Top 2 Vonage Jobs | SimplyHired

Junior Customer Success Manager (API)
Vonage —Tokio, TX
- Remote
- English
- Communication skills
- Entry level
- Health insurance
- Opportunities for advancement
Quick Apply
Alliance Partner Executive - Salesforce
Vonage —Chicago, IL
- $130,686 - $171,526 a year
- Remote
- Marketing
- Writing skills
- Analysis skills
- Opportunities for advancement
Quick Apply

Discover related jobs

Based on your search for vonage jobs.

Lead Corporate Investigator
Lumen Technologies —Remote
Analyze facts, documentation, and patterns to develop clear, well-supported findings. This role will report to the Manager of Corporate Investigations and sits…
$84,629 - $124,122 a year
14d
Business Intelligence Analyst
Lumen Technologies —Remote
Bachelor’s degree or equivalent experience in analytics, information systems, or a related field. Design, develop, and maintain solutions using Power Apps,…
$67,703 - $99,297 a year
8d

I want to receive the latest job alert for vonage

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

vonage jobs near

Partner Sales Executive jobs in Worthington, OH

Executive Chef jobs in Cleveland, OH

Partner Sales Executive jobs in Tyler, TX

Partner Sales Executive jobs in Boston, MA

Executive jobs in Atlanta, GA

Partner Sales Executive jobs in Houston, TX

Executive Assistant jobs in Salt Lake City, UT

Customer Success Manager jobs in Scottsdale, AZ

Customer Success Manager jobs in Vernon Hills, IL

Retail Store Manager jobs in Dallas, TX

Customer Success Manager jobs in Boston, MA

Customer Success Manager jobs in Fargo, ND

Customer Success Manager jobs in Nashville, TN

Retail Store Manager jobs in Syracuse, NY

Junior Customer Success Manager (API)

Vonage -
Tokio, TX

Quick Apply

Job Details

Benefits

Health insurance
Opportunities for advancement
Life insurance

Qualifications

Customer communication
English
Japanese

Full Job Description

Join Vonage and help us innovate cloud communications for businesses worldwide!

About Vonage API

Vonage API is a global leader in Communications Platform as a Service (CPaaS), enabling businesses to seamlessly integrate messaging, voice, video, and authentication capabilities into their applications. Our mission is to power meaningful conversations and connections through innovative cloud communications solutions.

Why this role matters:

As a Customer Success Manager (CSM) at Vonage API, you will play a critical role in ensuring our customers achieve their business objectives through our API solutions. You will be responsible for driving adoption of our communication APIs, fostering strong customer relationships, and ensuring long-term customer satisfaction and retention. This role requires a proactive, customer-centric approach with a strong understanding of CPaaS solutions and how they deliver value to businesses.

Your key responsibilities:

Relationship Management: Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and strategic partner.
Customer Advocacy & Success Planning: Understand customer goals, develop success plans, and align API solutions to drive business value.
Product Adoption & Optimization: Monitor usage patterns, identify opportunities for expansion, and provide best practices to maximize API adoption.
Proactive Engagement & Issue Resolution: Act as the voice of the customer within Vonage, collaborating with support, product, and engineering teams to address challenges and improve the customer experience.
Renewals & Expansion: Identify upsell and cross-sell opportunities to drive revenue growth and customer retention.
Training & Enablement: Provide ongoing education and resources to ensure customers are leveraging the full potential of Vonage API solutions.
Feedback & Insights: Collect and relay customer feedback to internal teams to influence product improvements and roadmap priorities.

What you'll bring

Fluent English and Japanese is a must
Experience: any experience in Customer Success, Account Management, or a similar customer-facing role within a SaaS, CPaaS, or technology-driven company is an advantage
Technical Acumen: Familiarity with APIs, cloud communications, and software integration processes.
Customer-Centric Mindset: A strong passion for customer success and the ability to foster meaningful relationships.
Communication & Problem-Solving: Excellent verbal and written communication skills with a strategic problem-solving approach.
Collaboration: Ability to work cross-functionally with product, sales, and support teams to drive customer success.
Data-Driven Approach: Comfortable analyzing customer usage data to identify trends and opportunities.
Adaptability & Proactiveness: Ability to thrive in a fast-paced environment and proactively address customer needs.

Why Join Vonage API?

Be part of a cutting-edge technology company driving digital transformation.
Work with a talented and passionate team dedicated to customer success.
Opportunity to make a significant impact on customer experiences and business growth.
Competitive salary, benefits, and career growth opportunities.

How you'll benefit:

Medical Insurance
Group Life Insurance
Unlimited Discretionary Time Off
Three Paid Volunteer Days a Year

Join us in shaping the future of cloud communications! Apply today to become a Customer Success Manager at Vonage API.#LI

#LI-MW1

There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Quick Apply

Refine Your Search

vonage jobs

Junior Customer Success Manager (API)

Alliance Partner Executive - Salesforce