Technical Helpdesk Manager Salaries in Raleigh, NC

Processes telephone calls in a consistent respectful, accurate, and prompt manner during all hours of operation. Ability to troubleshoot and analyze problems;

Must possess and maintain a valid driver’s license and reliable transportation, or the ability to otherwise travel between company locations as required.

Client Services analysts use technical expertise, with understanding of business and user needs, to evaluate IT related incidents and service desk tickets in…

Excellent verbal communication skills include the ability to establish a professional rapport with customers; be a good listener and obtain required information…

Plan and execute structured knowledge transfer — documentation, runbooks, and training for client and operations teams — culminating in formal Project Closeout…

Associate degree or higher in information technology or related field; or high school diploma and relevant information technology certification(s)/training/…