Top 1462 Workforce optimization specialist Jobs

Workforce Management Specialist I
Didi Hirsch Mental Health Services —Los Angeles, CA
- $26.38 - $30.33 an hour
- Weekends as needed
- Remote
- Background check
- 18 years or older
- Mid-level
- Loan repayment program
- Paid time off
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Wellness Specialist/Exercise Physiologist - Riverton, WY
WORKCARE INC —Riverton, WY
- $33 - $39 an hour
- Full-time
- HIPAA
- Mid-level
- Office
- Wellness program
- Health savings account
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Payroll Specialist
Select Sires Member Coopertive —Logan, UT
- $21.00 - $28.76 an hour
- Full-time
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
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Wellness Specialist/Exercise Physiologist - Cassadaga, NY
WORKCARE INC —Cassadaga, NY
- $33 - $39 an hour
- Full-time
- HIPAA
- Mid-level
- Office
- Wellness program
- Health savings account
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Wellness Specialist/Exercise Physiologist - Bangor, ME
WORKCARE INC —Bangor, ME
- $33 - $39 an hour
- Full-time
- HIPAA
- Mid-level
- Office
- Wellness program
- Health savings account
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Wellness Specialist/Exercise Physiologist - San Francisco, CA
WORKCARE INC —San Francisco, CA
- $33 - $39 an hour
- Full-time
- HIPAA
- Mid-level
- Office
- Wellness program
- Health savings account
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CNC VTL Machinist - Experienced (2nd Shift, Mon-Fri)
Component Repair Technologies —Mentor, OH
- Full-time
- 5 years
- English
- Mentoring
- Disability insurance
- Health insurance
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Wellness Specialist/Exercise Physiologist - Garrochales & Aguadilla, PR
WORKCARE INC —Aguadilla, PR
- $33 - $39 an hour
- Full-time
- Spanish
- HIPAA
- English
- Wellness program
- Health savings account
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Wellness Specialist/Exercise Physiologist - Dayton, OH
WORKCARE INC —Dayton, OH
- $33 - $39 an hour
- Full-time
- HIPAA
- Mid-level
- Office
- Wellness program
- Health savings account
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Practice Administrator
Kellis Eye & Laser Center (KELC) —Chardon, OH
- Full-time
- Nursing
- Surgery
- 5 years
- Health savings account
- AD&D insurance
Network Engineer
Citco —North Carolina
- Full-time
- Computer Science
- Mid-level
- Office
CNC VTL Machinist - Experienced (3rd Shift, Mon-Fri)
Component Repair Technologies —Mentor, OH
- Full-time
- 5 years
- English
- Mentoring
- Disability insurance
- Health insurance
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CNC VTL Machinist - Experienced (1st Shift, Mon-Fri)
Component Repair Technologies —Mentor, OH
- Full-time
- 5 years
- English
- Mentoring
- Disability insurance
- Health insurance
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People & Culture Total Rewards Specialist
Iowa Community Choice Credit Union —Johnston, IA
- $75,000 - $82,500 a year
- 5 years
- Research
- Office
- Health insurance
- Parental leave
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2d
Director, US Medical Information & Medical Review
BioNTech AG —Berkeley Heights, NJ
- $168,100 - $268,700 a year
- Full-time
- Background check
- Medicine
- 8 years
- Health savings account
- AD&D insurance
Content & Marketing Operations Lead
Travelpro Products, Inc. —Boca Raton, FL
- Google Workspace
- Marketing
- 5 years
- Health savings account
- Paid holidays
Clinical Supervisor / Clinical Support Specialist
Alliance Health Centers —Fort Wayne, IN
- $25 - $35 an hour
- Full-time
- Hybrid work
- Background check
- Spanish
- Vital signs
- Dental insurance
- 401(k)
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2d
Upgrade Install and Relocation Engineer
ASML —Austin, TX
- 12 hour shift
- Word processing
- Mid-level
- Office
1d
director, Workforce Technology & Digital Experience
Starbucks —Nashville, TN
- $184,300 - $321,000 a year
- Full-time
- Computer Science
- System design
- Product management
1d
Electrical PLC Engineer, Manager
Alkegen —North Augusta, SC
- $91,066 - $96,995 a year
- Full-time
- Background check
- Analysis skills
- Mentoring
- Health insurance
- Dental insurance
Quick Apply

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Workforce Management Specialist I

Didi Hirsch Mental Health Services -
Los Angeles, CA

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Job Details

$26.38 - $30.33 an hour

Benefits

Loan repayment program
Paid time off

Qualifications

High school diploma or GED

Full Job Description

Workforce Management Specialist I (Olympic Suicide Prevention Center)

This position is remote. The schedule is Sunday through Monday 9:00pm-6:00am and Thursday through Saturday 12:00pm-9:00pm PST.

The pay range for this position is between $26.38-$30.33 per hour. There is a $3.00 per hour differential when working between the hours of 12:30am-8:30am PST.

Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible.

Summary

As a Workforce Management Specialist I, you will perform essential functions of real-time management, capacity planning, and schedule administration as part of the Workforce Management Program. The Workforce Management Specialist I also creates valuable reporting on KPIs, reviews future staffing and time-off requests to ensure accurate staffing is on hand to manage forecasted volume, track and report on departmental shrinkage, and recommends process improvements to enhance the help-seeker experience.

Primary Duties

Contribute to the development of advanced workforce management reporting, key performance indicator and automated scheduling systems to advance overall organizational excellence in the scheduling and performance optimization of +400 front line crisis call, chat and text staff and volunteers.
Create, manage, and generate daily, weekly, and monthly per diem and volunteer counselor schedules to ensure optimal coverage and adherence to service level agreements.
Continuously monitor real-time call volumes, queues, and agent availability, taking corrective actions to maintain Didi Hirsch’s contractually obligated service levels.
Administer and monitor the attendance line, ensuring timely notifications to leadership regarding tardiness or absences; analyze the impact of absences and make real-time staffing decisions (ex: shifting of clinical supervisors into front line crisis counselor role) to mitigate absentee impacts.
Generate and distribute real-time performance reports to leadership, highlighting areas of concern and recommending immediate corrective actions.
Identify appropriate timeframes for offline activities, such as breaks, lunches, training sessions and meetings, to minimize impact on operational performance.
Administer shift bids for new employees, ensuring a fair and transparent process for selecting schedules as they become available.
Collaborate with leadership to solicit additional coverage from per diem staff during peak times or unexpected call volume surges. Approve or deny Paid Time Off (PTO) requests based on operational requirements, while ensuring compliance with company policies.

Position Requirements

3+ years Contact Center Workforce Management experience or related skills preferred.
High school diploma or GED required. Bachelor’s degree preferred.
Experience with creating and maintaining SharePoint sites and solutions is preferred.
Experience with SQL and Power-Bi is preferred.
Experience within social service/mental health/crisis work settings preferred.
Be 18 years of age or older.
Have high-speed internet with an active Ethernet connection, and a quiet/confidential workspace.
Be empathetic, flexible, and adaptable to varying situations.
Have open availability and flexibility to work within the programs operating hours, including weekends and holidays.
Be reliable and able to adhere to schedules based upon program needs.
Complete yearly trainings as required by the agency and administers of 988.
Have knowledge of all job specific skills including risk assessment and data collection.
Possess strong interpersonal skills and positively interacts with others.
Have outstanding communication skills with the ability to engage any individual regardless of background.
Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.
Goal-oriented team player with strong experience working in large and complex systems.
A commitment to team objectives and Didi Hirsch philosophies.
Successfully pass our pre-employment screening, including a background check and live scan fingerprinting.

Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

Core Values

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.

Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging.

Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society.

Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.

Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all.

Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.

#LI-LR1 #LI-Remote

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

workforce optimization specialist jobs

Workforce Management Specialist I

Wellness Specialist/Exercise Physiologist - Riverton, WY

Payroll Specialist

Wellness Specialist/Exercise Physiologist - Cassadaga, NY

Wellness Specialist/Exercise Physiologist - Bangor, ME

Wellness Specialist/Exercise Physiologist - San Francisco, CA

CNC VTL Machinist - Experienced (2nd Shift, Mon-Fri)

Wellness Specialist/Exercise Physiologist - Garrochales & Aguadilla, PR

Wellness Specialist/Exercise Physiologist - Dayton, OH

Practice Administrator

Network Engineer

CNC VTL Machinist - Experienced (3rd Shift, Mon-Fri)

CNC VTL Machinist - Experienced (1st Shift, Mon-Fri)

People & Culture Total Rewards Specialist

Director, US Medical Information & Medical Review

Content & Marketing Operations Lead

Clinical Supervisor / Clinical Support Specialist

Upgrade Install and Relocation Engineer

director, Workforce Technology & Digital Experience

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