Top 5975 Web support analyst Jobs

IT Helpdesk Analyst (Level 1 / L1 Support)
AHU Technologies Inc —Washington, DC
- $21 - $24 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
IT Service Desk Support Analyst-Level 1- Operations Support Mgr
TELUS Agriculture & Consumer Goods —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- Bachelor of Science
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Data Analyst
ComputerCare —Remote
- $80,000 - $115,000 a year
- Full-time
- Remote
- SQL
- US work authorization
- Scripting
- Commuter assistance
- Health savings account
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Tier 1 Support Specialist - US Remote
PerfectServe —Remote
- $19 an hour
- Weekends as needed
- Remote
- English
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
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4d
Salesforce Developer (Salesforce/Fonteva)
American Retirement Association —Arlington, VA
- $110,000 - $125,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Salesforce
- Mid-level
- Free parking
- Profit sharing
Quick Apply
Enterprise Imaging Informatics Supervisor
SYSTEM West Virginia University Health System —Morgantown, WV
- Full-time
- Microsoft Excel
- Computer Science
- Hospital
Paid Media Strategist
Evolutions Brands, Inc. —Lake Dallas, TX
- $70,000 - $85,000 a year
- Full-time
- Background check
- Marketing
- Mid-level
- AD&D insurance
- Paid holidays
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Systems Analyst / Systems Analyst II / Sr. Systems Analyst
AIPSO —Johnston, RI
- $65,000 - $134,900 a year
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Inside Sales Specialist - 50/50 Program
Apogee Insurance Group —Wayne, PA
- Office
- Experience equivalent to degree accepted
- In-person
- Food provided
Quick Apply
Treasury & Collections Analyst
Web Industries Inc —Marlborough, MA
- $50,000 - $70,000 a year
- Full-time
- Oracle
- Mid-level
- Office
- Employee stock ownership plan
GIS Developer (2014)
OSMOSE UTILITIES SERVICES INC —Atlanta, GA
- From $90,000 a year
- Full-time
- Background check
- Computer Science
- System design
- Health savings account
- Disability insurance
Property Tax Assistant
DuCharme, McMillen & Associates, Inc. —Indianapolis, IN
- Overtime
- Microsoft Word
- Office
- Administrative experience
- Paid parental leave
- Parental leave
Quick Apply
System Support Analyst
Amergis Healthcare Staffing —Columbia, MD
- $22 - $24 an hour
- Computer literacy
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
4d
Test Engineer
S&B Industry, Inc. —Fort Worth, TX
- $65,000 - $70,000 a year
- Full-time
- Software troubleshooting
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Director, Applications Development (ERAS)
Association of American Medical Colleges —Washington, DC
- $186,745 - $219,700 a year
- Full-time
- Computer Science
- Bachelor of Science
- AWS
- Paid parental leave
- Paid holidays
EDI - Integration Specialist
Harbor Wholesale —Seattle, WA
- $70,000 - $105,000 a year
- Full-time
- Computer Science
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Military Analyst
Metron —Aurora, CO
- $100,000 - $160,000 a year
- Evening shift
- Engineering
- System design
- Analysis skills
- Profit sharing
- Paid parental leave
Quick Apply
Senior Software Engineer - Java/J2EE
Unum Group —Chattanooga, TN
- $89,400 - $183,500 a year
- Full-time
- Computer science
- 6 years
- Computer Science
- Disability insurance
- Health insurance
Software Engineer II - Java/J2EE
Unum Group —Chattanooga, TN
- $73,300 - $150,500 a year
- Full-time
- Computer science
- Computer Science
- Research
- Disability insurance
- Health insurance
Jr. Web Marketing Specialist - Analytics Track
webfx.com —Harrisburg, PA
- $47,000 - $50,000 a year
- Multiple hires
- Google Workspace
- Customer service
- Office
- Profit sharing
- Wellness program
Quick Apply

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IT Helpdesk Analyst (Level 1 / L1 Support)

AHU Technologies Inc -
Washington, DC

Quick Apply

Job Details

Full-time
$21 - $24 an hour

Qualifications

Desktop computer repair
Knowledge management
Email customer support
Bachelor's degree in information technology
Smartphone (troubleshooting support)
IT user and group management
MCP
Phone communication
Incident report management
Incident management software
In-person customer service
Mid-level
Software installation
Bachelor's degree
Productivity software support
Desktop (troubleshooting support)
Computer management
Incident management operations support
Desktop applications
Customer service knowledge base
macOS
Web applications
Customer support
Productivity software
Online help documentation
Technical support via email
Desktop administration
Communication skills
CompTIA A+
Operating system installation

Full Job Description

Job Description:

Short Description:

The Helpdesk Specialist is a first level rep to the Client technical support team. They answer a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion.

Complete Description:

Employment Type: Contract w2/1099/C2C

The Client is seeking a first level technical support representative. Who will be responsible for answering a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Please view the roles and responsibilities below:

Customer Support Entry Roles and Responsibilities
i. Answer calls in a dynamic IT operations environment, supporting multiple agencies
ii. Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia
iii. Log and route service requests and incidents in an incident management system
iv. Create and maintain knowledge articles in the agency's knowledge management system on a daily basis
v. Provide a high level of customer service to end users on a daily basis
vi. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications
vii. Troubleshoot issues related to agency specific applications and web applications
viii. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets
ix. Collaborate with the IT leadership team to select and implement cost-effective technology for District
x. Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests
xi. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents
xii. Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources

Skills Matrix

Bachelor’s degree in IT or related field or equivalent experience

Customer service support experience in either a face to face or phone support role.

Excellent written and verbal communication skills in a professional setting

Provide technical support to computer system users by telephone, email, and etc.

Maintain computers, systems, and printers in a professional setting

Expertise in supporting desktop operating systems (Windows 10, 11, and Mac OSX 10.10.x)

Install and troubleshoot computer operating systems (Windows 10, 11, and Mac OSX 10.10.x)

Experience providing technical support in a call center environment where the candidate received multiple calls at once.

Provide customer-oriented results and build an efficient end-user support environment.

Experience with basic Active Directory functions such as account creations, password resets, and OU Management

Knowledge of Microsoft Office Suite (Office 365)

Microsoft Certifications: MCP, Windows, 10, CompTIA A+ etc.

Quick Apply

Refine Your Search

web support analyst jobs

IT Helpdesk Analyst (Level 1 / L1 Support)

IT Service Desk Support Analyst-Level 1- Operations Support Mgr

Data Analyst

Tier 1 Support Specialist - US Remote

Salesforce Developer (Salesforce/Fonteva)

Enterprise Imaging Informatics Supervisor

Paid Media Strategist

Systems Analyst / Systems Analyst II / Sr. Systems Analyst

Inside Sales Specialist - 50/50 Program

Treasury & Collections Analyst

GIS Developer (2014)

Property Tax Assistant

System Support Analyst

Test Engineer

Director, Applications Development (ERAS)

EDI - Integration Specialist

Military Analyst

Senior Software Engineer - Java/J2EE

Software Engineer II - Java/J2EE

Jr. Web Marketing Specialist - Analytics Track

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