Top 2346 Workforce planner Jobs

Workforce Management Capacity Planner - PH
Compass Experience Labs —Remote
- Mid-level
- 3 years
- Analysis skills
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Workforce Planner
Black Box —Plano, TX
- Full-time
- Mid-level
- Analysis skills
- 1 year
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Thrive Case Planner
The House of The Good Shepherd —Utica, NY
- $25.47 an hour
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
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Senior Operational Planner
ASML —San Diego, CA
- $82,875 - $138,125 a year
- Full-time
- Oracle
- Mid-level
- Analysis skills
- Paid holidays
- Dental insurance
Optics Shift Planner
ASML —Wilton, CT
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
Director of Planning Operations – Voyage Financial Advisors
Thrivent —Stevens Point, WI
- $90,000 - $135,000 a year
- Full-time
- Hybrid work
- Background check
- Office
- 3 years
- Profit sharing
- Disability insurance
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Business Planner
ASML —Wilton, CT
- Full-time
- Hybrid work
- 5 years
- Writing skills
- Local
Planner Coordinator (I, II or Sr)
Chelan County Public Utility District —Wenatchee, WA
- $80,560 - $142,100 a year
- Full-time
- Mechanic experience
- Heavy equipment operation
- Computer literacy
- AD&D insurance
- Health insurance
Preventive Case Planner
REM Center Inc. —Bronx, NY
- $50,000 - $55,000 a year
- Weekends as needed
- Background check
- School experience
- Spanish
- Health savings account
- Health insurance
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2d
Materials Planner 4
TalentBurst, Inc. —Sunnyvale, CA
- $64.56 - $73.57 an hour
- Contract
- Bachelor's degree
- Mentoring
- Senior level
- Health insurance
- Dental insurance
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Maintenance Planner
ADM —Hudson, NY
- $58,100 - $108,000 a year
- Overtime
- Background check
- Mid-level
- Experience equivalent to degree accepted
- Paid parental leave
- Health savings account
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3d
DTL Active Charge Control Laser - HMI 4XX & Nebula (TT26)
ASML —San Jose, CA
- $189,375 - $284,063 a year
- Full-time
- Hybrid work
- 5 years
- Bachelor of Science
- Engineering
- Paid holidays
- Dental insurance
Foreman - HVAC
Shapiro & Duncan —Rockville, MD
- $32 - $55 an hour
- Weekends as needed
- Construction site
- English
- High school diploma or GED
Quick Apply
Operational Planner- Packaging Return for Reuse (R4R) Program
ASML —Wilton, CT
- Full-time
- Microsoft Word
- Customer service
- Computer literacy
Head of Material Planning - Wilton
ASML —Wilton, CT
- Full-time
- Local
- Master's degree
- Bachelor's degree
Demand Planner
Confidential —Waukegan, IL
- $75,000 - $85,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Public speaking
- Health savings account
- Health insurance
Quick Apply
2 Facility Planner (Naples, Italy)
Planate Management Group —Seattle, WA
- Full-time
- 7 years
- Engineering
- Analysis skills
- AD&D insurance
- Paid holidays
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11d
2 Facility Planner (Naples, Italy)
Planate Management Group —Las Vegas, NV
- Full-time
- 7 years
- Engineering
- Analysis skills
- AD&D insurance
- Paid holidays
Quick Apply
11d
CNC Co-Op - 2nd Shift
The D S Brown Company —North Baltimore, OH
- High school
- Residential
- High school diploma or GED
Quick Apply
Operational Planner - Supply Chain
ASML —Wilton, CT
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree

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Workforce Management Capacity Planner - PH

Compass Experience Labs -
Remote

Quick Apply

Job Details

Qualifications

Mid-level
3 years
Analysis skills
Time management

Full Job Description

Job Title: Workforce Management (WFM) Capacity Planner

Job Summary

We are seeking a data-driven and strategic Workforce Management (WFM) Capacity Planner with strong experience in contact center operations. This role is responsible for developing accurate capacity plans, staffing models, and forecasts based on historical trends, business drivers, and operational goals. The ideal candidate has hands-on experience in real-time operations, forecasting methodologies, and performance analysis, with a strong ability to translate data into actionable staffing strategies.

Key Responsibilities

Develop long-term and short-term capacity plans based on historical trends, seasonality, and business growth projections
Build and maintain staffing models using call volume forecasts, AHT, shrinkage, and service level targets
Analyze forecast vs. actual performance and identify drivers of variance
Partner with Operations, Training, and Recruitment teams to align hiring plans and training schedules with capacity needs
Utilize forecasting techniques such as Time Series, ARIMA, and Regression models to improve forecast accuracy
Monitor and optimize schedule efficiency, occupancy, and utilization across multiple channels (voice, chat, email)
Provide insights on handle time, absenteeism, AUX usage, and adherence trends to improve operational efficiency
Support scenario planning (e.g., volume spikes, attrition, business changes) and recommend staffing adjustments
Create and present WFM reports and dashboards to stakeholders, highlighting risks, opportunities, and recommendations
Collaborate with Real-Time Analysts (RTA) to ensure alignment between planning and intraday execution

Required Qualifications

3+ years of experience in Workforce Management within a BPO or contact center environment
Strong understanding of capacity planning, forecasting, and scheduling principles
Experience with real-time management (RTA) and intraday performance analysis
Proficiency in Excel (advanced formulas, modeling, data analysis)
Experience with WFM tools (e.g., NICE, Verint, Aspect, or similar platforms)
Strong analytical and problem-solving skills with attention to detail
Ability to interpret large datasets and convert insights into actionable plans

Preferred Qualifications

Experience handling multi-skill or multi-channel environments
Exposure to data visualization tools (e.g., Power BI, Tableau)
Knowledge of automation or advanced analytics for forecasting
Experience supporting global or multi-region operations

Key Competencies

Data-driven decision making
Strategic thinking and scenario planning
Stakeholder communication and presentation
Strong business acumen in contact center operations
Continuous improvement mindset

Quick Apply

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workforce planner jobs

Workforce Management Capacity Planner - PH

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Head of Material Planning - Wilton

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2 Facility Planner (Naples, Italy)

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I want to receive the latest job alert for workforce planner

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