IT & Internet Banking
Fayette County National Bank is looking for an IT & Internet Banking Manager to join our team.
Job Summary & Responsibilities:
This position will be full time and part of the IT Team, reporting to the Senior Management. This team member will perform various daily production support activities ranging from reviewing and processing exceptions, supporting access management reviews, various types of testing, data analysis, information tracking, responding to group mailbox items, and more. This resource will be expected to develop a broad and deep knowledge base of the online/mobile banking systems, products, services, and related processes, and use that knowledge to assist all customers with account inquiries and requests. This position will work primarily from the Fayetteville, WV Office. This is not a remote position.
Key responsibilities will include, but are not limited to:
- Fulfillment of various daily support requests coming from bankers, and in some cases clients.
- Support daily system access request handling and periodic access reviews.
- Become knowledgeable on the core Retail Digital Banking platform and related systems or services.
- Perform various system, process, and control testing activities.
- Perform research, data analysis, information/performance tracking, and other business analyst activities.
- Serve as the Digital Banking Manager to review bill payment servicing requests, fraud claims, and daily settlement activities.
- Serve as a liaison to provide direct support to client-facing staff related to online/mobile banking and assist with timely research and response to questions or requests for clarifications or guidance.
- This role will be responsible for certain recurring tasks with various frequencies, but a portion of the responsibilities will involve ad hoc activities.
- Review certain monitoring reports and determine the most appropriate action to take and facilitate such.
- Preparation of meeting notes, written analysis, metrics, and other reporting for management may be necessary at times.
- Assist with internal and external audit preparations, as well as periodic risk assessments, and quality control activities.
- Advise departmental management on opportunities, risks, concerns, and other operational matters.
· Monitoring of IT systems to detect cybersecurity events for analysis and assessment. Perform the initial investigation of potential threats, intrusion attempts, suspicious behavior, and other security events, either identifying false positives, resolving completely, or escalating, depending on the severity. In addition, participate in threat and vulnerability management, cybersecurity awareness administration, governance, and security-related initiatives to help strengthen and protect FCNB’s overall security posture.
Requirements:
- Strong analytical skills including the ability to think critically, assess information and scenarios for potential risks or impacts to clients and bank, and react/respond appropriately.
- Must be a self-starter, highly motivated to learn and demonstrate ownership of role, and able to execute without constant supervision.
- Must have a problem solver and results oriented mindset, and a drive for delivering high-quality results in an efficient manner.
- Must be able to successfully manage a comprehensive task list or book of assignments daily while staying in alignment with the macro/big picture goals. Must work well under pressure and have proven organization, prioritization, and time management skills.
- Ability to manage to procedures and performance metrics, including the ability to inform tuning or creation of procedures or metrics, and the ability to adjust performance based on data insights and metrics.
- Strong listening and communication skills, ability to verbally convey clear ideas/information, and prepares sound written materials (e.g., emails, procedures, etc.).
- Strong business acumen and professionalism, along with strong personal leadership competencies and the ability to negotiate and influence others when asserting ideas, recommendations, etc.
- Bachelor’s degree in a business-related field or 3 years in retail banking or financial services; or 2 years on an internet/mobile/virtual banking team or a related support role desired
- High proficiency with MS-Office software products and online/mobile banking related apps.
FCNB hires people from a variety of backgrounds, we offer opportunities for career progression, and we'll work with you to explore your career path and goals. We invest in our employees by providing Profit Sharing, health/dental/vision insurance, volunteer opportunities in the community and a full range of additional benefits.
Pre-employment credit check, criminal background check and drug screening is required.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Relocate:
- Fayetteville, WV 25840: Relocate before starting work (Required)
Work Location: In person
