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wfm traffic analyst jobs

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Direct Auto and Life Insurance - Los Angeles, CA

Experience with WFM applications and working with call routing strategies preferred. Assist and direct the day to day contact center traffic, assuring that...

bswift - Chicago, IL

Previous scheduling and/or WFM experience. Monitors inbound call traffic and ensures efficient distribution based on staff availability....

DISH - Roseland, NJ

Primary responsibilities entail monitoring and reporting of real time call traffic via workforce management application....

Aetna - Phoenix, AZ

Technical - Telecommunications/Aspect WFM 4.4.1.4.2/1-3 Years/Power User. Prior experience with call forecasting, scheduling and using WFM software....

Aetna - Okemos, MI

Prior experience with call forecasting, scheduling and using WFM software. Monitors inbound call traffic and ensures efficient distribution based on staff...


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