Top 3351 Windows services technical analyst Jobs

Help Desk Analyst - Harrisburg, PA/On-Site
Software Technology Inc —Harrisburg, PA
- Call employer
- Research
- Office
- Windows
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IT Helpdesk Analyst (Level 1 / L1 Support)
AHU Technologies Inc —Washington, DC
- $21 - $24 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
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Business Analyst - Junior
Mindsgroup Infotech LLC —New York, NY
- $30 - $50 an hour
- Full-time
- Computer literacy
- Writing skills
- English
- Relocation assistance
Quick Apply
Application Support Analyst I (Remote Position)
Omnigo Software LLC —St. Louis, MO
- Full-time
- Remote
- Windows
- High school diploma or GED
- Communication skills
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Cybersecurity Analyst
PurpleBox, Inc. —Atlanta, GA
- Part-time
- Computer Science
- English
- Mid-level
Quick Apply
IT Support Analyst
WEG Electric Corp —Minneapolis, MN
- $70,000 - $80,000 a year
- Mid-level
- Office
- Windows
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Technical Services Analyst
Crossroads Technologies, Inc. —Phoenix, AZ
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Paid training
- Disability insurance
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Technical Support Analyst II
Billy Graham Evangelistic Association —Asheville, NC
- Extended hours
- Inventory management
- Mid-level
- Office
- Paid holidays
- Disability insurance
Copy of Associate Cybersecurity Analyst
American Technology Services —Remote
- Weekends as needed
- Remote
- Computer science
- Computer Science
- Windows
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Desktop Support Analyst (Work from Home)
Qureos Inc —San Diego, CA
- Remote
- Computer science
- Microsoft Outlook
- Computer Science
- Paid training
- Paid holidays
13d
Technical Support Analyst
CloudShare —Denver, CO
- $60,000 a year
- Full-time
- Hybrid work
- Computer Science
- English
- Mid-level
- Free parking
- Paid holidays
Quick Apply
Service Desk Technology Support Analyst
Sonoma Consulting Inc. —Elk Grove Village, IL
- Full-time
- ERP systems
- Research
- Mid-level
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IT Service Desk Analyst
Girling Health Care of New York —Brooklyn, NY
- $60,000 - $65,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
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11d
IT Help Desk Analyst
Reagent Chemical & Research LLC —Ringoes, NJ
- $55,000 - $70,000 a year
- On call
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Profit sharing
- Health savings account
Quick Apply
Computer Systems Analyst
Farouk Systems Inc —Houston, TX
- On call
- Azure
- Computer Science
- Office
Quick Apply
Cyber Security Analyst I
Fortress SRM LLC —Independence, OH
- $24 - $27 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Military
Quick Apply
Technical Support Analyst (Su-Th 9:00a-5:30p)
ScriptPro LLC —Remote
- $24 an hour
- Full-time
- Remote
- Background check
- Research
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
Service Desk Analyst
Boston Properties —Boston, MA
- $69,000 - $96,750 a year
- Full-time
- Bachelor of Science
- Research
- Mid-level
- Commuter assistance
- Health insurance
Quick Apply
Desktop Analyst
Hudson Yards Experience —New York, NY
- $40 - $50 an hour
- Temporary
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
Service Desk Analyst
Xforia —Nashville, TN
- Up to $33 an hour
- Contract
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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Help Desk Analyst - Harrisburg, PA/On-Site

Software Technology Inc -
Harrisburg, PA

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Job Details

Qualifications

IT user and group management
Data permissions
Phone communication
Windows
Microsoft Office
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Ticketing system technical support
Client interaction via phone calls

Full Job Description

Help Desk Analyst
Harrisburg, PA/On-Site
6+ Months
This team teleworks on every Friday.
This position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at-1101 South Front St., Harrisburg, PA 17104
Since the team moved to that location there is no longer a need to bring a $20 check as PennDOT doesn't charge for badges there.
***Saturday work from 8 AM - 12 PM is scheduled for once a quarter and management will give at least two weeks' notice beforehand.***
The training cycle runs 3-4 weeks, so start date would most often fall 2 to 3 weeks from the date of acceptance.
***This requisition has an hour-long in-person interview.***
***Client would prefer candidates local to the Harrisburg, PA Area.***
***For this particular hiring team management directly emails the candidate to set up interviews. Please provide your candidate's e-mail address (and if desired their phone number) under Summary of Qualifications (seen in the Details tab). This should never be in the resume.***

This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. This is an operational-type job and reliability, and communication are key components to making the department successful.

PennDOT seeks someone with customer service experience, people skills, prefer a team environment and have basic IT experience. They can teach the IT, but the candidate either will have or doesn't have people and customer service skills.

The Help Desk Analyst performs the skills listed below-

Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
Investigates and resolves computer software and hardware problems of users.
Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
Talks with technical and non-technical co-workers to research problem and find solution.
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
Follow quality standards and displays strong customer service skills.
Able to work in a team environment.
Complete assigned tasks.
Excellent communication skills; both written and spoken.
Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.

Required Skills:

Experience with call tracking and ticketing software
Attentive to details and ability to be resourceful (using supplied documentation)
Ability to support users with limited knowledge of computers, software, hardware, and systems
Above average communication skills and telephone manner.
Excellent organizational skills
Basic User & Security Group Active Directory administration
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
1+ years previous IT Service Desk and/or Call Center experience required.

Quick Apply

Refine Your Search

windows services technical analyst jobs

Help Desk Analyst - Harrisburg, PA/On-Site

IT Helpdesk Analyst (Level 1 / L1 Support)

Business Analyst - Junior

Application Support Analyst I (Remote Position)

Cybersecurity Analyst

IT Support Analyst

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Technical Support Analyst II

Copy of Associate Cybersecurity Analyst

Desktop Support Analyst (Work from Home)

Technical Support Analyst

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IT Service Desk Analyst

IT Help Desk Analyst

Computer Systems Analyst

Cyber Security Analyst I

Technical Support Analyst (Su-Th 9:00a-5:30p)

Service Desk Analyst

Desktop Analyst

Service Desk Analyst

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