Support Engineer Salaries in Boston, MA

Clear written communication skills; you can explain complex issues to both technical and non-technical audiences. 401(k), Health, Dental, Vision.

You debug by forming a hypothesis and confirming it with evidence (logs, pod state, queue depth, DB rows), not by guessing.

$100,000 - $140,000 a year

You will own complex issues escalated beyond front-line support and drive them to resolution through investigation, documentation, collaboration, and clear…

$95,000 - $110,000 a year

For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal…

$100,000 - $150,000 a year

Serve as the primary technical authority for production support code paths, hotfixes, and stability-focused enhancements, performing deep-dive technical triage…

$150,000 - $170,000 a year

Excellent written and verbal communication skills with both technical and non-technical audiences. Bachelor’s degree in Information Technology, Healthcare…

$43 - $53 an hour