Top 10005 West coast Jobs

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Program Success Associate (West Coast Only)

Tuition.io, Inc.
California

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Job Details

Full-time
$21.64 - $26.44 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Professional development assistance
Life insurance

Qualifications

Software troubleshooting
Customer service
Call center experience
English
Bachelor's degree
Zendesk
Ticketing system technical support
Time management

Full Job Description

The Role & Responsibilities

Tuition.io’s Program Success (Customer Support) department is growing and we are looking to add another exceptional associate to the team to assist with providing support for our new Tuition Assistance software platform. This is a diverse, fast-paced customer support/call center style role including the following responsibilities:

This Opening Is Only Available to Candidates in PST or MT Time Zones
Deliver high quality customer support to end users of the Tuition.io platform through email, phone and online chat.
Develop operational knowledge of Tuition.io’s proprietary educational benefits platform.
Ensure end user support issues are resolved both completely and timely.
Troubleshoot platform-related issues as appropriate, suggesting ways to improve the experience of our users as well as our software platform.
This is a full-time role requiring 40 hours/week with occasional overtime hours as needed. There may also be opportunities for weekend shifts of 3 hours on Saturday and/or Sundays.
This is a remote role for the PST or MT time zones that reports to the Director of Program Success who is based in Los Angeles, CA.
Training for this role will start from 6:00am PST and will end at 2:30 pm PST as training will be conducted by our Director and Team Lead who are located on the West Coast.
Training is expected to take 4 weeks.
Once fully trained, this role will start at 8:30 am PST and will end at 5 pm PST. This start/end time cannot be changed.

Qualifications of Our Ideal Candidate:

2+ years of previous customer service experience in a tech start-up environment utilizing internal software platforms or 3+ years customer service/call center experience for a software provider requiring software troubleshooting with platform users.
1+ years experience using web-based support platforms (Zendesk, Freshdesk, Desk.com, etc.)
High level understanding of software troubleshooting and browser based software
Excellent verbal and written communication skills
Empathetic and a good listener
Strong customer advocate who goes the extra mile
Team player
Organized and resourceful with great time-management skills
Ability to manage multiple support channels including email tickets, live chat, and phone
Ability to learn and master new processes and procedures
Ability to thrive in a fast paced environment with rapidly changing priorities
High level of attention to detail and great problem solving skills
Bachelor’s degree

Bonus Points

Knowledge of Student Loans
Knowledge of Tuition Reimbursement or other educational benefits
Familiarity with modern workplace software such as Salesforce, Google Workspace, etc
Bilingual in English/Spanish or French/English

About Tuition.io

Tuition.io is a well-funded, rapidly growing company based in San Mateo, California with an additional office in Los Angeles, California. Founded in 2012, Our mission is to help employers attract, retain and upskill their workforces by providing a comprehensive range of education assistance benefits to their employees. Our services allow employers to help address two main issues: a) the increasing costs of higher education, and b) the $1.7 trillion student loan crisis in the US, while improving the financial wellbeing of their employees. We are the leading provider of education assistance benefits that are enabled through a fully integrated product suite. Please see www.tuition.io for an overview of our company.

Job Type: Full-time

Pay: $21.64 - $26.44 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Vision insurance

People with a criminal record are encouraged to apply

Education:

Bachelor's (Required)

Experience:

Zendesk: 1 year (Required)
Call center: 2 years (Required)
tech start-up: 2 years (Required)

Work Location: Remote

Quick Apply

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