Desk Support

Help Desk Specialist

Tier 1 Support Specialist - US Remote

Customer Support Technician

Technical Service Desk Analyst - PT (Remote)

Technical Support I - Tier 1

Customer Support (Tier I) Representative

Tier I Customer Support Representatives (REMOTE)

IT Help Desk Technician

Help Desk / Field Support Technician

Tier 1 Technical Support Specialist

Part-Time, Technical Support for a Cloud-based Multichannel e-Commerce platform - Remote

Technical Support Engineer Tier I

Data & IT Manager

Surgical Technologist

Finishing Manager

Director, Mechanical & Electrical Engineering (Mechatronics)

Registered Veterinary Technician (RVT) - West LA

Machine Shop Supervisor

Tree Inventory Inspector / Arborist

I want to receive the latest job alert for tier technical support

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected