Top 622 Voip application engineer Jobs

Application Support Engineer - UCaaS / VOIP
Cytracom —McKinney, TX
- Full-time
- Mid-level
- Communication skills
- Paid holidays
- Disability insurance
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VoIP Operations Engineer (Mid-Level)
SingleComm —Remote
- Full-time
- Remote
- Mid-level
- Presentation skills
- Communication skills
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Platform Engineer
Sharpen Technologies Inc. —Remote
- On call
- Remote
- DevOps
- Mid-level
- 1 year
- Health savings account
- Health insurance
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Senior Network Engineer (firewall experience required)
Heico —Hollywood, FL
- $90,000 - $135,000 a year
- Full-time
- Computer Science
- Customer service
- 5 years
- Health savings account
- Health insurance
Quick Apply
NCIS VTC Engineer | Active TS/SCI clearance
General Dynamics Information Technology —Quantico, VA
- $128,039 - $173,229 a year
- Customer service
- 5 years
- Bachelor of Science
- Paid time off
- 401(k) matching
Product Support Engineer
Voice Products Inc —Fresno, CA
- $80,000 - $90,000 a year
- Urgently hiring
- Hybrid work
- Background check
- Clean driving record
- Mid-level
- Paid holidays
- Health insurance
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Implementation Engineer - Service Delivery
Spectrotel —Neptune City, NJ
- Call employer
- Microsoft Excel
- Maintenance
- Mid-level
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Senior Network Engineer - On-Site
SOUTHWESTERN HEALTHCARE INC —Evansville, IN
- Full-time
- Computer Science
- 5 years
- Research
- Health insurance
- Dental insurance
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1d
Unified Communications Engineer - Senior
Amentum —Warrenton, VA
- $155,000 - $175,000 a year
- Full-time
- 8 years
- Bachelor's degree
- Team management
- Health savings account
- Relocation assistance
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Senior Systems & Network Administrator
MODERN DISPOSAL SERVICES. —Lewiston, NY
- $95,000 - $120,000 a year
- Full-time
- Computer science
- 6 years
- Computer Science
- Health savings account
- Paid holidays
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Network Engineer
Tennessee Housing Development Agency —Nashville, TN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
6d
Associate Manager, Software Engineer
L3Harris Technologies —Camden, NJ
- $132,000 - $189,000 a year
- Full-time
- Java
- Bachelor's degree
- Mentoring
- Paid holidays
- Disability insurance
Cisco Voice and Video Technician 2
AMERICAN SYSTEMS —Chantilly, VA
- $35 - $40 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Retirement plan
13d
UC Engineer - Senior
Amentum —Fort Meade, MD
- $180,000 - $210,000 a year
- Full-time
- System design
- In-person
- Senior level
- Health savings account
- Health insurance
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Principal Unified Communications Engineer
Amentum —Warrenton, VA
- $175,000 - $195,000 a year
- Overtime
- Microsoft Outlook
- 11+ years
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
Senior Unified Communications Engineer
Amentum —San Antonio, TX
- $145,000 - $160,000 a year
- Overtime
- Microsoft Outlook
- High school diploma or GED
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Sr. System Architect - Voice & VoIP Systems (Remote)
Motus Recruiting and Staffing —Portland, OR
- $68 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- System design
- Health insurance
- Dental insurance
Quick Apply
2d
Senior WAN Encryption Engineer & Architect
Virginia Tech Applied Research Corporation —Arlington, VA
- $225,000 - $275,000 a year
- Full-time
- Travel
- US work authorization
- Senior level
Quick Apply
2d
Network Engineer Level 3--Beaumont, TX
Complete Staffing LLC —Beaumont, TX
- $0.48 per mile
- Background check
- Up to 50% travel
- Pass drug screening
- Health insurance
- Cell phone reimbursement
Quick Apply
13d
Principal Unified Communications Engineer
Amentum —San Antonio, TX
- $160,000 - $180,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- 11+ years
- Health savings account
- Health insurance
Quick Apply

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Application Support Engineer - UCaaS / VOIP

Cytracom -
McKinney, TX

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Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Customer communication

Full Job Description

About Us:

Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces.

Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that enables businesses to deploy zero-trust networks, enforce compliance and eliminate traditional firewalls and VPNs.

Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs and enables their customers to experience seamless communication and collaboration regardless of physical location.

Here's a closer look at this key role:

The Application Support Engineer serves as a frontline technical expert for our UCaaS and VoIP platform, delivering fast, accurate, and customer-focused support to end-users and partners. This role plays a critical part in customer retention, product adoption, and overall experience by resolving issues efficiently and ensuring seamless communication services.

You will be the first technical voice customers interact with, setting the tone for trust, clarity, and confidence in our platform. Success in this role directly impacts customer satisfaction, churn prevention, and long-term growth.

Responsibilities:

Provide world-class technical support through clear troubleshooting, proactive communication, and efficient resolution of voice, networking, and platform-related issues.

You will:

Diagnose and resolve VoIP, PBX, SIP, networking, and hardware-related issues
Support customer onboarding and technical implementations
Collaborate cross-functionally to resolve complex cases
Follow structured escalation paths while owning customer outcomes

This role requires technical curiosity, accountability, and a strong customer-first mindset.

Technical Support & Troubleshooting

Diagnose and resolve VoIP call quality issues (latency, jitter, packet loss, QoS, SIP signaling)
Troubleshoot PBX configurations, call routing, device provisioning, and number management
Support hardware setup including IP phones, routers, and networking equipment
Assist with fax (Cfax) troubleshooting and integrations
Work with third-party vendors and carriers when necessary to drive resolution
Analyze logs, traces, and system behavior to determine root cause

Ticket & Queue Management

Manage Zendesk tickets, calls, and chats with strong prioritization skills
Meet and exceed SLAs while maintaining high-quality documentation
Own your backlog and proactively escalate risks to SLA compliance
Maintain accurate case notes and technical documentation

Customer Experience & Communication

Communicate technical concepts clearly to both technical and non-technical customers
Set expectations effectively and follow through until resolution
Turn escalations into opportunities to reinforce trust
Deliver high CSAT through professionalism and empathy

Collaboration & Escalation

Triage and escalate complex issues to T2/T3 teams when appropriate
Provide complete technical context during handoffs
Participate in daily stand-ups and team collaboration sessions
Contribute to knowledge base improvements and documentation updates

Operational Excellence

Participate in an on-call rotation and meet escalation SLAs
Continuously expand product and integration knowledge
Contribute feedback to Product and Engineering based on customer trends
Meet defined KPIs for resolution time, CSAT, ticket quality, and productivity

Competencies:

Ability to thrive under pressure
Creative and analytical thinking
Problem-solving mindset
Self-managed
Ability to multitask effectively
Passion for technology and their work
Working knowledge of Zendesk
De-escalation techniques
Strong empathy for the customer and the ability to tailor communication for the given audience

Attributes:

Self-disciplined
Team player
Detail-oriented
Inquisitive nature
Commitment to excellence

Our Benefits:

Medical, dental, and vision insurance is available
401K
Disability and Life insurance
Paid vacations and holidays
Flexible PTO policy
Casual, laid-back work environment
Free refreshments
Standing desks

Cytracom, LLC is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.

Quick Apply

Refine Your Search

voip application engineer jobs

Application Support Engineer - UCaaS / VOIP

VoIP Operations Engineer (Mid-Level)

Platform Engineer

Senior Network Engineer (firewall experience required)

NCIS VTC Engineer | Active TS/SCI clearance

Product Support Engineer

Implementation Engineer - Service Delivery

Senior Network Engineer - On-Site

Unified Communications Engineer - Senior

Senior Systems & Network Administrator

Network Engineer

Associate Manager, Software Engineer

Cisco Voice and Video Technician 2

UC Engineer - Senior

Principal Unified Communications Engineer

Senior Unified Communications Engineer

Sr. System Architect - Voice & VoIP Systems (Remote)

Senior WAN Encryption Engineer & Architect

Network Engineer Level 3--Beaumont, TX

Principal Unified Communications Engineer

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