Job Overview
We are seeking a dynamic and detail-oriented Quality Assurance Manager to lead our QC Lab testing initiatives and uphold the highest standards of product quality.
In this pivotal role, you will oversee the entire QA lifecycle, from requirements gathering through release management, ensuring that our products meet rigorous quality benchmarks. If you thrive in a fast-paced environment and are passionate about delivering exceptional user experiences, this is your opportunity to make a significant impact!
Responsibilities
- Own and execute the full quality management lifecycle for CNC machining operations, including incoming inspection, in-process controls, final inspection, and shipment release to ensure 100% conformance to engineering drawings and customer specifications.
- Lead, develop and manage a team of inspectors, QA technicians, and CMM operators: set objectives, conduct performance reviews, provide coaching, and build technical capabilities in metrology and inspection best practices.
- Establish and maintain the Quality Management System (QMS) related to CNC production, ensuring compliance with ISO 9001 and, where applicable; drive internal audits and maintain audit readiness.
- Design and maintain inspection and test plans, control plans, sampling plans and acceptance criteria for CNC parts, including First Article Inspection (FAI/AS9102) and PPAP submissions to customers.
- Program, validate and operate CMMs and coordinate CMM programming resources to create automated inspection routines that reduce cycle time and improve measurement repeatability.
- Lead root cause analysis and corrective and preventive action (CAPA) activities to close non-conformances, reduce escapes, and prevent recurrence of quality events.
- Create and own machining process documentation including standard work, inspection procedures, work instructions that capture critical process parameters and measurement methods.
- Manage supplier quality for purchased machined components and outsourced operations: conduct supplier assessments, approve supplier PPAPs, define incoming inspection criteria, and drive supplier corrective actions.
- Serve as primary quality contact for customers during audits, non-conformance investigations, engineering change control, and technical discussions; prepare and present timely data-driven quality reports.
- Maintain metrology equipment program including calibration scheduling, gage R&R studies, lab upkeep, and procurement of appropriate inspection instruments to assure measurement accuracy and traceability.
- Monitor, analyze and report key quality metrics (scrap rate, first pass yield, on-time quality delivery, OTD impacted by quality) and establish improvement targets tied to cost-of-quality reduction.
- Conduct root cause analysis on defects to identify underlying issues using debugging techniques and system troubleshooting skills;
- Develop comprehensive test plans, test cases, and automation scripts to validate functional, performance, security, and usability aspects of test procedures.
Experience
- Proven experience as a Quality Assurance Manager or Lead in QC development platforms.
- Strong knowledge of QA/QC processes, system testing, functional testing, regression testing, and user acceptance testing.
- Hands-on experience with test tools such as Lab repositories for version control.
- Expert interpretation of engineering drawings and to derive inspection strategies and acceptance criteria.
- Practical knowledge of ISO 9001 and AS9100 quality standards; experience preparing for and supporting third-party audits and customer audits.
- Hands-on experience programming and operating CMM systems (e.g., Mitutoyo, Hexagon/PC-DMIS, Zeiss) and developing automated measurement routines.
- Proficient with Statistical Process Control (SPC), process capability analysis (Cp, Cpk), Minitab or equivalent statistical tools for data-driven decision making.
- Strong background with First Article Inspection (FAI/AS9102), PPAP submissions, APQP methodology and New Product Introduction (NPI) quality readiness.
- Familiarity with CNC machining processes (milling, turning, multi-axis) and how machining parameters affect geometric tolerances and surface finish.
- Proficiency in quality metrics development and reporting (scrap, yield, ppm, OTD impacted by quality), KPI dashboards, and trend analysis.
- Comfortable reading and validating material certifications, heat-treat certifications, and specialty process certifications (plating, coatings).
- Knowledge of MasterCAD program integrating is a plus;
- Strong troubleshooting skills combined with the ability to perform root cause analysis on defects; excellent communication skills for cross-team collaboration.
Join us if you're passionate about elevating product quality through innovative testing strategies! We offer an inclusive environment where your expertise will directly influence the success of our cutting-edge solutions—helping us deliver outstanding experiences to our clients.
Pay: From $65,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
