Manager, Process Management - Construction Monitoring
This role is for the Manager of the Construction Monitoring (CM) team for Small Business Bank. The primary risk of all construction loans is the non-completion of the construction project and ensuring the project is completed within budget. To mitigate that risk, the SBB CM team monitors all ground-up construction projects for owner-occupied and investor real estate, all renovation, rehabilitation and tenant fit loans as per policy, when the scope of work includes structural work, or if the complexity of the project and scope of work warrants CM. The scope for this role includes leading a small team of associates who are responsible for completing the monitoring activities, as well as executing monitoring for a portion of the portfolio.
Responsibilities
Leadership: Lead and inspire your team by communicating a strategic vision that translates organizational goals into clear, measurable milestones while fostering a culture of ownership and high performance. Thrive in fast-paced environments, navigating ambiguity with informed decision-making and a flexible leadership approach that adapts to diverse team dynamics. Demonstrating integrity and acting as a trusted advisor as aligned with organizational values for your direct reports, peers, and senior leadership.
Full-Cycle Project Management: Oversee commercial construction projects from setup to permanent facility transfer, including document review, inspector coordination, and the analysis of Contractor Applications for Payment to ensure projects remain on time and on budget.
Financial & Risk Administration: Manage periodic draw requests, title updates, and insurance policies while mitigating portfolio risk by ensuring strict adherence to loan requirements, program objectives, and internal bank policies.
Data Integrity & Reporting: Maintain complex monitoring systems and budgets via advanced Excel/Google Sheets; prepare detailed operational reporting on portfolio health, collateral, and advances for leadership review.
Cross-Functional Collaboration: Partner with Business Bankers, Underwriters, Closers, and Attorneys to navigate pre- and post-approval processes, providing technical subject matter expertise to ensure seamless loan closings.
Audit & Compliance Oversight: Ensure 100% compliance with security policies, regulatory requirements, and internal audit standards through diligent research and proactive problem resolution.
Relationship Management: Act as a primary point of contact for internal staff and clients, resolving complex inquiries and fostering a collaborative environment across the construction lending lifecycle.
What skills you need to bring to the table:
Strong Leadership: You will influence, challenge and enable associates and leaders to solve complex problems, determine solutions, and lead through changes as the key leadership figure.
Exceptional Communicator: You will be communicating and partnering with your team and key stakeholders across all levels of the company. Excellent verbal and written communication will be critical to your day to day work life.
Risk Management: At Capital One, every associate has the responsibility of risk management. In this role you and your teams will be responsible for running a well-managed horizontal operation that is perpetually audit ready.
Intellectual Curiosity: You will need to ask “why”, explore underlying issues, and create unique solutions to challenges. You should find motivation in understanding why problems exist and how to solve them in a fast paced, live operational environment.
Ability to Mobilize: You must have the project management and communication skills needed to drive results in the construction monitoring space.
Basic Qualifications:
High school diploma, GED or equivalent certification
At least 2 years of people leadership experience managing a team
At least 5 years of lending experience, with full-cycle responsibility for client intake, advisory, and closing
At least 5 years of construction loan experience
At least 5 years of experience using spreadsheets for monitoring and tracking a loan's lifecycle, including building formulas and creating reports with pivot tables
Preferred Qualifications:
Bachelor’s Degree or military experience
7+ years of construction loan experience
Portfolio-level management experience
Experience managing internal and external audit processes
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Plano, TX: $122,100 - $139,400 for Manager, Process Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
