At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.
The Valet Ticket Writer – Emergency Room Ramp is a critical frontline role supporting patients, families, and clinical staff during high‑stress situations. This position works in the ER valet ramp, greeting arrivals, collecting payments when applicable, gathering vehicle and customer information to issue valet tickets, and assisting with vehicle movement in the ramp to maintain safe and efficient traffic flow. The role requires urgency, empathy, and strict attention to safety.
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Greet patients, visitors, and family members promptly and compassionately upon arrival at the ER valet ramp
- Collect valet parking payments (cash and approved electronic methods) accurately and in accordance with hospital and company policies
- Capture required customer and vehicle information to generate valet tickets quickly and accurately
- Clearly explain the valet process, retrieval instructions, and next steps during emotionally sensitive situations
- Monitor traffic flow in the ER ramp and proactively communicate with valet drivers to prevent congestion or delays
- Move vehicles within the valet ramp or designated areas, when required, to maintain clear access for emergency vehicles
- Maintain strict cash-handling controls and reconcile transactions at the end of each shift
- Coordinate with valet drivers, supervisors, security, and hospital staff to support uninterrupted emergency operations
- Ensure compliance with hospital safety, privacy (HIPAA awareness), and infection-control expectations
- Keep the booth, ramp area, and work station clean, orderly, and professional at all times
- Remain calm, professional, and service-focused in fast-paced, high-pressure environments
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Ability to operate automatic vehicles; manual transmission experience preferred
- Prior cash handling experience preferred
- Basic computer or tablet skills for ticketing systems
- Strong customer service and communication skills
- Ability to remain composed and empathetic in emergency and emotionally charged situations
- Strong attention to detail and accuracy
- Sense of urgency balanced with safety
- Team-oriented with clear communication skills
- Dependable and punctual
REQUIREMENTS:
- Must be at least 18 years of age
- High school diploma or equivalent preferred
- Valid driver’s license with an acceptable driving record
- Must successfully pass a background check, in accordance with company policy and applicable laws
- Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E‑Verify program to confirm employment eligibility.
PHYSICAL DEMANDS:
- Ability to stand or sit for extended periods in the valet ramp/booth area
- Ability to walk, bend, and move quickly within the parking ramp
- Ability to drive vehicles short distances safely and efficiently
WORKING CONDITIONS:
- Ability to work outdoors and indoors in varying weather, noise, and traffic conditions
- Availability to work flexible hours, including nights, weekends, and holidays
OTHER DUTIES:
Please note this job description is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice
Join our team and enjoy an outstanding benefits package, including:
(Full Time Only)
- Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
- Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
- Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
- 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
- Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
- Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.
(Part Time)
- 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
- Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.
- Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
Union:
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If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).
The Reimagined Parking family of nationally recognized operating companies–Impark, Lanier Parking, Republic Parking, AmeriPark, and Park One—is a leading people-driven, tech-powered parking solutions provider. Our workforce of 6,500 manages 2,500 high-density parking facilities across 275 North American cities, generating 34 million digital transactions annually.
Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
United States - California applicants only:
The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.
Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.
