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Broadband Business Class Tier 3 Support TechTime Warner - Columbus, OHAnswer incoming technical phone calls for Business Class single location solution customers. Provide Technical Support/troubleshooting to include knowledge of gateway connectivity, e-mail support, and some ancillary product support. Work independently and in teams to ensure the success of Time Warner Cable. Understand customer needs and expectations on every call to ensure an exceptional customer experience Receive and respond to a high volume of telephone inquiries from internal and/or external customers and provide expert advice and solutions through consultative selling and problem resolution Develop and maintain a strong customer service knowledge base on a continuous basis via internal training opportunities, external sources, and self-education Utilize available resources to ensure...originally from Time Warner - More Tools...
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Time Warner
Interactive Services Cable Systems Film Television & Cable Television Production And Publishing
| Company Type | Public (TWX:NYS) |
| Company Revenue | $500M+ |
| Company Size | 5000+ employees |
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