Top 75 Tsr technical support representative Jobs

Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon —West Des Moines, IA
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
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Tier 1 Technical Support Representative (REMOTE WISCONSIN)
Aureon —La Crosse, WI
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
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Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon Contact Center —Cedar Rapids, IA
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
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Technical Support Representative
Leviton Manufacturing —Bothell, WA
- $48,000 - $55,000 a year
- Full-time
- Mid-level
- Analysis skills
- Quality control
- Health savings account
- Paid holidays
Medical Technology TSR
Isla Lab Products, LLC —Guaynabo, PR
- $23 - $24 an hour
- Full-time
- Laboratory experience
- Research
- Mid-level
- Health insurance
- 401(k)
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9d
Bilingual Technical Support Representative (Contact/Call Center)
Ezee Fiber —Houston, TX
- Weekends as needed
- Bilingual
- Entry level
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Technical Service Representative I
TYM North America Inc —Rome, GA
- $19.25 - $21.65 an hour
- Full-time
- Communication skills
- Entry level
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Territory Support Representative- US South
Continental Aerospace Technologies Inc —Remote
- Microsoft Outlook
- Up to 50% travel
- English
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Technical Support Rep (Internet Connectivity)
InSite Support Services, Inc. —Nevada, MO
- Up to $13.75 an hour
- Entry level
- Paid training
- Health insurance
Technical Service Representative
RJ Young Company —Jackson, MS
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
Quick Apply
Territory Support Representative-Asia
Continental Aerospace Technologies Inc —Remote
- Microsoft Outlook
- Up to 50% travel
- English
Quick Apply
Transition Specialist Representative - New Jersey
PAYCOM —Jersey City, NJ
- $100,000 a year
- Full-time
- Microsoft Outlook
- Public speaking
- Research
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10d
Territorial Sales Rep
International Cooling Tower Inc. —Deer Park, TX
- Full-time
- Sales
- Business development experience
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Telesales and Recovery Manager
MetroPlusHealth —New York, NY
- $130,000 - $142,074 a year
- Weekends as needed
- 5 years
- Mid-level
- Administrative experience
Quick Apply
14d
Network Operations Center (NOC) Analyst II
OzarksGo —Fayetteville, AR
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Paid parental leave
- Paid holidays
Quick Apply
TSR II
Gateway Fiber —O'Fallon, MO
- Microsoft Outlook
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
Technical Services Representative
Standex —Summerville, SC
- Full-time
- Bachelor of Science
- Mid-level
- 3 years
Quick Apply
Technical Sales Service Representative
Pratt Industries —Conyers, GA
- Computer literacy
- Basic math
- Research
Quick Apply
Transition Specialist Representative - Jacksonville
PAYCOM —Jacksonville, FL
- Full-time
- Microsoft Outlook
- Public speaking
- Research
Quick Apply
Technical Sales Representative
GAF Materials Corporation —Phoenix, AZ
- $105,000 - $165,000 a year
- Full-time
- Remote
- 5 years
- Public speaking
- Mid-level
- Wellness program
- Health insurance

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Tier 1 Technical Support Representative (REMOTE IOWA)

Aureon -
West Des Moines, IA

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Job Details

Benefits

Health insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Computer operation
Mobile device support
Customer relationship building
Basic math
Employee relationship building
High school diploma or GED
Desktop applications
Customer support
Stakeholder relationship building
Mobile devices

Full Job Description

Job Responsibilities:

Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact - including information and resolution achieved - is logged in the appropriate ticketing system.
E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
Focus on quality and customer satisfaction
Clear and thorough documentation of customer interactions required
Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
Willing to fiercely advocate on behalf of and represent the Voice of the Customer
Research and prepare detailed escalations to second level support
Review, manage and follow up on open issues as needed
Project work that includes long and short-term initiatives

What can Aureon offer you?

Opportunities for professional growth, development, and advancement within the organization
100% remote working employment model
Shift differential pay applied to evening and weekend shifts
Comprehensive training on hardware and software applications for qualified applicants
Knowledge and experience relating to basic computer applications
Competitive compensation and full benefits package for full-time employees
Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education:

High school or equivalent

Required Skills:

Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
Excellent written and oral communication skills, including strong listening skills
Intermediate to advanced computer skills with emphasis on Internet knowledge
1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
Experience working in a customer Support Center
Experience working with Mobile Communications
Experience working with Transportation
Accounting or accounts receivable experience is a huge plus
Must exhibit dependability, adaptability and flexibility
Ability to diagnose and troubleshoot issues
Basic math skills
Creative thinking and reasoning ability

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

Primarily indoor work primarily in office environment
Frequent utilization of manual dexterity and visualizing of computer screen
No unusual physical requirements

Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

tsr technical support representative jobs

Tier 1 Technical Support Representative (REMOTE IOWA)

Tier 1 Technical Support Representative (REMOTE WISCONSIN)

Tier 1 Technical Support Representative (REMOTE IOWA)

Technical Support Representative

Medical Technology TSR

Bilingual Technical Support Representative (Contact/Call Center)

Technical Service Representative I

Territory Support Representative- US South

Technical Support Rep (Internet Connectivity)

Technical Service Representative

Territory Support Representative-Asia

Transition Specialist Representative - New Jersey

Territorial Sales Rep

Telesales and Recovery Manager

Network Operations Center (NOC) Analyst II

TSR II

Technical Services Representative

Technical Sales Service Representative

Transition Specialist Representative - Jacksonville

Technical Sales Representative

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