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Tow Truck Operator II (Night | PPI-C-IM)

A & A Wrecker
Austin, TX

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Job Details

Full-time
$137,000 - $158,000 a year

Benefits

Paid training
Health insurance
Employee discount
Opportunities for advancement

Qualifications

Customer communication
Incident management
Outdoor work experience
High school diploma or GED
Driver's License
Incident management operations support
Mechanical knowledge
Vehicle systems

Full Job Description

Job Title: Tow Truck Operator II (Night | PPI-C-IM)

Employment Type: Full Time; In-Person

Job Location: A&A Wrecker and Recovery – On-Site

Classification: Light-Medium Duty Tow Truck Operator – Private Property Towing, Consent Towing, Incident Management, Winching & Light Recovery

Commission Range: $137,000 – $158,000+ annually (Hourly; Commissions; Bonuses + Benefits)

About A&A Wrecker

A&A Wrecker and Recovery is Austin’s trusted leader in private property towing, parking management, and vehicle storage services, proudly serving Central Texas. We are committed to raising the standard of excellence in our industry by delivering exceptional service and creating outstanding experiences for our clients, customers, and employees. Our work is guided by core values of integrity, accountability, transparency, discipline, intentionality, and results-oriented performance — the foundation of everything we do.

Position Summary

The Tow Truck Operator II (Night | PPI-C-IM) plays a vital role in A&A Wrecker and Recovery’s towing operations, performing light to medium duty towing, winching, and recovery including Private Property, Consent, and Law Enforcement IM tows.

Operators must work safely, lawfully, and efficiently while following all state, local, and company regulations. The role requires excellent judgment, strong communication, mechanical awareness, and adaptability in diverse towing environments, while collaborating with dispatch, VSF, law enforcement, vehicle owners, and company leadership. Tow Truck Operators II are expected to uphold safety, professionalism, service quality, compliance, and company values in all interactions and operational duties.

Performance Objectives

Safely operate and maintain tow trucks in compliance with all traffic laws, safety standards, company policies, TDLR regulations, municipal ordinances, and VSF procedures. Adhere to all TDLR licensee requirements and A&A Wrecker operational policies.
Maintain punctuality, reliability, and professionalism while meeting or exceeding company KPIs for safety, response time, service quality, and customer satisfaction.
Communicate professionally and courteously with dispatch, VSF employees, company leadership, customers, property representatives, and law enforcement.
Follow all safety protocols when working in high-traffic, hazardous, or emergency environments.
Execute PPI, Consent, and Law Enforcement Incident Management (IM) tows professionally and accurately.
Conduct pre-shift and post-shift inspections of trucks and equipment and report maintenance or safety issues immediately.
Review and understand tow instructions, dispatch notes, and service documentation before each assignment.
Respond promptly to all dispatch calls, including impounds, recoveries, and police-directed incidents.
Conduct thorough scene assessments to determine the safest and most efficient approach.
Safely maneuver tow trucks and equipment in tight or hazardous environments, including parking lots, garages, highways, and accident scenes.
Ensure proper rigging, load angles, and securement to prevent damage to vehicles or equipment.
Complete accurate and detailed documentation for every service, including photos, vehicle condition, times, and locations.
Perform winching, recovery, and scene assistance for stuck, disabled, or immobilized vehicles.
Identify, report, and document safety risks, accidents, or near-miss events according to company procedures.

Key Competencies

Safety & Situational Awareness: Demonstrates disciplined adherence to safe work practices, effective scene management, and constant situational awareness.
Recovery & Winching Proficiency: Executes recovery and winching operations intentionally and safely, using proper techniques under varied and challenging conditions.
Law Enforcement & First Responder Coordination: Engages transparently, respectfully, and professionally with law enforcement and emergency personnel during incident management operations.
Communication: Communicates effectively, clearly, honestly, and professionally with customers, law enforcement, dispatch, VSFs, team members, and company leadership.
Mechanical & Towing Knowledge: Applies intentional, practical knowledge of vehicle systems and towing dynamics to ensure safe and efficient operations.
Judgment & Decision-Making: Demonstrates disciplined, intentional decision-making and sound judgment in dynamic, high-risk, or stressful situations.
Customer Service: Acts with integrity and professionalism, providing solution-oriented service while maintaining composure in challenging interactions.
Team Collaboration: Works transparently and cooperatively with dispatch, VSFs, and leadership to ensure aligned, consistent operations.
Professionalism & Accountability: Upholds integrity, accountability, and discipline by following company policies, owning actions, and maintaining professional conduct.
Results-Oriented Performance: Consistently delivers measurable results by meeting or exceeding safety, response time, service quality, documentation, and operational KPIs.

Qualifications

Valid Texas Driver’s License with a clean driving record; must be maintained throughout employment.
Must pass pre-employment and random drug screenings.
Valid Incident Management TDLR License (must maintain active status).
Valid City of Austin (COA) Tow License.
Working knowledge of vehicles and basic mechanical systems, including drivetrains, tow points, and safe vehicle handling procedures.
Reliable transportation to and from work.
Must have a reliable smartphone with a working camera and data plan.
Strong problem-solving, situational awareness, and interpersonal skills with a customer-first mindset.
High School Diploma or Equivalent

Physical Requirements

Ability to lift and carry up to 50 lbs.
Ability to sit, drive, and perform duties for extended periods.
Ability to operate tow and recovery equipment in all outdoor conditions.
Comfortable working in Texas weather (heat, cold, rain, and humidity).
Ability to stand, kneel, bend, climb, and move on uneven terrain.
Must maintain alertness and coordination during recovery and roadside operations.
Ability to safely perform towing, recovery, and driving operations during nighttime and low-visibility conditions.

Schedule (II=Night)

Night Shift: 7:00 p.m. – 7:00 a.m. (5 days / week)
The schedule includes weekdays, weekends, and holidays (when a scheduled shift falls on a holiday), and may require on-call availability for operational or emergency needs.

Compensation and Benefits

Hourly pay, commissions, and incentives
Health insurance
Paid training
Paid certifications
Performance-based bonuses and referral rewards
Career development and advancement opportunities
Ongoing professional, personal, and financial goal planning support
Employee discounts
Supportive, team-oriented culture

Commitment to Diversity

As an equal opportunity employer, A&A Wrecker and Recovery recognizes that a diverse and inclusive workforce is vital to our success. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and we actively foster inclusion both within our company and in our client relationships.

Job Type: Full-time

Pay: $137,000.00 - $158,000.00 per year

Benefits:

Health insurance
Paid training

Schedule:

12 hour shift
Day shift
Evening shift
Holidays
Night shift
Overnight shift
Weekends as needed

Supplemental Pay:

Bonus opportunities
Commission pay

Work Location: In person

Quick Apply

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