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Collections OfficerGE - Richmond, VATo conduct outbound telephone based collection activity from 0 180 days past due, utilising both a manual and auto-based dialler system, on Credit Card accounts. Obtain promise to pay from overdue & overlimit accounts, by setting and reviewing action dates, in the view of getting account to an up to date status. Make realistic arrangements with the customer to bring the account up to date using negotiation skills. Determine appropriate collection steps to take, in order to establish a relationship with the customer. Determine what tools will assist or solve the collection problem and sell the benefits of this to the client. Ensure this recommendation complies within policy & procedure. Provide the customer with solutions & tools to assist with curing the account. Make sound decisions... See job listing >30+ days ago from General Electric Company - Save - Block - Flag - More Tools...
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