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3rd Shift Owner Experience Coordinator

Flexjet -
Cleveland, OH

Quick Apply

Job Details

Full-time

Qualifications

Mid-level
Client services experience
Organizational skills
1 year
Communication skills

Full Job Description

Flexjet, a global leader in private aviation and luxury travel, is seeking an exceptional individual to join our elite Owner Services team as an Owner Experience Coordinator. This role is at the heart of our commitment to delivering a truly personalized, white-glove experience.
As an Owner Experience Coordinator, you will serve as the primary point of contact for our aircraft Owners, expertly managing every detail of their flight experience, from trip planning and itinerary changes to in-flight preferences and post-trip follow-ups. You are not just a service provider; you are a trusted advisor, brand ambassador, and aviation concierge.

DUTIES & RESPONSIBILITIES

Act as the dedicated liaison for Flexjet Owners, providing concierge-level service and support throughout the entire flight experience
Manage all aspects of Owner trip logistics, including flight scheduling, special requests, catering, ground transportation, and last-minute changes
Build and maintain long-term relationships with Owners, understanding and anticipating their personal preferences and travel behaviors
Collaborate cross-functionally with internal departments (operations, flight control, catering, maintenance, etc.) to ensure a flawless execution of each trip
Serve as a brand steward, delivering service that reflects the elegance and exclusivity of the Flexjet experience
Anticipate potential travel disruptions and proactively provide luxury-level solutions to ensure a flawless experience.
Uphold the highest standards of discretion and professionalism, ensuring a secure and private experience for our high-profile clientele.

REQUIRED SKILLS & ATTRIBUTES

Exceptional attention to detail, ensuring a flawless execution of Owner requests.
Strong interpersonal, verbal, and written communication skills with a refined, luxury-level approach and a polished, professional demeanor
Calm, poised, and solution-oriented mindset when handling high-stakes client requests.
A passion for luxury travel and aviation, with the ability to translate that enthusiasm into curated, world-class service.
Strong organizational skills with the ability to multitask in a fast-paced, detail-oriented environment
High emotional intelligence, problem-solving mindset, and a passion for personalized service
Availability to work non-traditional hours, including evenings, weekends, and holidays, as needed to support client needs

EDUCATION & EXPERIENCE

Associate’s degree (A.A.) or equivalent experience in hospitality, aviation, or high-end client services required.
1-3 years of experience in private aviation, luxury hospitality, or concierge-level client service, with a strong focus on team management and operational excellence.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) with working knowledge of high-end CRM systems and client experience platforms.

SCHEDULE & POSITION EXPECTATIONS

Schedule: Full-time, front half or back half of the week onsite at our Global Headquarters in Cleveland, OH.
Available to support the team during evenings, weekends, and holidays as needed
Flexibility required to support a 24/7/365 operation

Quick Apply

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