Top 267 Workforce management analyst Jobs

Workforce Management Realtime Analyst
Teleperformance USA —Brownsville, TX
- Word processing
- Mid-level
- Military encouraged
- Health insurance
- Dental insurance
6d
Workforce Management Realtime Analyst
Teleperformance USA —McAllen, TX
- Word processing
- Mid-level
- Military encouraged
- Health insurance
- Dental insurance
11d
Workforce Management Analyst
Cohere Health —Boston, MA
- $55,000 - $75,000 a year
- Remote
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply
Analyst, Workforce Management (WFM) Scheduling Solutions (Hybrid Opportunity)
Quest Diagnostics —Secaucus, NJ
- $80,000 - $95,000 a year
- Full-time
- Computer Science
- Office
- Math
- Employee stock purchase plan
- Disability insurance
Quick Apply
Sr. Workforce Management Systems Analyst - Alvaria WFM
Wisemen Multimedia, LLC —Remote
- Full-time
- Remote
- Research
- Finance
- 8 years
Quick Apply
HRIS Analyst - UKG Workforce Management
Mom's Meals —Ankeny, IA
- $70,000 - $90,000 a year
- Full-time
- Remote
- Computer science
- Microsoft Excel
- Microsoft Access
- Health savings account
- Paid holidays
Quick Apply
Separation - Sr Workforce Management Analyst
McKesson —Clear Brook, VA
- $85,500 - $142,500 a year
- 5 years
- Analysis skills
- Travel
Workforce Management Analyst I
Moda Health —Portland, OR
- $23.34 - $26.26 an hour
- Overtime
- Hybrid work
- Microsoft Word
- Basic math
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Workforce Management Analyst
American Logistics, LLC —Remote
- From $70,000 a year
- Full-time
- Remote
- Background check
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
4d
Analyst, Workforce Management - Work From Home
CVS Health —Florida
- $43,888 - $85,068 a year
- Full-time
- Remote
- Customer service
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
1d
Planning Analyst, Workforce Management
Whatnot —New York, NY
- $100,000 - $115,000 a year
- Full-time
- Mid-level
- SQL
- 4 years
- Paid parental leave
- Health insurance
Workforce Management Analyst- Patient Access Organization
UCLA Health —Los Angeles, CA
- $33.95 - $69.54 an hour
- Mid-level
- Analysis skills
- SharePoint
Workforce Analyst
HopeLink Behavioral Health —Oakton, VA
- $60,000 - $65,000 a year
- Full-time
- Remote
- Mid-level
- Administrative experience
- Analysis skills
- 403(b) matching
- Paid holidays
Quick Apply
Analyst, Workforce Scheduling - Remote
Molina Healthcare —Texas
- $18.04 - $35.17 an hour
- Full-time
- Remote
- PMP
- Mid-level
- Analysis skills
- Health insurance
- Paid time off
7d
advanced systems analyst- Workforce Management (Nashville, TN)
Starbucks —Nashville, TN
- $97,100 - $161,900 a year
- Computer Science
- Office
- SQL
- Paid parental leave
- Paid holidays
HRIS Analyst
Air Methods —Greenwood Village, CO
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Writing skills
Senior Workforce Management Analyst (Genesys Cloud CX)
Local Government Federal Credit Union —Raleigh, NC
- Full-time
- Office
- SQL
- Presentation skills
- Opportunities for advancement
Quick Apply
11h
Director, Investment Analyst (Early Career) Program
Prologis —San Francisco, CA
- $155,000 - $213,000 a year
- Full-time
- 5 years
- Office
- Analysis skills
- Paid holidays
- Health insurance
Senior Analyst HRIS
Unified Women's Healthcare —Florida
- Full-time
- Oracle
- HIPAA
- Mid-level
- Commuter assistance
- Paid parental leave
2d
Data Support Analyst
Eclipse Advantage —Swedesboro, NJ
- $60,000 - $65,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Office
- Health savings account
- Disability insurance
Quick Apply

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Workforce Management Realtime Analyst

Teleperformance USA -
Brownsville, TX

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Job Details

6 days ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Vision insurance
Volunteer time off
Life insurance
Pet insurance

Qualifications

Customer communication
Word processing
Spreadsheets
Productivity software
Technical Proficiency

Full Job Description

Category : Workforce Management

Application Deadline: Ongoing until positions are filled.

to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Purpose

Responsible for day to day management of service level, site efficiency/occupancy and agents to ensure adherence to schedule and compliance within established parameters during real time situations. This will require constant communication with Supervisors, Operations Managers and Support Center personnel. Real time interaction with client for reciprocal communication imperative to maintain operations at peak performance.

This position is 100% onsite in Brownsville, TX. Work at home is not available for this position.

Your Responsibilities

Monitor established thresholds for schedule adherence, online states, off phone events (break and pre-approved AUX modes), agent states that are not pre-approved must be limited (ACW, long calls, Aux modes)

Communicate with operations management for prompt resolution of issues identified in duties above

Partner with operations in recruitment of overtime/VTO to assist with managing day to day staffing levels

Generate inclusive alerts for any type of situations that could disturb service level or efficiency (i.e., technical issues causing idle time and/or a higher than forecasted increase in call volume and excessive general use of Aux, ACW and/or agent population shrink)

Report as required by client and internal leadership (i.e., switch and performance reporting, attendance and adherence reporting, documentation of outages and staffing impacts resulting from these and any other ad hoc reporting that may be required)

Information exchange with client and all their vendors in a virtual call center environment

Thrive as a team player in a fast paced, high energy, change oriented environment

Other duties as assigned by supervisor or other management

Ensure all TP policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper TP Management immediately

Qualifications

90 days in current position (internal applicants)

6 months of Call Center Operations or Workforce experience a must

Must have solid customer service skills

Must have solid verbal and written communications skills

Must be flexible with ability to work any schedule base on business needs

Must have proficiency in ability to use email, extended email functions, word processing and advanced spreadsheets in Excel format

Must pass mandatory background checks which may include pre-screenings, illegal drug tests, and credit checks

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Apply Now

Refine Your Search

workforce management analyst jobs

Workforce Management Realtime Analyst

Workforce Management Realtime Analyst

Workforce Management Analyst

Analyst, Workforce Management (WFM) Scheduling Solutions (Hybrid Opportunity)

Sr. Workforce Management Systems Analyst - Alvaria WFM

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