At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
We are seeking an experienced and strategic Benefits Manager to support the design, administration, compliance, and continuous improvement of our employee benefits programs in the United States. This role is responsible for managing day-to-day benefits administration while helping to ensure our programs are competitive, compliant, cost-effective, and aligned with employee needs and business objectives. Reporting to the VP, US Benefits, the Benefits Manager serves as a key internal subject matter expert and works closely with Human Resources, Finance, Legal, Payroll, HRIS, external vendors, consultants, and auditors. The ideal candidate brings broad-based benefits experience across one or more areas such as health and welfare, retirement, leave of absence, financial protection benefits, voluntary benefits, and wellbeing.
Plan Administration
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Manage the administration of employee benefits programs
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Serve as a subject matter expert on benefits-related policies, programs, processes, and employee inquiries.
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Manage escalated benefits issues with a high level of customer service, professionalism, and confidentiality.
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Ensure plan operations are administered in accordance with plan documents, summary plan descriptions, internal policies, and applicable legal and regulatory requirements.
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Partner with internal stakeholders and third-party vendors to ensure accurate and timely administration of benefit plans.
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Assist with open enrollment planning, execution, employee communications, and system readiness.
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Collaborate with HRIS, Payroll, and other teams on benefits system configurations, file feeds, integrations, and process improvements.
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Recommend and implement process improvements to increase efficiency, compliance, and employee satisfaction.
Compliance and Fiduciary Oversight
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Ensure compliance with applicable federal, state, and local laws and regulations related to employee benefits, such as ERISA, COBRA, HIPAA, FMLA, ACA, Section 125, and other relevant requirements.
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Assist with plan documentation, summary plan descriptions, notices, reporting, and other required materials.
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Coordinate and oversee annual compliance testing, Form 5500 filings, audits, nondiscrimination testing, plan amendments, and required participant notices.
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Identify operational or compliance risks and lead corrective action efforts, including coordination of corrections under applicable IRS or DOL programs when needed.
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Support committee governance, including preparation of meeting materials, documentation of committee actions, tracking of decisions, and follow-up on action items.
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Assist fiduciary committees and senior leadership in fulfilling governance responsibilities related to plan oversight, vendor management, and participant outcomes.
Vendor Oversight
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Manage relationships with third-party vendors including third-party administrators, insurance providers, recordkeepers, actuaries, consultants, legal counsel, and other benefit service providers.
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Monitor vendor performance against service-level expectations and contractual obligations.
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Support RFPs, contract negotiations, fee assessments, and implementation of service model enhancements.
Strategy and Plan Design
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Support benefits strategy by analyzing benefits data (including but not limited to program effectiveness, market competitiveness, employee experience, and cost trends) to support decision-making, reporting, and program recommendations.
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Recommend and implement plan design enhancements aligned with company objectives, participant needs, market practices, and regulatory developments.
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Evaluate legislative and regulatory changes and provide recommendations regarding plan design, administration, communications, and operational impacts.
Participant Experience and Communications
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Partner with vendors to develop and oversee communication strategies to support employee education and communications to improve understanding and utilization of benefit programs.
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Draft and/or review employee-facing communication materials for accuracy and effectiveness.
Reporting, Controls, and Audit Support
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Partner with Benefit Operations Manager to monitor and audit benefits processes, data integrity, payroll deductions, eligibility files, and vendor performance to identify and resolve issues.
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Maintain strong internal controls over plan administration, payroll interfaces, reconciliations, and financial reporting.
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Lead support for internal and external audits
Qualifications
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Bachelor’s degree in Human Resources, Business Administration, Finance, or a related field, or equivalent combination of education and experience.
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5+ years of progressive experience in benefits administration, benefits consulting, total rewards, or a related HR function.
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Broad knowledge of U.S. employee benefits programs and applicable regulations.
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Experience supporting multi-state employee populations.
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Experience working with benefits vendors, consultants, carriers, and internal cross-functional partners.
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Strong knowledge of benefits compliance requirements and plan administration best practices.
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Strong project leadership and organizational skills, with demonstrated ability to manage multiple priorities, solve problems, and drive projects forward in a fast-paced environment.
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Demonstrated experience managing complex vendor relationships and large-scale implementations and benefits program changes.
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Strong analytical skills with the ability to interpret data, identify trends, and make recommendations.
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Excellent written and verbal communication skills, with the ability to explain complex benefits information clearly.
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Strategic thinker with enterprise mindset and strong execution orientation.
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Strong financial acumen and attention to detail, including experience with budgeting, forecasting, and cost management.
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Commitment to confidentiality.
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Collaborative and cross-functional mindset.
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Proficiency with HRIS (Workday), payroll systems (ADP Globalview), Microsoft, and benefits administration platforms.
#LI-CM
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
US applicants: Click here to view the EEOC "Know Your Rights" poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected].
