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Vice President, Customer Care
This full-time, Washington, DC-based, position will develop and oversee the daily operations of the Customer Care function at HelloWallet, with the goal of providing consistently excellent and efficient customer service to all HelloWallet customers. HelloWallet provides a fresh, unbiased approach to consumer financial advice. Backed by the Rockefeller Foundation, a group of private investors, and endorsed by Bill Clinton, we are committed to helping millions of Americans improve their financial health. The individual will have broad responsibility for creating the Customer Care function at HelloWallet, including hiring, vendor selection and management, developing processes, policies, and managing schedules and resources to deliver superior customer service. Launch Responsibilities...
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