Top 9048 Training development specialist Jobs

Patient Experience and Customer Service Training Specialist
HRC Fertility Management —Pasadena, CA
- $65,000 - $75,000 a year
- Full-time
- Public speaking
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
14d
ORGANIZATIONAL EFFECTIVENESS SPECIALIST
Fayetteville Public Works Commission —Fayetteville, NC
- $66,259.10 - $108,333.61 a year
- Overtime
- Oracle
- Mid-level
- Microsoft Office
Training Coordinator
Prolec-GE Waukesha, Inc. —Waukesha, WI
- From $80,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
12d
Healthcare Training & Onboarding Specialist
VITRA Health —Boston, MA
- Full-time
- OSHA
- Mid-level
- Education
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Organizational Development Consultant, Principal
Hennepin County —Hennepin County, MN
- $91,437.49 - $137,156.23 a year
- Full-time
- Background check
- Writing skills
- Research
- Paid time off
- Life insurance
8d
Learning & Development Specialist
Talkiatry Management Services —Remote
- $70,000 - $75,000 a year
- Full-time
- Remote
- Psychiatry
- Customer service
- Mid-level
- Paid parental leave
- Paid holidays
Training and Development Specialist - Freelance AI Trainer Project
Meridial —Remote
- $8 - $65 an hour
- Remote
- Mid-level
- Education
Clinical Training and Program Development Specialist (Senior Clinical Research Associate)
Oregon Health & Science University —Remote
- $72,446 - $120,765 a year
- Full-time
- Remote
- LMFT
- Doctoral degree
- Master's degree
12d
Product Training Specialist
Member Access Processing —Remote
- $81,000 - $88,000 a year
- Full-time
- Remote
- Research
- Mid-level
- Continuous improvement
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End-User Training & Adoption Specialist
Kaizen Analytix —Remote
- $70 - $80 an hour
- Mid-level
- Analysis skills
- Continuous improvement
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Training Operations Associate II
Lyra Health —Remote
- $68,000 - $103,500 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Continuous improvement
- Paid parental leave
- Health savings account
QA Training Specialist
AbbVie —Tempe, AZ
- $75,000 - $142,500 a year
- Full-time
- Classroom
- Mid-level
- Windows
- Paid holidays
- Health insurance
Learning Operations Specialist — Contractor
SimplePractice —Remote
- $53.50 an hour
- Part-time
- Remote
- Mid-level
- Communication skills
Quick Apply
Training Specialist
BRMi —Virginia
- $107,000 - $122,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Education
- Paid holidays
- Disability insurance
Operations Training Specialist, Member Care
Sidecar Health —Remote
- $65,000 - $75,000 a year
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Paid holidays
- Health insurance
Major Correctives Training Specialist
GE Vernova —Remote
- $78,800 - $131,200 a year
- Full-time
- Remote
- Up to 50% travel
- Pass drug screening
- High school diploma or GED
- Paid parental leave
- Paid holidays
8d
Claims Training Specialist
CorVel Corporation —Folsom, CA
- $77,960 - $120,368 a year
- Full-time
- Remote
- Classroom
- Computer literacy
- HIPAA
- Health savings account
- Disability insurance
Quick Apply
Instructional Designer (Remote)
Geisinger —Remote
- Full-time
- Remote
- Computer literacy
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Training Specialist
Management Solutions LLC —Remote
- Full-time
- Remote
- Mid-level
- Continuous improvement
- US work authorization
Coordinator, Learning Services
Cogstate —Remote
- $55,000 - $65,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Mid-level
- Administrative experience
- Paid holidays
- Disability insurance
Quick Apply
11d

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Patient Experience and Customer Service Training Specialist

HRC Fertility Management -
Pasadena, CA

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year
14 days ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance
Retirement plan

Qualifications

Teamwork
Zoom
Employee relationship building
Calendar management
Communications
LMS
Stakeholder relationship building

Full Job Description

About the Position:

The Patient Experience and Corporate Training Specialist plays a critical role in improving the overall patient journey and for improving patient experience through staff training programs. By designing, delivering, and coordinating programs to capture patient experience data and feedback, and building/implementing enterprise-wide training programs that elevate service excellence across the organization, this role is a critical role for optimum patient quality assurance and improvement. This role partners closely with clinical teams, administrative/corporate departments, and organizational leadership to ensure patient experience programs are running at optimum levels and staff are equipped with the skills, knowledge, and tools needed to consistently deliver compassionate, world-class and patient-centered care.

Responsibilities and Requirements:

Key Responsibilities

Training Development & Delivery

Design and deliver and manage patient experience training programs, including staff onboarding, refresher sessions, and specialized workshops across all practice locations.
Create training materials such as presentations, guides, job aids, e-learning modules, and simulations that can be used as self-guided tools for staff as well as management guides for staff and for in-person internal workshops
Facilitate training related to communication skills, empathy, service recovery, cultural competency, de‑escalation, and organizational service standards.
Maintain and update curriculum to reflect best practices and current patient experience priorities.

Program Coordination

Develop and manage the training calendar, scheduling, registration, attendance tracking, and logistics for in‑person and virtual sessions.
Evaluate and then coordinate with department leaders to implement training needs and customize sessions for various roles (clinical, front desk, support services, etc.).
Collaborate with Human Resources and Department Leads to track completion rates and ensure compliance with mandatory patient experience and customer service training requirements.

Quality Improvement & Patient Experience Support

Monitor patient satisfaction and experience data (e.g., HCAHPS, CG‑CAHPS, internal surveys) to identify training opportunities.
Support service recovery processes by training staff on best‑practice communication and problem‑solving skills.
Partner with practice managers and department leaders to develop and implement improvement initiatives across the organization.
Document and report training effectiveness using evaluations, surveys, and metrics.
Ensure evaluations are incorporated into every training and used to support appropriate changes to curriculum

Collaboration & Stakeholder Engagement

Work closely with leaders across clinical, operational, and administrative teams to support patient experience goals.
Participate in committees, workgroups, and improvement teams related to patient satisfaction and service culture.
Assist with organization‑wide campaigns and communication rollouts that support patient engagement and service excellence.

Qualifications

Education & Experience

Bachelor’s degree in Healthcare Administration, Education, Organizational Development, Communications, or related field (required).
2–4 years of experience in training, patient experience, customer service, or healthcare operations (preferred).
Experience facilitating training sessions for diverse groups of learners (highly preferred).

Skills & Competencies

Strong facilitation, presentation, and public speaking skills.
Ability to design training materials that are clear, engaging, and accessible.
Excellent communication, relationship-building, and interpersonal skills.
Knowledge of patient satisfaction metrics (HCAHPS, CG‑CAHPS) and healthcare service excellence standards.
High emotional intelligence and ability to model empathetic, patient‑centered behaviors.
Proficiency in Microsoft Office, LMS platforms, and virtual training tools (Teams/Zoom).

Work Environment

Standard office and healthcare facility settings.
Requires regular travel across multiple sites.
Early morning or late-afternoon classes based on operational needs.

Why This Role Matters

The Patient Experience Training Coordinator directly contributes to creating a service culture that improves patient outcomes, builds trust, and strengthens the overall reputation of the organization. This role empowers employees with the tools to provide exceptional care every day.

Pay: $65,000.00 - $75,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

training development specialist jobs

Patient Experience and Customer Service Training Specialist

ORGANIZATIONAL EFFECTIVENESS SPECIALIST

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Learning & Development Specialist

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Clinical Training and Program Development Specialist (Senior Clinical Research Associate)

Product Training Specialist

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Training Operations Associate II

QA Training Specialist

Learning Operations Specialist — Contractor

Training Specialist

Operations Training Specialist, Member Care

Major Correctives Training Specialist

Claims Training Specialist

Instructional Designer (Remote)

Training Specialist

Coordinator, Learning Services

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