wfm traffic analyst jobs
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Workforce Planning Analyst
Direct Auto and Life Insurance - Los Angeles, CA
Experience with WFM applications and working with call routing strategies preferred. Assist and direct the day to day contact center traffic, assuring that...
Workforce Analyst II
Cambia Health Solutions - Portland, OR
Workforce Analyst II. Analyst II s work with WFM software to create short-term demand forecasts, schedules, and monitor real-time performance within the contact...
Workforce Analyst/Local Call C
Aetna - Okemos, MI
Prior experience with call forecasting, scheduling and using WFM software. Monitors inbound call traffic and ensures efficient distribution based on staff...
Real Time Analyst
DISH - Roseland, NJ
Primary responsibilities entail monitoring and reporting of real time call traffic via workforce management application....
After Hour Workforce Management Analyst
Aetna - Phoenix, AZ
Technical - Telecommunications/Aspect WFM 126.96.36.199.2/1-3 Years/Power User. Prior experience with call forecasting, scheduling and using WFM software....