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User Support & Training Specialist

E Logic
Atlanta, GA

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Job Details

Full-time
From $60,000 a year
13 days ago

Qualifications

Non-technical user support
Content creation for technical audiences
Enterprise software
Presentations for conferences or internal meetings
Training material drafting
Enterprise software support
Accessibility consulting
Developing technical user guides

Full Job Description

E-logic is hiring a User Support & Training Specialist to deliver comprehensive tier-1 and tier-2 technical help desk support, build user enablement programs, and author technical documentation for Secure HIV-TRACE program from Centers for Disease Control and Prevention (CDC).. You will act as the primary point of contact for end-user inquiries, troubleshooting software issues, and creating accessible instructional materials, including user manuals, admin guides, and video tutorials.

Key Responsibilities

Provide tier-1 and tier-2 technical help desk support to public health users, troubleshooting application issues promptly.
Author comprehensive user manuals, administrator guides, FAQs, and technical documentation.
Develop and conduct virtual training sessions, webinars, and onboarding materials for system users.
Ensure all user documentation, web content, and training materials strictly adhere to Section 508 accessibility compliance.

Qualifications

Proven experience providing user support and help desk assistance for enterprise software applications.
Strong technical writing skills with experience creating user manuals and instructional guides.
Mandatory expertise and familiarity with Section 508 compliance and web accessibility
standards.
Excellent interpersonal communication skills and presentation abilities.

Important Notice:

This role is part of a proposal for Centers for Disease Control and Prevention (CDC). Hiring is contingent upon the selection of the consultant. Selected candidates will be included in the proposal and must authorize the use of their resume for submission.

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