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Sr. Customer Service AgentPanalpina Inc-new York - Secaucus, NJJob Title: Sr. Customer Service Agent Profession: Customer Support/Call Center Operations -> Account/Customer Support Responsibilities * Receive and track P.O.s from Importers/customer service group for pending shipments * Retrieve shipment details from Shipment Communication Platform (SCP) to open file * Issue shipment handling instructions to Document Processing staff * Answer all customer inquires in accordance with the Customer Service Policy standards * Further increase customer satisfaction and business share through proactive and regular contact. Establish customer communication preference, i.e., phone, e-mail, fax, visit * Communicate with and ensure release of the freight from ocean/air carriers. * Notify customer / broker of arrival and charges and notify PGAs of arrival (if... See job listing >30+ days ago from Jobfox - Save - Block - Flag - More Tools...
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Panalpina Inc-new York
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Headquarters:
950 Tower Ln Ste 1600
Foster City, CA 94404
Phone: 650-653-6600
http://www.panalpina.com - Line of Business: International Freight Forwarders Customhouse Brokers Shipping Agents & Shipping Brokers
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Key Numbers:
Company Type Private Company Revenue $100M - $500M Company Size 1000 - 5000 employees
Incorrect company information? Let us know.
