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Content Experience Designer - Web, Mobile App and CRM

Volvo Cars AB -
Mahwah, NJ

Apply Now

Job Details

$82,947 - $154,044 a year

Qualifications

Cross-platform strategy
Responsive design
Mobile applications
Content editing
UX writing
Data analytics
User flows
Mobile app design
Accessibility in interaction design
Content architecture
Design research
Information architecture
Web writing
Conversion rate optimization (CRO)
Mobile design

Full Job Description

Let's introduce ourselves

Content Experience Designer - Web, Mobile App and CRM

Mahwah, NJ (on-site)

The Content Experience Designer is responsible for creating and optimizing end-to-end customer experiences across Volvo Cars’ digital ecosystem, including web, mobile app, and CRM platforms. This role combines content strategy and execution, UX/UI design, and data-driven optimization to deliver intuitive, personalized, and high-performing digital experiences that align with business goals.

In this role, you will bring our digital content experience strategy to life by shaping seamless user journeys and clear, compelling interface content. You will help ensure every interaction across our channels feels intuitive, personalized, and aligned with user needs and business goals.

What you'll do

Design end-to-end digital experiences across web, mobile app, and CRM platforms, ensuring consistency and usability across all touchpoints
Develop engaging content in alignment with Volvo brand guidelines supporting local market communication and positioning strategy across our owned platfomrs
Develop wireframes, prototypes, and user flows that translate business requirements into intuitive customer experiences
Create and refine copy and content to ensure clarity, consistency, and alignment with customer journeys
Maintain UX/UI standards, ensuring alignment with Volvo brand, accessibility, and design system guidelines
Collaborate with product, engineering, UX, and data teams to deliver digital experiences that are both scalable and performant
Use data, research, and user feedback to continuously improve digital experiences and optimize performance
Partner with product and analytics teams to identify opportunities for personalization, AI-driven enhancements, and experience innovation

What you'll bring

Core Qualifications

3+ years of experience in digital product, content, UX, or marketing design—or a related field
Experience designing end-to-end customer journeys across web, mobile apps, and CRM platforms
Hands-on experience with UX writing content strategy, information architecture, and interaction design
Proven ability to use customer insights, analytics, and testing to improve digital experiences and conversion
Strong knowledge of journey mapping, lifecycle marketing, personalization, and omnichannel experiences
Proficiency in Figma, Adobe Creative Suite, or similar tools
Strong writing, editing, and communication skills
Solid understanding of responsive design, accessibility, and user-centered design principles

Preferred Qualifications

Degree in Design, Human-Computer Interaction, Digital Media, or related field
Automotive experience, or premium consumer brand experience
Familiarity with SEO, analytics, and content strategy
Strong cross-functional collaboration skills
Creative problem-solving with strong attention to detail
Ability to manage multiple projects in a fast-paced environment

Skills & Competencies

User-centered design and customer empathy
Ability to translate complexity into simple, intuitive experiences
Data-driven mindset with a focus on continuous improvement
Cross-functional collaboration and stakeholder communication
Attention to detail and commitment to quality

Salary Range

$82,947 to $154,044

Compensation is determined based on experience, qualifications, internal equity, location and company guidelines

Apply Now

Refine Your Search

web app designer jobs

Content Experience Designer - Web, Mobile App and CRM

UI/UX Designer — Digital Platform & Mobile App

Senior Product Designer – MLB App, Web and Streaming

Web Developer, Casino

Associate Web App Engineer

Senior Product Designer (AI Builder)

Product Designer, Design Systems

Graphic Designer for Social Media Team

Senior Product Designer

Mobile Applications Developer

Senior Product Designer – MLB App, Web and Streaming

UI Designer

Product Designer, Branded Mobile App

Principal UX Designer

Senior Software Engineer, Assurance

UX Designer I / II

Full Stack Web Developer

Product Designer

Product Designer, App Store

Web Developer (WordPress / Shopify / Web App)

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