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Corpay Virtual Career Fair: Now Hiring: Customer Retention and Account Management Positions

Corpay -
Brentwood, TN

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Job Details

Full-time
$19.81 - $23.00 an hour
7 days ago

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Work from home
Parental leave
Vision insurance
401(k) matching
Professional development assistance
Referral program

Qualifications

Account development
Administrative experience
High school diploma or GED
Organizational skills
Account management experience

Full Job Description

Company Overview

Corpay is a global corporate payments company dedicated to simplifying financial transactions for businesses and consumers. Our innovative payment solutions help clients manage expenses related to travel, vehicle operations, and vendor payments efficiently, saving time and reducing costs.

Overview

Corpay is hosting an Virtual Career Fair on July 21, and July 22, 2026 from 9:00 am CST to 4:00 pm CST. This event is designed for high-performing professionals and qualified candidates seeking exciting new opportunities. This curated event will connect attendees with hiring leaders and recruiters. These positions are located onsite at our Brentwood, TN location. In this role, you will provide excellent customer experience, assist with customer inquiries to help resolve immediate need. We are looking for enthusiastic individuals who possess strong high volume customer service, client support, retention, and administrative skills with a collaborative spirit to represent their respective organizations effectively. Join us to contribute to delivering exceptional client experiences while advancing your career in a supportive, growth-focused organization.

Event Qualifications & Details:

Attendance is limited and based on qualifications and experience.
To be considered for an invitation, please submit your resume/application.
Selected candidates will receive event details and confirmation via email.

Customer Retention Specialist (Fleet Advisor)for our North America Fuel Division. In this role, you will support all customer needs by handling day-to-day client inquiries via inbound and outbound calls, emails, and other communication channels. Client loyalty is the primary focus and measure of success. Creating reliable customer experience by anticipating client needs, resolving issues quickly, and maximizing the value of Corpay products and services. Serving as the client advocate and single point of contact for complex issues, while recommending best practices, cross-selling opportunities, and collaborating with internal teams to drive loyalty. You will report to the Supervisor of Account Management.

Compensation: An estimate of the minimum and maximum hourly range is $19.00 - $23.00 an hour + quarterly incentives up to $1,500 per quarter.

Role Responsibilities

The responsibilities of the role will include:

Creating and maintaining client loyalty across diverse customer needs and roles.
Handling Corpay-specific products, systems, and processes with expertise.
Resolving customer issues and inquiries through one-call resolution with full accountability.
Demonstrating tenacity in troubleshooting and ensuring a seamless customer experience.
Contacting clients proactively to prevent service disruptions and resolve issues quickly.
Conducting planned and unplanned outreach to support client experience and loyalty.
Training customers by phone or web to implement products or onboard new users.
Researching and resolving credit-related issues, including billing, reconciliation, and write-offs.

Qualifications & Skills

High school diploma: some college preferred
2+ years of customer service and client support experience
Reliable, adaptable, and quick to learn new systems and products
Skilled in issue resolution, account management, and proactive problem-solving
Strong customer care with empathy and focus on client satisfaction
Proficient with basic computer applications

Various levels of Account Managers within our North American Fuel division. In this role, you will serve as the primary client services contact that is responsible for supporting retention, client satisfaction and issue resolution for your assigned accounts. This position is responsible for assisting with all aspects of client relationships to ensure satisfaction and effective use of products and services. Account Managers are assigned a portfolio of customers and are responsible for understanding and resolving issues pertaining to products and services utilized by the client. You will report directly to the Account Manager supervisor and regularly collaborate with various departments.

Compensation: An estimate of the minimum and maximum salary range is $50,000 – $70,000 depending on the level.

Role Responsibilities

The responsibilities of the role will include:

Acting as the main liaison for assigned clients, providing responsive and thorough account support, problem resolution, and data analysis
Handling inbound communication (email and phone) from clients with professionalism and urgency
Developing and implementing a strategic growth plan for your clients based on contract specifications, client needs, and operational considerations
Leading regular check-ins and scheduled calls to review performance, provide updates, and conduct training and education sessions as necessary
Making recommendations or advocating on behalf of the customer regarding account changes, financial or transactional accommodation, or ongoing support needs
Anticipating client needs and proactively presenting service solutions to ensure continued satisfaction and retention
Ensuring client retention and satisfaction through consistent engagement and high-quality service delivery
Troubleshooting client issues to determine root cause and coordinate resolution across system, training, or configuration areas

Qualifications & Skills

Between 2-4 years of call center or customer service experience required
Prior experience in account management or client-facing roles preferred
Comfortable managing a high-volume client base while maintaining personalized service
High School diploma or GED required; Bachelor's Degree or equivalent work experience preferred
Proficiency in Microsoft Office suite; familiarity with Salesforce is a plus
Strong communication, problem-solving, and organizational skills are essential
Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner

Job Type: Full-time

Pay: $19.81 - $23.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance
Work from home

Work Location: Hybrid remote in Brentwood, TN 37027

Apply Now

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