Showing 1-10 of 11
Showing 1-10 of 11
Wfm traffic analyst jobs

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Cigna - Wilmington, DE

Manage a team of Real Time Analysts. Provides assistance to lower level traffic and scheduling staff, monitors inbound call traffic and ensures efficient...

Aetna - Tampa, FL

Prior experience with call forecasting, scheduling and using WFM software. Monitors inbound call traffic and ensures efficient distribution based on staff...

Safelite Group - Columbus, OH

Maintains the WFM Group inbox, requests include (Safelite University requests:. Answering inbound call traffic within the Contact Center and assisting our...

Direct General Auto Insurance - Baton Rouge, LA

Experience with WFM applications and working with call routing strategies preferred. Assist and direct the day to day contact center traffic, assuring that...

Best Buy - Richfield, MN

The WFM Manager has decision making responsibilities for 3rd party staffing and scheduling guidance. This leader analyzes historical data and industry trends to...

Alliance Data - Retail - Westerville, OH

Leads Workforce Analysts, driving consistency, best practices, and tactical guidance. Leads medium to large scale initiatives, utilizing extensive WFM...

Aetna - Okemos, MI

Prior experience with call forecasting, scheduling and using WFM software. Monitors inbound call traffic and ensures efficient distribution based on staff...

DISH - Roseland, NJ

Primary responsibilities entail monitoring and reporting of real time call traffic via workforce management application....

Omnicare, Inc - Orlando, FL

Manage PTO/OT reporting administration for WFM team. The RTM Lead will serve as the main point of contact for daily traffic performance for WFM Director,...

Alliance Data - Columbus, OH

Leads Workforce Analysts, driving consistency, best practices, and tactical guidance. Leads medium to large scale initiatives, utilizing extensive WFM...


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