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IT Service Desk SupervisorKamehameha Schools - Honolulu, HIProvide highly effective, highly-efficient and valued Service Desk services: Answers questions, provides first-level over-the-phone technical support and escalates issues to the appropriate second- and third-level support staff. Utilizing a practical approach and best practices (such as ITSM and ITIL), establishes processes - with appropriate detective, preventive and quality controls - to identify, track, escalate, resolve and report customer problems to achieve IT service goals. Ensures all customer requests are resolved to standards based on formal and informal SLAs. Monitors incidents such as security breaches, network outages, system outages and reports on the status and closure of incidents to Senior Manager. Serves as the communications liaison to ensure all KS staff are informed... See job listing >30+ days ago from Kamehameha Schools - Save - Block - Flag - More Tools...
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Kamehameha Schools
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Headquarters:
567 S King St Ste 150
Honolulu, HI 96813
Phone: 808-523-6200
http://www.ksbealumni.org - Line of Business: Nonresdentl Bldg Operatr Real Property Lessor Subdivider/developer Real Estate Agent/mgr Non Profit Education Services
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Key Numbers:
Company Type Private Company Revenue $50M - $100M Company Size 1000 - 5000 employees
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