Job Title: Logistics Coordinator
Job Description: Handles shipments for customers, from the planning stage to the actual movement; performs delivery follow-up. The job will address both domestic and international shipments while ensuring compliance with import/export regulations.
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Revise shipment instructions and quote once received and request information missing if needed.
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Create shipper, consignee, and vendor in the system.
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Collect payment if customer is PIA or COD.
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Schedule daily pickups with several vendors.
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Revise shipment documentation and confirm that cargo and commercial invoice or packing list match.
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Request to commercial support quote once the CSA receives the pre alert from WCA/Agents
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Revise consignment instructions when providing services to WCA.
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Request Electronic Export Declaration authorization to customer and shipper.
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Filling AES if shipment value is over $2,500
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Request bookings as needed.
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Send loading plans with booking and instructions to the warehouse.
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Revise WHR and identify cargo if needed.
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Send OHR to customer as needed and requested depending on the account.
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Generate shipment documentation and send pre alert the ocean and airline, broker, and customers from CW1. (AWB, MBL, HBL, Delivery Order, Pickup Orders, Pre alerts, AN)
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Follow up until cargo arrives to destination and keep the customer updated.
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Notifies the customer on shipment delays and updates related the shipment
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Open consol for all shipments.
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Update milestones.
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Attached shipment documentation on eDocs accordingly.
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Request interchange to vendors that provide drayage service to confirm charges as chassis and demurrages.
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Request invoice to vendor as needed to avoid discrepancies.
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Invoice shipments or provide cost sheet to billing clerk.
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Attached POD to CW
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Respond emails on a timely matter.
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Respond to discrepancies on a timely matter.
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Open disputes with vendors.
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Hacienda transmission of domestic shipments.
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Follow up with customer storage charges if applicable.
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Notify volume changes to direct supervisor and sales representative.
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Notify the customer/sales representative short or damages cargo upon arrival.
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Notify cargo damage to claims department with corresponding backup.
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Revise carrier BOL’s once the cargo is delivered or picked up to report shortage or damages.
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Responsible to manage several on hand reports.
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Report and document any irregularities to Supervisor immediately.
Education and Experience:
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At least 1 year of Logistics or freight forwarding experience is required.
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At least 1 year of direct customer service experience.
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At least 1 year of experience in logistics and supply chain management software (Magaya, Qwyk, and Simpliship preferred).
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A college degree is not required but preferred.
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Excellent communication skills, both written and verbal in English (required) and Spanish (preferred, but not required).
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Good management and organizational skills.
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Strong problem-solving skills.
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Able to collaborate in a team-oriented environment.
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Multi-tasking abilities.
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Able to work under pressure.
