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Business Systems AnalystSoftpath System - Pittsburgh, PA1. Function as a liaison between the Retail Call Center and other IT and Technology Vendor groups. 2. Ability to understand and communicate Call Center business processes and software/hardware technology, and telecommunications concepts, terminology and technology. 3. Strong oral and written communication skills. 4. Ability to resolve customer issues. 5. Ability to think requirements through to minimize outstanding issues. 6. Perform IT and user application testing. Skills: Customer Service, Telecommunications, Microsoft Excel, Telephone Skills, Microsoft Word, Technical Writing, Microsoft Outlook, Test Plans Additional Skills: Perform Call Center and Aspect software and hardware tasks including: 1. Run monthly reports and assess other reports. 2. Study trunk utilization. 3. Other tasks... See job listing >30+ days ago from Dice - Save - Block - Flag - More Tools...
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Softpath System
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Address:
1945 Cliff Vly Way Ne 3
Atlanta, GA 30329
Phone: 404-315-1555
- Line of Business: It Consulting Services Computer Programing Employment Agency
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Key Numbers:
Company Type Private Company Revenue $10M - $50M Company Size 100 - 500 employees
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